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AutoNation Ford Panama City

Panama City, FL

4.4
1,157 Reviews
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730 W 15th St.

Panama City, FL

32401

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Showing 1,157 reviews

April 06, 2022

Well since my Maverick wasn't going to be coming in at the time that I wanted it I had my salesman Jackson tell me is there going to be one on the lawn to somebody didn't want and he did that and I got it More

by ltuckerdad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson
Apr 09, 2022 -

AutoNation Ford Panama City responded

Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Apr 09, 2022 -

ltuckerdad responded

It was the best experience I've had at all dealership and I needed to think Jackson for all that he did he's the best

April 06, 2022

Dropped my truck off at the appointment time of 8:00 am and was to pick it up that afternoon. Work didn’t begin until mid afternoon so truck wasn’t near ready so I was told it would be next morning. Serv More

by captken
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenneth
Apr 09, 2022 -

AutoNation Ford Panama City responded

Hi Captken, we appreciate you taking the time to respond. The staff at AutoNation Ford Panama City take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (850) 253-7000. We hope to hear from you.

April 05, 2022

I made an appointment a month ago to get a recall performed on my diesel F350. My appointment was for 7:00 today. They even sent me reminders to be there at 7. Upon checking in I was told it would More

by woodie14
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kirk
Apr 08, 2022 -

AutoNation Ford Panama City responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (850) 253-7000 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Apr 09, 2022 -

woodie14 responded

I did call and try to speak with the general manager, but the person that answered at the above number said I had to go through the service manager first. Yea, well, I already left three messages and he refused to call me back. I even asked one of the service writers to get Kirk for me, but instead of Kirk getting on the phone Jesse picked up instead. He was the problem in the first place, rude! I don’t believe they are interested in fixing their problems!

April 04, 2022

They are always very kind And try not to make you wait a long time very very professional. I had to have a tire replaced everything was fine except they neglected to put a valve stem cover on. More

by bsimenec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service professional
Apr 06, 2022 -

AutoNation Ford Panama City responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 04, 2022

Great experience, upfront pricing. Comfortable waiting room. Did not take as long and I anticipated More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bonewit, Mark McDonald
Apr 06, 2022 -

AutoNation Ford Panama City responded

Hi Jason, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 02, 2022

Service person went above and beyond my expectations very professional and friendly John Melina deserves a that a boy Five stars More

by smburns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Melina
Apr 05, 2022 -

AutoNation Ford Panama City responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!

April 02, 2022

Good customer service the staff kept me updated what was going on with my car More

by zerra66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bonewit, Patricia Zaykowski, Mark McDonald
Apr 06, 2022 -

AutoNation Ford Panama City responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 02, 2022

I have a mustang mach e and they are clueless how electric car supposed to work and forget about how to repair or upgrade the software. More

by Max
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Victor
Apr 06, 2022 -

AutoNation Ford Panama City responded

Hi Max, we are deeply disappointed by your experience at AutoNation Ford Panama City. Please call our General Manager at (850) 253-7000 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

March 31, 2022

My initial visit to the dealership was excellent. I was greeted by a very friendly salesperson, Brittany Gussler. She was very well versed on the vehicle I was interested in and answered all of my qu More

by jmgerlecz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Gussler
Mar 31, 2022 -

jmgerlecz responded

Great experience with AutoNation Ford. Would definitely recommend this dealership. Brittany was very friendly, professional and responsive throughout the process.

March 31, 2022

Promptly greeted upon arrival. Smooth & quick check-in & check-out. Provided the type of customer service I have come to expect & receive. More

by cuatdswamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly Ogden, Brad Bonewit, Mark McDonald
Apr 05, 2022 -

AutoNation Ford Panama City responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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