AutoNation Ford Panama City - Service Center

I made a appt for my first oil change & tire rotation with AutoNation Ford Panama City by phone for 3:30 in the afternoon on the same day. When I arrived, the service advisor helping me was surprised and with AutoNation Ford Panama City by phone for 3:30 in the afternoon on the same day. When I arrived, the service advisor helping me was surprised and stated we normally don’t take appt’s for oil changes that late in the day and said he would go a check with the lube tech to see how many customers were ahead of me. He came back and said there were 3 ahead me and would not be able to get to my vehicle before close of the business day but, I can bring it in at opening the next morning and they would get me in & out. Had it not been for that service advisor taking care of me I would have found another Ford dealer to service my truck when needed as I paid for the Ford extended maintenance. On another note, the website states they only take oil change and tire service by appt only but, nothing is mentioned about the latest time of the day they will take appt’s for oil changes. The person on the phone that I made the appt with should probably be aware of this. It would be nice to have a Ford Quick Lane here in Panama City as I have used them in past and had absolutely no problem pulling in & getting out without a appt in a timely manner. Thank you AutoNation Ford Panama City for getting my vehicle service taken care of but, need to work on some things to keep customers happy and coming back. More

Would like at least a wash after your vehicle comes out of the shop...Thanks of the shop...Thanks More

I arrived for my appointment a few minutes early and service was started immediately. My advisor, John, gave me an estimated completion time and let me know as soon as the work was done. No surprises, service was started immediately. My advisor, John, gave me an estimated completion time and let me know as soon as the work was done. No surprises, just great service! More

dealership was clean and employees friendly and professional. Vehicle was repaired on the date of the appointment. The only complaint is the time it takes to get and appointment. My vehicle was tow professional. Vehicle was repaired on the date of the appointment. The only complaint is the time it takes to get and appointment. My vehicle was towed to the dealer 11/01 but could not get an appointment date until 11/25 which the vehicle was repaired and ready for pick up on time. With repair lead times extended out weeks does the dealer need more repair folks in the service department? More

Excellent customer service. Did exactly what was expected. Was not pushed to do anything more than what I had asked for was even offered a courtesy ride. 5-star rating from me! Did exactly what was expected. Was not pushed to do anything more than what I had asked for was even offered a courtesy ride. 5-star rating from me! More

My service adviser Laurie was awesome. Kept me informed while my truck was in service when my truck was finished, she went over everything with me when outside with me made sure that I was Kept me informed while my truck was in service when my truck was finished, she went over everything with me when outside with me made sure that I was happy with the work that they performed. It was very helpful. More

The dealership is clean. However, the associates are not always the nicest people you will meet. When I walked in a lady greeted me and asked what I was there for. I told h However, the associates are not always the nicest people you will meet. When I walked in a lady greeted me and asked what I was there for. I told her I had an appointment for an oil change. She said let me find you a service technician. She asked three people, who did not have anyone with them if they could help me and they all said they were busy. Finally, when I said I'll just go somewhere else, a nice gentleman said he could help me. I was then told that it would be at least an hour and a half for my oil change even though I had a 9:30 appointment. I had other things scheduled and was not aware that this could take so long. More

Johnathan was my service representative and he was great! Thank You for your courtesy and your support to the military community! Thank You for your courtesy and your support to the military community! More

Jesse was my contact for my vehicle. He kept in constant contact with me and kept me up to date with what was going on with my vehicle. Thanks He kept in constant contact with me and kept me up to date with what was going on with my vehicle. Thanks More

Technician Was able to solve issue on my new Explorer within a couple of days. within a couple of days. More