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AutoNation Ford Panama City - Service Center

Panama City, FL

4.3
728 Reviews

728 Reviews of AutoNation Ford Panama City - Service Center

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February 18, 2023

From beginning to end my service visit was exceptional! Fast, efficient and friendly - I was kept "in the loop" throughout and appreciate the care taken and respect given. More

by jerryhurley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kilroy
Feb 22, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

February 18, 2023

The service center takes good care of my car. Everything needed is done, but no unnecessary repairs. More

by LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Norton
Feb 22, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 16, 2023

Prompt, professional and I can depend on a job well done. If needed to keep my car, they call me to let me know the progress. More

by hallianna44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Meola
Feb 19, 2023 -

AutoNation Ford Panama City responded

Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 16, 2023

ZERO STARS DO NOT RECOMMEND! !! They sold me a 2014 JK Wrangler, I told him it leaks and rains on my radio about a week after I bought it, one year ago today.. They told me they w More

by pemoreey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Parker
Feb 18, 2023 -

AutoNation Ford Panama City responded

We take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

Mar 04, 2023 -

pemoreey responded

I'll tell you what upsets me the most about this is that when I went to see Mr. Parker, since he doesn't return calls is that he told me that the seals were checked before they sold me the Jeep, which means that he knew about this crushed part in the freedom panels that needed to be replaced, but did not disclose that when he sold me the Jeep. SO YOUR COMPANY KNEW ABOUT THE DAMAGE AND DID NOT DISCLOSE IT BEFORE IT WAS SOLD TO ME. ISN'T THAT AGAINST THE LAW??? I THINK I WILL ASK AROUND AND FIND OUT. Show quoted text

February 15, 2023

Jesse took great care of my truck and I’m very satisfied. He told me how long it would take and he was spot on. More

by captken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 18, 2023 -

AutoNation Ford Panama City responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Panama City. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 14, 2023

Tried for a month to get scheduled for service with a loaner. NO ONE has called me back to this day! I'm have to keep adding Anti-freeze 50/50 just to be able to drive my car. Called again today, same th More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Many
Feb 17, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

February 13, 2023

The only thing I would improve is the communication. I was supposed to recieve texts with updates and I never recieved one. Friendly team and happy with my overall service. Car was done sooner than expe More

by singnthe80s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
February 12, 2023

They got me in for a service at short notice and completed the work in a timely manor More

by lloydrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Feb 16, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2023

This dealership was very efficient & professional . I felt that I was in good hands.. Also very nice More

by Timandcindyfarris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 14, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

February 10, 2023

people were really nice. I was there over (4) hours and left without resolution to my problem. I understand why it was not resolved but I'm not sure why it took so long. I More

by jeremytodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
john victoria
Feb 13, 2023 -

AutoNation Ford Panama City responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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