AutoNation Ford Panama City

CR was my sales rep, I have to say I made this sale difficult for him. CR gave me a fair deal on the truck. I had backed out of the deal at one point due to me being 600 miles away I called him back a difficult for him. CR gave me a fair deal on the truck. I had backed out of the deal at one point due to me being 600 miles away I called him back a couple of days later and asked him if the truck was still available and it was. He helped me by getting the truck transported to me down to South Florida. He was patient with me while I got my bank draft ready for him with my local credit union. Bottom line I purchase vehicles quite often and it was a real joy to work with CR everything he told me about my truck was true and I would strongly recommend Cook Whitehead Ford to anyone Michael G More

Traded in my car for Edge 2010. Billy was very helpfull, Traded in my car for Edge 2010. Billy was very helpfull, but was very disapointed with who ever certified the Edge. My battery went dead the next da Traded in my car for Edge 2010. Billy was very helpfull, but was very disapointed with who ever certified the Edge. My battery went dead the next day, the CD did not work and the reverse light, one of them, did not work. After a few trips to the service dept. all is good. More

Bought new Fusion 2013, 2nd vehicle I bought from Brad in two years 2011 f 150 also. Great dealer and great people to work with. two years 2011 f 150 also. Great dealer and great people to work with. More

I love my 2013 Convertible Mustang! The dealership is Top Notch! This is my 2nd vehicle purchase from this dealership and I would not buy from anyone else! The employees care about the customers and make buy Notch! This is my 2nd vehicle purchase from this dealership and I would not buy from anyone else! The employees care about the customers and make buying vehicles a fun experience. The dealership is clean and well managed by a very friendly staff. Shopping for a vehicle can be stressful but NOT at Cook Whitehead Ford! I will continue to recommend this dealership to others as they have earned my continued trust for all my vehicle needs. From test driving, processing my loan, to driving off the lot in my new car, they made me feel special and appreciated as a customer! Thank YOU, Cook Whitehead Ford employees for your continued dedication to 100% customer satisfaction. Kelley Atkerson More

They managed to turn my drive shaft 180 degrees resulting in severe driveline vibration, but they don't believe it is their responsibility. More details below: I drop off my truck for scheduled appointmen in severe driveline vibration, but they don't believe it is their responsibility. More details below: I drop off my truck for scheduled appointment to balance wheels. Four hours later, they finally look at it and ask about changing some U-Joints and similar work. I approve the work. . What they didn't tell me was "It's gonna take all day". At the end of the day it seemed worse than ever and they said they ran out of time to balance the wheels. REMEMBER -- that's why I took it there. They are so sorry, but if I can bring it back first thing in the morning (7AM), they'll get those wheels balanced. THE NEXT DAY So I do a quick turn around and a hour long drive gets me back the next day at 7AM so they can get on it "right away". (We're still just talking about a wheel balance. ) Five and one half hours later they tell me the truck is done but believe the vibration isbeing caused by something else. I've now spent over $650 and they now think the real problem is an out of balance drive shaft caused by a balancing weight coming off. They recommend another service company that specializes in this work, but I ignore their advice, which by now seems to be the only "good" advice. Two months later, and I find out what's wrong with my truck. After arriving back at my summer residence the local garage, after about three hours of assorted checking, adjusting and wondering finally called me and asked " IS THERE ANY CHANCE THEY" (cook whitehead)" COULD HAVE PUT THE DRIVE SHAFT 180 DEGREES BACKWARDS ?" SO after another $250 the damage done by COOK WHITEHEAD is fixed. So I'm around $900 . I felt I should have financial participation from Cook Whitehead and despite letters sent by me with copies of all repair bills and a referral letter from FORD MOTOR CO> NO response from WHitehead. More

Ford Fiesta 2011, sole to me for 18,000 Leaving the lot Ford Fiesta 2011, sole to me for 18,000 Leaving the lot the steering wheel started to rub, offered to fix it, but NOT under warranty. 394 miles on v Ford Fiesta 2011, sole to me for 18,000 Leaving the lot the steering wheel started to rub, offered to fix it, but NOT under warranty. 394 miles on vehicle. (where from) GOOD QUESTION! Two weeks in, brakes start to squeal. They get worse, and worse and worse. Called them, they only documented twice out of the 5 times, and continued to tell me, they were new, they squealed beacause of this and they were fine. NO FIXING DONE! (I am a single mother, who drives around with my kid, and this dealership was an hour away) 1 month in, tires going flat, and oil needed changed. Per dealer, normal. 2 months in, check engine light comes on, Per dealer, sensor. 3 months in, car starts to drive jumpy. Take it in, dealer does a test and realizes ""something"" is wrong, and will call me with what. 10 days later, NO CALL! I call, Per dealer, they had to order a part and would call me when in. 7 days later, they get the part, and make me an appointment. Go for my appointment, TURNED AWAY! Per dealer, they did not have time to do what they needed. Asked for Gm, Cust svc and sales manager, Per dealer, theyd get back to me FINALLY met with the sales manager, Randy, who offered to buy it back for, get this 11,000. Told me he had no incentive to help me since I did not want to do business with FORD. Said he felt GOOD about his trade in number and everything I had gone through and lastly, wouldnt bother Him at all if people knew. People, DO NOT DO NOT DO NOT Buy a vehicle or do business with this dealership. There are no morals, no truths, no cares, no concerns and certainly NO vehicle safe to drive. More

I have never seen a dealer care less about a sell. I negotiated for some time trying to find the exact truck I wanted. After realizing trading my car would not be in my best interest I decided to sell i negotiated for some time trying to find the exact truck I wanted. After realizing trading my car would not be in my best interest I decided to sell it myself. I was assured that they could get me any truck I wanted with in a couple of days. I sold my truck and got back with the dealer and settled on the exact truck I wanted. They found the truck at another dealer and we made a deal, settling on a price. I was told by the sales manager the truck would be ready in a couple of days. That suited me fine since I had to be away on business for 2 days anyway. While I was away on business I received a call notifying me that in fact they couldn't get the car I had negotiated to purchase. They then made a few half hearted attempts to find a replacement and then nothing. Total lack of customer service. More

An amazing experience!! Got more than expected on my trade-in, and was able to be in and out the door within hours; driving a brand new Ford truck!! Everyone was friendly and customer oriented. As the c trade-in, and was able to be in and out the door within hours; driving a brand new Ford truck!! Everyone was friendly and customer oriented. As the customer--it was appreciated. I was walked through each step--every form/document explained thoroughly--the way buying a vehicle should be done. I am a happy camper. More

I recently was in the market for a new F-250. I was referred by a friend to the internet sales clerk at Cook-Whitehead Ford. I sent Mr. Bonewit a simple email listing my requirements for the truck I w referred by a friend to the internet sales clerk at Cook-Whitehead Ford. I sent Mr. Bonewit a simple email listing my requirements for the truck I was looking for. The truck was unique and had a couple features that are not common for Florida (block engine heater). I only had about 48 hours before I was going to be leaving the area. Mr. Bonewit stated give him 24 hours to locate a truck. I received a call the next day. I asked for a quote through email (quote for out the door with tax and tags). He sent me a quote immediately which was several thousand dollars less than several dealerships in North Ga and northern Alabama had quoted me for a similar vehicle. The next day I went down to the dealership where my truck was ready for pickup. They had filled the tank, cleaned it up, and had it waiting out front. I spent less than one hour going over paperwork. Then Mr. Bonewit gave me a complete show and tell of all the features on my truck, including sync my phone to the radio system. Everyone I met at Cook-Whitehead Ford were the nicest people I have ever come across when buying a vehicle. No pressures, no rushing, just friendly smiles. They won my business for life with their friendly upfront atmosphere! Best dealership I have dealt with after 7 vehicle purchases. Top-notch! More

Great service department provided transportation home and back while needed service repairs were made. Quality service accompanied by friendly service staff determined to provide customer service satisfacti back while needed service repairs were made. Quality service accompanied by friendly service staff determined to provide customer service satisfaction. Thanks Mike G. and service staff. Even on Saturday I received assistance. More