AutoNation Ford Panama City - Service Center

Satisfied with the service. However, I made an appointment to have the truck worked on and was told it would take up to a week before they could get to it and make a diagnosis. However, I made an appointment to have the truck worked on and was told it would take up to a week before they could get to it and make a diagnosis. It took a week for them to get back to me and I was told they couldn’t find a problem. Then, three days later they called again to say they had determined the problem and would fix it. My question is: why make an appointment if the diagnosis cannot be started on that day? More

We were very please with the communication from our Service agent. They went above and beyond to ensure we knew what was wrong with our car as well as what they were going to do to fix everything. Th Service agent. They went above and beyond to ensure we knew what was wrong with our car as well as what they were going to do to fix everything. Thanks so much for your help and service! More

John was amazing from start to finish! Kept me informed while I waited for my car Kept me informed while I waited for my car More

I recently had to take my Jeep in for some warranty work and Jesse in service went above and beyond to make sure it all got done. and Jesse in service went above and beyond to make sure it all got done. More

I dropped my f150 for warranty service. After two weeks they told me they need order hybrid batteries for my 2021 f150. The dealer removed fuel tank and replaced my hybrid batteries under c After two weeks they told me they need order hybrid batteries for my 2021 f150. The dealer removed fuel tank and replaced my hybrid batteries under car. After all work done and they shipped my car from Florida to state of Georgia where I lived. And I received check engine light on for “ The emission control system has detected a very small leak in the evaporative control system which can allow fuel vapors to escape into the atmosphere.” I brought my car to other dealerships and they diagnosed my truck did not reassembly corrected after they removed fuels tank. The connector connected to my fuels tank not properly seat in. Because it’s broken . The dealer order parts and replaced . Thanks the dealership Mall of Georgia help and fixed my car problems.And they billed back Autonation Ford Panama City . If you guy bring your car or truck to this dealer and be careful. More

I have no love for this dealship, but I love my Escape. The dealership to me is all about money.I had an app for a recall, after I left my vehicle & came home I got a call that my parts were not there. I w The dealership to me is all about money.I had an app for a recall, after I left my vehicle & came home I got a call that my parts were not there. I waited about 3 weeks for appointment to make sure parts were there & no luck. I still waiting to get the recall fixed. It was not the fault of the service employee. More

Great place to purchase a vehicle. I would recommend to everyone I know. Thank you I would recommend to everyone I know. Thank you More

We usually get great service. ..just wish they would update online service information at the Ford site on maintenance accomplished. ..just wish they would update online service information at the Ford site on maintenance accomplished. More

As usual David took great care of us. Since Hurricane Michael staffing has been an issue. Where are all the staff AutoNation had before? Since Hurricane Michael staffing has been an issue. Where are all the staff AutoNation had before? More

Dealership said we had to schedule a appointment for a recall and other warranty issues. Said they were 6 weeks out. We scheduled appointment and the day of they told us they would need to keep vehic recall and other warranty issues. Said they were 6 weeks out. We scheduled appointment and the day of they told us they would need to keep vehicle 10 to 14 days for it to be looked at. They have no loaner car and if you take the vehicle off the lot during that time frame you lose your spot in line. Logistics need to be reevaluated or maybe management. Very disappointed with ford letting a dealership act in this manner. Not looking good for ford for our next vehicle. More