AutoNation Ford Panama City - Service Center

Vehicle service center has some major problems that need to be worked out. Three months to get an appointment for warranty work and then when it went in they didn't complete the work correctly. I brought to be worked out. Three months to get an appointment for warranty work and then when it went in they didn't complete the work correctly. I brought it back the same day I picked it up and it has now been there again for 9 days and apparently hasn't even been looked at yet. I had a sense that the customer service rep understood my frustration and had some of his own. More

My advisor James Maddox was very professional and did an excellent job keeping me updated on the repairs being made on my vehicle. The technician Pete was also involved by explaining to me in detail about t excellent job keeping me updated on the repairs being made on my vehicle. The technician Pete was also involved by explaining to me in detail about the repairs he had to make to keep me on the road. More

Lori was so very nice and the wait was one of the shortest I’ve had. Really appreciate that. shortest I’ve had. Really appreciate that. More

Did not have a good experience. Initially the staff was very courteous and informed me of the procedure and the wait time. After 2 weeks, I could not get in contact with service per Initially the staff was very courteous and informed me of the procedure and the wait time. After 2 weeks, I could not get in contact with service person to get an update. I left numerous messages with no response. Subsequently, had to go through main operator to get any assistance. I just wanted any update. Finally after 2 attempts with her, I received a call from service person and was told he would call me back by end of day to let me know if car was ready or not. He did not call. I called the following day through main number to reach him again and was told my car was ready. Customer service was terrible with my service manager. More

Worst customer relations I have ever seen at any dealer. Usually this dealer has good service. I understand manpower shortages, but the issue is communications. I had a scheduled appointment and delivere Usually this dealer has good service. I understand manpower shortages, but the issue is communications. I had a scheduled appointment and delivered my car, but they did not see it for 2 days. It then took 2 more days to get it fixed. They consider communications with a customer to be responding to the customers queries, not keeping the customer informed. Customer service repeatedly told me that they were waiting for feedback from the technician, but they did not reach out to the technician. The issue is not that service can take a while, but that they do not keep you informed or tell set expectations. I would characterize the customer service as "reacts minimally when repeatedly questioned". Rather than be defensive they should focus on the problems, not excuses. More

Overall was good. Great pick up and delivery service thank you. Thanks for the promptness. Great pick up and delivery service thank you. Thanks for the promptness. More

Jesse - did a great job of communicating with me to get my truck check engine light solved!! Thank you again, for all your efforts:) Mr Duane was always so friendly greeting me each time I was there. my truck check engine light solved!! Thank you again, for all your efforts:) Mr Duane was always so friendly greeting me each time I was there. More

Good customer service I will refer my friends to go to AutoNation for car service AutoNation for car service More

Once there the service contact was very helpful. I intend to return for futurn service work. I intend to return for futurn service work. More

I had to take my car to do a recall and maintenance. The recall was supposed to take a week or more, but they did it in half time. The recall was supposed to take a week or more, but they did it in half time. More