AutoNation Ford Panama City - Service Center

Great service! Professional employees! As soon as doors opened we were able to go inside and speak with a customer service rep. Professional employees! As soon as doors opened we were able to go inside and speak with a customer service rep. More

Great service my truck required significant maintenance. New tires, rear brakes, recall issue, plus oil changes. The service technician Jesse was great and he kept me updated and talked to the technicians t New tires, rear brakes, recall issue, plus oil changes. The service technician Jesse was great and he kept me updated and talked to the technicians to get the work done as soon as possible. I appreciated the effort because I had 4 teenagers with me and they were getting bored. More

Lori, one of the reps in service, is simply AMAZING and always in top of her game. always in top of her game. More

I am not happy after this go around. I scheduled an oil change and an alignment on Tuesday, as I was told. I did ask if they could figure out a tailgate recall on my F-150, and I was sur I scheduled an oil change and an alignment on Tuesday, as I was told. I did ask if they could figure out a tailgate recall on my F-150, and I was surprised for them to say yes. The truck's oil change and alignment should have been done the same day I brought it in, and it wasn’t. I called them, and my service advisor said it would be done the following day in the evening. They didn’t even touch the truck that day. That’s two days they had my truck now for a typical job. On day three, I called them, and they still didn’t work on my car till I called them and told them to get my truck done, which they finally did after I asked them. Furthermore, when I got to the dealership to get my truck back, I had to leave in a hurry, and had I not looked at the bill, they would have charged me for things I had not asked for. My bill was $215 and ended up being $145. That’s a $70 difference that for things I didn’t ask for. More

Excellent service from start to finish solved all of my problems and would highly recommend Auto Nation to all of my family and friends… problems and would highly recommend Auto Nation to all of my family and friends… More

Jesse in the Service Dept is an All Star. Greeted me and promptly got my vehicle checked in and directed me to the waiting area. Very clean and great complimentary coffee! Jesse kept me upda Greeted me and promptly got my vehicle checked in and directed me to the waiting area. Very clean and great complimentary coffee! Jesse kept me updated via text of the status of my vehicle and I even received a short video from the technician at the end! Jesse walked me to the cashier and to my car. Top notch service you would expect if you were buying a new vehicle! Definitely telling all my friends to come to AUTONATION Ford Panama City! More

I was very impressed with how I was greeted upon arrival. The facility was very clean and comfortable. I thought it took a bit long for an oil change and tire rotation, but I realize there is still likely so The facility was very clean and comfortable. I thought it took a bit long for an oil change and tire rotation, but I realize there is still likely some staffing issues going on. More

Upon arrival, we were met immediatly by the service writer and asked to come inside. we were greeted pleasantly. Only waited a few minutes before the service person (John) greeted us and accepted our r writer and asked to come inside. we were greeted pleasantly. Only waited a few minutes before the service person (John) greeted us and accepted our request for a RECALL repair. The whole atmosphere is SERVICE ORIENTED and CUSTOMER FOCUSED. Very organized. More

5 hrs to check recall on seatback bolt seemed a little long. They did a 10 point check up also but didn't top up the break fluid. long. They did a 10 point check up also but didn't top up the break fluid. More

Anytime I scheduled service I bring my truck in the day of service and am told I’ll have to leave it for at least 5 days because they are too busy and need to work it in. This has happened 3 times. What is of service and am told I’ll have to leave it for at least 5 days because they are too busy and need to work it in. This has happened 3 times. What is the point of making an appointment for a specific day when you’ll be told to drop your vehicle off and leave it for several days. Once I was told I needed to leave my vehicle for 2 weeks just to get a diagnosis. I drive a vehicle that’s still under warranty and it seems like Autonation does everything it can to avoid fixing warranty related issues. Also be expecting 4-6 week lead times just to get an appointment for service only to be told you’ll need to drop your vehicle off for several days because they are too busy. Again this has happened to me 3 separate times. More