AutoNation Ford Panama City - Service Center

The service waiting area is good and comfortable. It’s understandable that the dealer is short staffed and busy but unfortunately service is horrible! I brought my truck in for a an oil change and w It’s understandable that the dealer is short staffed and busy but unfortunately service is horrible! I brought my truck in for a an oil change and waited over 2 hours, when I got the truck back , I was traveling back to Panama City Beach , where I live and I noticed my tire pressure was never set and all 4 tires had to be filled to the proper PSI. I drove all the way back to the dealer to have that issue corrected. It was a waste of my time after sitting for 2 hours. I paid $94 for the oil change service and that should’ve been done while I was there, I was not provided the multipoint inspection check list , the service advisor told me he didn’t know how to print It. The best service I ever had from a ford dealer was at Randy Marion Ford in North Carolina. They went over every point on the check list and even rotated my tires and checked my alignment seeing that my truck is a 4x4 and the service was only $45. I don’t think I’ll be returning back to Auto Nation Ford. I was also referred to the Chevy Service department down the road , they service any make and model of vehicle. The service advisors were rude and look you right in the eye and ignore you standing right in front of them at your dealer. The only good part about the service was the free coffee! More

Clean is what strikes me most. A very clean dealership. Service area is extremely busy—perhaps more greeters, or more service advisors would help alleviate the “crowdiness.” Addi A very clean dealership. Service area is extremely busy—perhaps more greeters, or more service advisors would help alleviate the “crowdiness.” Additionally, you’re light on used car inventory. More

I had an appointment to have my car fixed for Monday at 7:30 am. At 8:00 I was driven home. I did not hear anything from them for 3 days when I was told my car was still sitting where I parked it. I went 7:30 am. At 8:00 I was driven home. I did not hear anything from them for 3 days when I was told my car was still sitting where I parked it. I went and got my car. I was lied to, treated like I was stupid, and my car didn’t get fixed. Lori should be fired on the spot. More

Unfortunately cannot leave a good review. We missed our original appt time by a couple hours, and instead of working us in (after we waited 7 weeks for the appt), they made us make a new app We missed our original appt time by a couple hours, and instead of working us in (after we waited 7 weeks for the appt), they made us make a new appt which was 7 more weeks, Oct 18. Between poor communication and outright forgetting about our car, we didn't get the car delivered fully repaired until Dec 6. When we picked it up, the grease from the techs was still showing on the fenders, etc. With all the time it took to get the car back to us, they deliver it filthy. Also, a new battery and transmission flush was over $450, which in my opinion is extremely high. This was a customer service failure from the beginning, and management should use it as a training tool on what not to do ever again, and if it does happen, action should be taken to make sure the customer is treated fairly. More

Excellent service and cared about my older Mustang. Advised me on what needed to be done to keep the car in good shape. Advised me on what needed to be done to keep the car in good shape. More

My service writer David did a good job keeping my informed with the trucks many issues. informed with the trucks many issues. More

Service center is great. Lori is very helpful and always takes good care of me. Lori is very helpful and always takes good care of me. More

Straightforward, knowledgeable, professional. Simple process which is dependable & predictable, making it easy to function as the customer. Simple process which is dependable & predictable, making it easy to function as the customer. More

I made a appt for my first oil change & tire rotation with AutoNation Ford Panama City by phone for 3:30 in the afternoon on the same day. When I arrived, the service advisor helping me was surprised and with AutoNation Ford Panama City by phone for 3:30 in the afternoon on the same day. When I arrived, the service advisor helping me was surprised and stated we normally don’t take appt’s for oil changes that late in the day and said he would go a check with the lube tech to see how many customers were ahead of me. He came back and said there were 3 ahead me and would not be able to get to my vehicle before close of the business day but, I can bring it in at opening the next morning and they would get me in & out. Had it not been for that service advisor taking care of me I would have found another Ford dealer to service my truck when needed as I paid for the Ford extended maintenance. On another note, the website states they only take oil change and tire service by appt only but, nothing is mentioned about the latest time of the day they will take appt’s for oil changes. The person on the phone that I made the appt with should probably be aware of this. It would be nice to have a Ford Quick Lane here in Panama City as I have used them in past and had absolutely no problem pulling in & getting out without a appt in a timely manner. Thank you AutoNation Ford Panama City for getting my vehicle service taken care of but, need to work on some things to keep customers happy and coming back. More

Would like at least a wash after your vehicle comes out of the shop...Thanks of the shop...Thanks More