AutoNation Ford Panama City - Service Center

Worst buying experience I have ever had! I left a couple of valuables in my trade, talked in person to the salesman the next day, never heard back from him. Sent e-mails and made phone c I left a couple of valuables in my trade, talked in person to the salesman the next day, never heard back from him. Sent e-mails and made phone calls to Finance Department with no response. Service is the worst - had my truck for 10 hours, then told me I couldn't get the truck back until after the weekend. More

My service rep, Janessa was very helpful and professional. All went well and very promptly. professional. All went well and very promptly. More

David Ward did a great job. The mechanic was very efficient as well. The video was quite informative.The The mechanic was very efficient as well. The video was quite informative.The More

Everything went smooth with my experience. My service advisor Carol Was good about communicating the situation with the timeframe to get the work done. Very satisfied My service advisor Carol Was good about communicating the situation with the timeframe to get the work done. Very satisfied More

Timely service and a great experience at the service counter. After the service was done my vehicle was delivered back to my job. counter. After the service was done my vehicle was delivered back to my job. More

Awful! A 300$ easy part replacement and 700$ charge added for ESTIMATED 4 hours of labor. I almost fell over, They had it for 6 days before they even looked A 300$ easy part replacement and 700$ charge added for ESTIMATED 4 hours of labor. I almost fell over, They had it for 6 days before they even looked at it Meanwhile I'm paying for a rental. I couldn't afford to fix it , my rental itself was 900$ since it sat for so long before they looked at it and they still charged 100$ just to run diagnostics. Never told me there would be labor cost for diagnostics? Just Astronomical labor cost! Out 1000.00 dollars and car still not fixed. More

In spite of the current parts/labor issues Ford was having, Amber our Service Advisor at AutoNation Ford Panama City provided us with timely updates with the issues our vehicle was having. Amber pro having, Amber our Service Advisor at AutoNation Ford Panama City provided us with timely updates with the issues our vehicle was having. Amber provided professional and courteous customer service. Excellent job! More

What I appreciated the most was that the service advisor was not only helpful but should also have the title customer care representative. The facility at AutoNation, Panama City FL is modern, clean, and a was not only helpful but should also have the title customer care representative. The facility at AutoNation, Panama City FL is modern, clean, and a comfortable place to wait. Courtesy transportation at drop off and pick up was prompt and much appreciated with a driver who well represented the dealership. More

Excellent communication on a difficult diagnosis. Even with labor shortage, I was informed each step of the repair. Well done! Even with labor shortage, I was informed each step of the repair. Well done! More

It was a great experience with friendly and courteous service personnel. Professional and easy to work with. Ensured my vehicle was taken care of and will definitely return. Kudos to all! service personnel. Professional and easy to work with. Ensured my vehicle was taken care of and will definitely return. Kudos to all! More