AutoNation Ford Panama City

David was great he got my car in and serviced and returned to me in a timely manner. All service advisor should be this great. Thank you for great service. returned to me in a timely manner. All service advisor should be this great. Thank you for great service. More

I had a recall on my 2020 Ford Explorer for the backup camera. I was pleased they could reset it and I didn't have to leave the car. camera. I was pleased they could reset it and I didn't have to leave the car. More

I’ve been going to Autonation Ford for my vehicle service for over 30 years and have always been pleased with their service! for over 30 years and have always been pleased with their service! More

Held my car for over two months. For the entire two months they lied on a number of occasions regarding the state of my car and what was going on. This is probably some of the worst service I have rece months they lied on a number of occasions regarding the state of my car and what was going on. This is probably some of the worst service I have received from a dealer ever. Even though Ford makes nice cars there customer service alone will push me never to buy a Ford ever again. More

Professional clean facility and my service advisor John went above and beyond to to assist me where's my vehicle went above and beyond to to assist me where's my vehicle More

Was really pleased when John was able to fit me in on brake boost repair. Once he had a tech review the problem, they got the parts ordered and my vehicle repaired in minimal time. I was without the ca brake boost repair. Once he had a tech review the problem, they got the parts ordered and my vehicle repaired in minimal time. I was without the car for 4 days but two of them were the weekend...so actually a speedy turn around. This dealer has always been responsive to maintaining both of my vehicles and will continue to get my business support. Kudos to all involved! More

Last 3 times when having maintenance our vehicle was done and just sitting there and we had to go tell the service person it was there. When we first started going here the mechanic handed the keys to the se and just sitting there and we had to go tell the service person it was there. When we first started going here the mechanic handed the keys to the service guy and you were out of there in a few minutes, not anymore. This sucks! And it seems like you are way over booked. More

Dropped my car off to have recall work done. Was assured when I made the appointment that all of the parts were in stock for the work that needed to be done. Nope, I was informed when I picked it up that th when I made the appointment that all of the parts were in stock for the work that needed to be done. Nope, I was informed when I picked it up that they didn’t have the parts for one of the recalls and I would have to bring it back. I have had the appointment for three months. They had more than enough time to make sure they had what was needed. Then they tried to charge me $700 to “replace” a piece of plastic that had come unattached. When I called the speak with someone about it I was hung up on twice— finally got in touch the the service department manager who told me he would go look into it and call me back. Never heard from him. Next communication I received was a text telling me my car was ready for pick up. Arrived to find the piece they wanted to charge me for was easily reattached and didn’t need to be replaced. When going over my inspection they had completed I was told I needed new tires. I just got all new tires in September… it’s January… Pretty sure my tires are just fine. When I told the tech this he just looked at me like I was stupid. I can assure you outside of having recall work done there since I don’t have another choice there is no way I would ever return to the Ford dealerships service center. Poor customer service and all they are put to do is make a buck… lying to try to get people to spend money unnecessarily. More

Lack of communicationHad my car 12 days on repairHad to Lack of communication Had my car 12 days on repair Had to return car next day still not repaired Lack of communication Had my car 12 days on repair Had to return car next day still not repaired More

Mark S.,was extremely helpful and knowledgeable on the truck I purchased over the holidays. It was a whirlwind 14 hour round trip to get to the dealership in Panama City and his actions during previous da truck I purchased over the holidays. It was a whirlwind 14 hour round trip to get to the dealership in Panama City and his actions during previous days made the journey worthwhile. Job well done Mark!! Thank You. More