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AutoNation Ford Panama City

Panama City, FL

4.4
1,157 Reviews
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730 W 15th St.

Panama City, FL

32401

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Showing 1,157 reviews

November 08, 2021

NOTE: One lug nut per tire was loose and one was about to fall off. I have picture and would love to attach but no option to do so. More

by Nancy Berthold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Erhard
Nov 10, 2021 -

AutoNation Ford Panama City responded

Hi Nancy, we appreciate you taking the time to respond. The staff at AutoNation Ford Panama City take our reviews very seriously. We would like to work towards a resolution, so if you are willing, please reach out to us at (850) 253-7000 to discuss this further. Thank you.

November 08, 2021

Brought Edge in for recall. Work was done as needed. Completed in a timely manner. More

by hicksds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bonewit
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

November 07, 2021

Fast service. I'm a first time buyer. Mr Sean was great. Mr Russell was great. I think if I wanted another car , these would be the guys I want to sell it to me. My new Malibu feels almost better than a lux More

by rbarber79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lyons and Russell Wilson
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hello, congratulations on your new vehicle and it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help. Have a great day!

November 06, 2021

Sean Erhard of Service department was great. Sean was one of the best service writer I ever had, Very helpful. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Erhard
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hi Dave, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Nov 11, 2021 -

Dave responded

Thanks.

November 06, 2021

Needs to improve the follow up when customers are waiting on parts. I always have to follow up because no one seems to be managing the process. More

by Rchance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Nov 09, 2021 -

AutoNation Ford Panama City responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (850) 253-7000. We hope to hear from you.

November 05, 2021

AutoNation Ford Panama City having Jeff Semmes in sales, can not be beat!! The personalized service makes you feel like part of the family! More

by auntlena80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Grubbs
Nov 08, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 04, 2021

Always very nice and friendly. Had to wait three weeks to get on schedule for oil and tire rotation. That’s been unusual but expected dur to covid. Service representative knowledgeable More

by Mlabraham04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t have name
Nov 07, 2021 -

AutoNation Ford Panama City responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Nov 07, 2021 -

Mlabraham04 responded

My service representative that day was Ronnie. He was very nice and took care of us. Please let him know I would ask for him again.

November 04, 2021

Service Dept. Is great. David Ward is very Professional. AUTONATION FORD is 1st class Dealership I've purchased 2 vehicles from that dealership.2005 and 2019. More

by Markrbenton@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service David Ward Tracy Black
Nov 08, 2021 -

AutoNation Ford Panama City responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 03, 2021

I recently had our Ford Flex in for an oil change. The "Low Tire" light was on also. The oil was changed and after an inspection of the low tire, more air was added to it. After about 100 miles of driving More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Woodham
Nov 07, 2021 -

AutoNation Ford Panama City responded

Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Nov 07, 2021 -

Larry responded

I was surprised at the lack of concern for my recent review. I can only hope that it was reviewed by a robot and not someone associated with the Customer Service Dept. from Autonation.

November 03, 2021

John Meola usually takes care of my truck service but he was out that day so I was a little disappointed at the time. Fortunately Ronnie stepped in and got me in and out very quickly. Ronnie got everything More

by Boomermat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Nov 07, 2021 -

AutoNation Ford Panama City responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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