AutoNation Ford Panama City - Service Center

Quick, easy, and John was very helpful getting my truck the required maintenance. Thank you the required maintenance. Thank you More

Ok, you want honest. .... 1) It took a month to get an appointment. (Appt date Nov 22, 2022. 2) My vehicle sat on your lot for seven days before it was looked at. (Thank .... 1) It took a month to get an appointment. (Appt date Nov 22, 2022. 2) My vehicle sat on your lot for seven days before it was looked at. (Thanksgiving was in there too) 3) Called and left message on Dec 1, no response. 4) Dec 7, same, called, no response. 5) Dec 8, called in and was told, the mechanic is working on the wiring. 6) Dec 12, called in, progress? I was told the mechanic is getting me a price today. 7) I was told that now the vehicle requires a new instrument cluster. I approved new $2500.00 quote, asked if part could be expedited and I would pay extra. 8) Dec 15, called to ask if the shipping was expedited. I don't remember if service advisor called me. 9) Dec 22, called in to ask if part had arrived. Was told when part gets here the mechanic will finish. 10) January 6, 2023, was called and told by service advisor, "I might call tomorrow to let you know the vehicle is done." (Jan 7, no call). 11) Monday, Jan 9, was called by another service rep and told the vehicle was done. Not counting holidays or weekends, my vehicle was at the dealership for 38-days. counting all days, 49-days. I reviewed my bill at home. Was charged $1795.00 labor and $995 for parts. I called to ask someone what the labor rate was, I was told $164.99. I said, oh, so $165? The person said back to me, "ONE-SIXTY-FOUR.NINETY NINE! I said, Ohh Kay..... Based on that I divided $1795.00 by $164.99 and came up with just over 10-hours. I understand there was some delay waiting for the instrument cluster, but come on, 38-work days? Even if I was to say two-days of labor, 16-hours and what, a week waiting for the part? Why so long? Since I have no frame of reference other than me guessing, either the scheduling of mechanics to work on vehicles is sorely lacking or you have like one mechanic jumping from car to car. Unbelievable. Maybe there truly aren't any auto mechanics to hire, I don't know. It just seems like a terrible way to do business. In conclusion, I will never come to this dealer again. I may never buy another Ford product again. This long of a wait is ridiculous..... More

I have been a customer of panama city ford autonation for over 20 yrs. I have always used there service center for all my needs and have always had above and beyond excellent service from them. I recently ha over 20 yrs. I have always used there service center for all my needs and have always had above and beyond excellent service from them. I recently had my 2011 f150 in there for some transmission issues John Kilroy was my service writter and he went above and beyond to ensure that I had the same excellent service that I had always received. I have never had any thing but great service from them and would never even consider taking my vehicles anywhere else. I have also purchased 7 vehicles from them over the years . More

Courteous and efficient, I would for sure recommend to others. The service facility was impressive. others. The service facility was impressive. More

Nice staff , they get you in and out fast ! ! They stay in contact with you while you are there. ! They stay in contact with you while you are there. More

They did a great job fixing my power steering and the recall on my airbags the manager took care of everything Thanks for doing such a great job.. recall on my airbags the manager took care of everything Thanks for doing such a great job.. More

They got my recall on my 2020 Explorer ST handled quickly. They also found another problem on my right axle that was leaking grease and they repaired it. All this was under warranty with no cost to quickly. They also found another problem on my right axle that was leaking grease and they repaired it. All this was under warranty with no cost to me…..Job well done! More

I had a recall issue with my 2013 Explorer. It was handled quickly and professionally. It was handled quickly and professionally. More

First time there. I was treated good and they got my car in fast and did a good job. I was treated good and they got my car in fast and did a good job. More

Great service! Professional employees! As soon as doors opened we were able to go inside and speak with a customer service rep. Professional employees! As soon as doors opened we were able to go inside and speak with a customer service rep. More