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AutoNation Ford Panama City - Service Center

Panama City, FL

4.2
732 Reviews

732 Reviews of AutoNation Ford Panama City - Service Center

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February 27, 2025

They don't even communicate in advance how much the service is going to be, before having work done. and then they expect you to magically come up the money to pay for it. More

by Colleen.Fleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
lori
Mar 02, 2025 -

AutoNation Ford Panama City responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (850) 253-7000 to discuss what we can do to help.

February 04, 2025

every one was very helpful with finding the right product for my car, and answering questions I had! More

by Colleen.Fleming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Feb 07, 2025 -

AutoNation Ford Panama City responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 28, 2025

Always have had good service here and service reps are always helpful and courteous and go the extra mile More

by Rossstph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Jan 31, 2025 -

AutoNation Ford Panama City responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2024

I had work done at Chiploa ford and was worried with my truck acting up. This 5 star review is for Emily Wilson! She went above and beyond to contact the other dealer for help with my issue. She didn't hav More

by CaseyLee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wilson
Dec 20, 2024 -

AutoNation Ford Panama City responded

Hi, we are pleased to hear you had such a positive experience with us, Caseylee! Don't hesitate to call us if you ever need anything. Be safe on the road!

Dec 21, 2024 -

AutoNation Ford Panama City responded

Hi, we are pleased to hear you had such a positive experience with us, Caseylee! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 19, 2024

Worst buying experience I have ever had! I left a couple of valuables in my trade, talked in person to the salesman the next day, never heard back from him. Sent e-mails and made phone c More

by bayneumann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori
Oct 23, 2024 -

AutoNation Ford Panama City responded

Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (850) 253-7000 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Oct 24, 2024 -

bayneumann responded

Sending me a request to call you does nothing to fix the problems I have had. Talk to my salesman, he should know what I asked about, and talk to my finance person (I’ve sent e-mails and called multiple times with no response).

June 07, 2024

My service rep, Janessa was very helpful and professional. All went well and very promptly. More

by Rickster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janessa Bulls
Jun 11, 2024 -

AutoNation Ford Panama City responded

Hi Rickster, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 05, 2024

David Ward did a great job. The mechanic was very efficient as well. The video was quite informative.The More

by lbolinger1951@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ward
Jun 06, 2024 -

AutoNation Ford Panama City responded

Hi, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 29, 2024

Everything went smooth with my experience. My service advisor Carol Was good about communicating the situation with the timeframe to get the work done. Very satisfied More

by Steve.gnf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Heesh
May 30, 2024 -

AutoNation Ford Panama City responded

Hi Steve, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2024

Timely service and a great experience at the service counter. After the service was done my vehicle was delivered back to my job. More

by hamptonjordan016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
May 15, 2024 -

AutoNation Ford Panama City responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 03, 2024

Awful! A 300$ easy part replacement and 700$ charge added for ESTIMATED 4 hours of labor. I almost fell over, They had it for 6 days before they even looked More

by Kim
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduardo
May 06, 2024 -

AutoNation Ford Panama City responded

Hi Kim, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to have a better understanding about your experience. Please reach out to us at (850) 253-7000 at your earliest convenience and we will do our best to resolve this with you.

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