AutoNation Ford Panama City - Service Center

Very good experience. Dropped my car off a day early for work to be completed on the following day. Was surprised to get a call 2 1/2 hrs later that the work was complet Dropped my car off a day early for work to be completed on the following day. Was surprised to get a call 2 1/2 hrs later that the work was complete and my car was ready for pickup. Great job! More

This is the worst dealership I have ever dealt with when coming to the service department. I have taken my truck in three different times and I'm still waiting for any feedback or calls on where my parts ar coming to the service department. I have taken my truck in three different times and I'm still waiting for any feedback or calls on where my parts are from two months ago. It is as if they don't care on how terrible their service is because there is no other competition in the city. As opposed to other cities that have multiple dealerships and treat you completely different and are on top of their game. More

Dropped my truck off at the appointment time of 8:00 am and was to pick it up that afternoon. Work didn’t begin until mid afternoon so truck wasn’t near ready so I was told it would be next morning. Serv and was to pick it up that afternoon. Work didn’t begin until mid afternoon so truck wasn’t near ready so I was told it would be next morning. Service advisor would phone me. After waiting till mid afternoon, I phoned to find it had just been finished. Picked truck up late afternoon after work and only made it two blocks before returning it. Truck would barely run and was bucking bad. Asked if the tech bothered to test drive after performing work and was told they reported they had. Service advisor barely made it back to the service department with it. Waited another 1 1/2 hours before it was returned to me. Asked if the tech test drove it and was told he had driven it seven miles. Told the service advisor that was strange being I had been waiting in my wife’s vehicle parked by the dealership entrance and my truck never left. More

Great experience, upfront pricing. Comfortable waiting room. Did not take as long and I anticipated Comfortable waiting room. Did not take as long and I anticipated More

They are always very kind And try not to make you wait a long time very very professional. I had to have a tire replaced everything was fine except they neglected to put a valve stem cover on. long time very very professional. I had to have a tire replaced everything was fine except they neglected to put a valve stem cover on. More

Good customer service the staff kept me updated what was going on with my car going on with my car More

Service person went above and beyond my expectations very professional and friendly John Melina deserves a that a boy Five stars professional and friendly John Melina deserves a that a boy Five stars More

Promptly greeted upon arrival. Smooth & quick check-in & check-out. Provided the type of customer service I have come to expect & receive. Smooth & quick check-in & check-out. Provided the type of customer service I have come to expect & receive. More

Had a pleasant experience at Auto Nation Ford. I am from Canada and my 2021 Explorer ST was a little past it's next oil change. I had called in on the off chance that I could get the oil changed p I am from Canada and my 2021 Explorer ST was a little past it's next oil change. I had called in on the off chance that I could get the oil changed prior to my drive back to Canada. I dealt with Kenny at the service desk and was told that I could be looked after within a couple of hours and that i was welcome to sit in the waiting area and help myself to free coffee or tea, 45 minutes later Kenny comes to find me and lets me know my vehicle is ready to go. Great service and great service tech. Would be happy to deal with this ford dealer next time I visit PCB. Peter. More

Great job! Good service. Very thorough service work, very professional employees. Pleased with my vehicle and the service that was done. Good service. Very thorough service work, very professional employees. Pleased with my vehicle and the service that was done. More