AutoNation Ford Panama City - Service Center

On a scale from 0-5 this was a 9. Really appreciate the team working my truck into the very busy schedule. The work was completed in only 2 days when it could be a week. Great job! Really appreciate the team working my truck into the very busy schedule. The work was completed in only 2 days when it could be a week. Great job! More

The truck was brought in for service. They fixed it three times and got it right. They fixed it three times and got it right. More

James did exactly what he said he was going to do and had my truck ready as promised. Good Job! my truck ready as promised. Good Job! More

Autonation of Panama City is led by a gentleman who does not want to hear about the customer’s concern(s). The service department lacks in every major area. I do not have faith in the competence or ability not want to hear about the customer’s concern(s). The service department lacks in every major area. I do not have faith in the competence or ability of the technicians or management there. I bought a vehicle there less than a year ago and have needed 3 major repairs in that span. The service department has outsourced all of them to the Jeep dealership down the street. The GM has all but accused me of driving my Jeep irresponsibly over the course of 10 plus months. My family and I have only driven the vehicle 5,000 miles in that time; I have purchased 2 other vehicles from this dealership in the past three and one half year, and I am responsible for at least 2 other family members purchasing vehicles from there in this time frame. To say I am deeply disappointed in the care and response from the management from Autonation Ford of Panama City. I pledge to petition family and friends to do business elsewhere and certainly will not purchase another vehicle from Autonation. More

In April 2022 I received a recall notice for my 2015 Ford Explorer and called Panama City Auto Nation to make an appointment. The earliest was 9 June at 8:15. I got there at 8:00am and told the service depar Explorer and called Panama City Auto Nation to make an appointment. The earliest was 9 June at 8:15. I got there at 8:00am and told the service department that my husband and I only had this one car and that I wanted to make sure they could get the work done in one day as we would have no means of transportation while they had the vehicle. It shouldn’t be a problem, I was told, but they would text me with updates throughout the day. At 4:00 pm I texted my service POC to see if I could come pick up the car and was told that the work was not complete and they would need it the next day as well. I told her (Lori) that I was disappointed that it wasn’t finished and that I would need it by noon the next day. She said she would let the technician know. At 10:00 am the next day I texted Lori to see if I could pick it up at noon and did not get a reply. I tried to call the service department twice and both times did not get through to any of the service reps. At 12:30, very frustrated at this point, I had a friend take me to the dealership, hoping that indeed the work would be done (for, let me remind you, a recall notice appointment that had been in the books for over two months). Suffice to say, when I got to the dealership, I could see my vehicle sitting outside behind the service bays and was hoping that was a good sign. But no, the technician had not even had a chance to look at my vehicle, neither the day before or that day, let alone get it to one of the service bays. I could not leave my vehicle there another day and told the service rep to give me my keys and I was leaving, very upset that I had wasted my time with making an appointment for what I thought was important safety recall work (the rear seatbelts were the issue). I was told that because I live in a tourist area, they couldn’t guarantee that just because you make an appointment, they would be able to get to your vehicle. Apparently, some out of town person had an issue with their vehicle and the service department put their walk-in service ahead of my warranty recall repair service! That is unsatisfactory!! I will NEVER take my vehicle back to Ford Auto Nation in Panama City after that experience. Never once did the service rep reach out to me to let me know that it was going to take longer, or offer me a courtesy vehicle for the inconvenience. After I left with my car, five minutes later I got a phone call from Lori, my service rep, asking me if I had a red seatbelt indicator light on my dash while I was driving and I told her that I did not. She then informed me that all was good with my vehicle and I didn’t need the recall work done after all. WHAT????? I could have avoided this whole episode if they had asked me that question 1. When I made the appointment, 2. When I brought it in for said appointment, or 3. At any time during the day and a half period that they had my vehicle. Shame on that service department for not doing their job. More

We have been customers of this dealership since 2004. Not since Butch(who retired), have we had a service representative as professional, helpful, and just plain friendly as James Maddox! Not since Butch(who retired), have we had a service representative as professional, helpful, and just plain friendly as James Maddox! More

Jesse was our service rep. He was very knowledgeable, courteous and professional. During checkout, he informed us of a couple of recalls that we were unaware of and let us know He was very knowledgeable, courteous and professional. During checkout, he informed us of a couple of recalls that we were unaware of and let us know when and how to schedule the repairs. Super cool! More

Jesse Norton was our service rep. He is definitely a great service representative and our time there went smoothly. It was myself and my four kids and he had us in and out in no time. He is definitely a great service representative and our time there went smoothly. It was myself and my four kids and he had us in and out in no time. Very professional and great manners. I had been taking my vehicle to Crestview but after some complications I decided to drive a bit further for my services. I will definitely be back to the pcb location. Thanks again ! More

Great service, got my truck back a lot sooner than I thought. Representative John Kilroy was awesome. Everybody there was very friendly and helpful. Couldn't be happier thought. Representative John Kilroy was awesome. Everybody there was very friendly and helpful. Couldn't be happier More

Customer service rep was very attentive to needs of customer, and kept customer informed of service progress customer, and kept customer informed of service progress More