AutoNation Ford Panama City

Transmission light came on so towed Ford Tuarus in. Customer service would not answer OR return calls. Drove there and was told they are too busy to return calls, and the car needed a new transmission Customer service would not answer OR return calls. Drove there and was told they are too busy to return calls, and the car needed a new transmission and would cost over $5,000. Towed car home and did research. Found a blown 15 amp fuse in the engine compartment. Changed the fuse and now the car runs fine. Ford can't find a blown fuse in a Ford vehicle???? $5,000 for a transmission the car didn't need??? Will never trust them again. Busy or not trying to sell a new transmission when the cause is a blown fuse is ridiculous More

The experience at the dealership was exceptional but the appointment process was frustrating. When you call in the put you in a cue that holds 10 callers I think. When you sit in the cue for several minutes appointment process was frustrating. When you call in the put you in a cue that holds 10 callers I think. When you sit in the cue for several minutes and work your way up to number 1 then nobody answers the receptionist answers then she puts you back in the cue back at number 10 and the whole process starts over again very frustrating More

John Meola is the only reason I am rating this Dealership this high. John stayed in contact with me when I had carried my truck in for a Cam Phaser Code recall and the mechanics returned the truck back to me this high. John stayed in contact with me when I had carried my truck in for a Cam Phaser Code recall and the mechanics returned the truck back to me with it not properly repaired and caused a major repair to be needed. I was in 505 miles under having the problem covered by warranty when carrying the vehicle in the first time. The truck began to run very rough and a loud clicking noise in the engine began. I called the dealership and they ended up sending a tow truck to take it into the shop for a second time. The dealership used the mileage on the truck at the time the truck was picked up by the tow truck or 500 miles over the mileage that would have been covered by warranty. At first the dealership told me it would be over $900 to repair the problem. I protested to the charge and called Ford Motor Company to inquire what I could do. I spoke to two employees and a supervisor who read me the rule on the repair and never offered a solution. John Meola took the original ticket to his service manager that approved the repair at no cost. I spoke to two people in management at the dealership that offered no solution. I brought the same case to them as I did John Meola and John was the only person willing to go the bat for me to do what was right. I give John Meola a "5 star" rating for being honest and caring. If not for him would not recommend this dealership. More

Really great dealership that helps make sure you have a positive experience and worked to help us get a better deal on our financing. Jackson is awesome to work with, followed up with me to make sure I kne positive experience and worked to help us get a better deal on our financing. Jackson is awesome to work with, followed up with me to make sure I knew all the features of my new 2021 Ford Bronco Sport. Charlie in financing was very kind and informative when answering our questions. I didn’t feel pressured into anything like I had felt at other dealerships farther away. Highly recommend this place More

All was well except they didn’t reset my service reminder so I now have a message that says I am 20,000 miles overdue for an oil change. I do not remember the names but everyone was very nice. so I now have a message that says I am 20,000 miles overdue for an oil change. I do not remember the names but everyone was very nice. More

Clean and prompt service very knowledgeable. David always is professional and gets us in and out in reasonable time. is professional and gets us in and out in reasonable time. More

Over the past 2.5, years, I’ve had only very good service experiences… until this week. I was the first person there when AutoNation opened on Wednesday, and had a appointment for a minor, occasional stallin experiences… until this week. I was the first person there when AutoNation opened on Wednesday, and had a appointment for a minor, occasional stalling issue. I never got a follow-up call. After trying to call eight times, I finally got through at 2:50 and was told my technician left for the day at noon. I scrambled, got an Uber, and then borrowed a car to get home. Next day, I was at AutoNation at 7am and talked to the tech. He apologized, said they hadn’t found anything wrong and needed my truck another day. I said I had to have it by 2:00; he said he’d call me by 1:00. At 1:55, I called to find out what was going on and was told my tech was again gone for the day. I Ubered to AN and met with the service manager, James/“J”, who seemed sincerely apologetic. I got my F-150 and drove home (no charge, except $35 total to Uber). I’m thinking AutoNation-Panama City needs an effective process to transfer customers to another tech when the initial tech leaves during the day. While they may not always be able to pinpoint a problem with a vehicle, they CAN ALWAYS communicate. More

Shane was very helpful in getting my truck in and out for recall in timely fashion recall in timely fashion More

I made an appointment for a routine oil change on the Ford app. Arrived at the dealership and was promptly taken care of. The entire process from start to finish was excellent. Ford app. Arrived at the dealership and was promptly taken care of. The entire process from start to finish was excellent. More