AutoNation Ford Panama City

The dealership itself seems okay the service manager Ronnie is a great guy. Their service person Wes took completed advantage of me and I still have not got anything that I took my truck there for done Ronnie is a great guy. Their service person Wes took completed advantage of me and I still have not got anything that I took my truck there for done correctly! $1,000 later and still no closer to my solution thanks for nothing but screwing me out of my money!!!!! More

Courtney did a great job. I will bring my vehicle to her for service. She provided excellent customer service. Your sales department on the other hand needs a lesson or two in this. for service. She provided excellent customer service. Your sales department on the other hand needs a lesson or two in this. More

Made appointment two weeks prior to service date and it took a week before they even looked at my vehicle, would not call to advise me anything so I had to keep calling the service department to find out w took a week before they even looked at my vehicle, would not call to advise me anything so I had to keep calling the service department to find out what was going on. I finally had to go to the service manager to complain and still no progress until I got upset when they told me they were backed up and only had two diesel mechanics and others ahead of me. I questioned why did they give an appointment if they could not provide the service when scheduled. When they make appointment it is not the customer problem if they can not provide. My suggestion to customers is if you need ford service done to your vehicle take it to someone else because this one will keep your car until the cows come home. You have to keep bothering them to get anywhere and then you will end up making complaints because they can not perform when required and if you are lucky to get a return call from your adviser you will get nothing but excuses. More

I took my vehicle in to this dealer for an oil leak. I was told the valve cover gaskets and the qil pan gaskets were the cause of the leak. Replacing them would cost almost $2,500 and would take approxima was told the valve cover gaskets and the qil pan gaskets were the cause of the leak. Replacing them would cost almost $2,500 and would take approximately 4 days. I agreed. Six days later when I called, I was told that parts were required and they hadn't started on the car. No one called me to update. I was then told the technician would start on my car when he finished other cars, and that it would take another week. That week went by, and when I called today, I was told that it may take another week, which would mean that they will have had my car for a month. I have been dealing with this service department for 13 years, and have never experienced this poor service. Fortunately, this will be the last service they will do on my vehicles. The large screen TV in the waiting area says "Of course we can fix it, we built it". I guess that only applies to cars under warranty. Never again!!!!! More

Worst service department writer in the history of car dealerships. My husband and I were on vacation here. Unfortunately, we are being told we may have to evacuate, the campground we are at, in the next dealerships. My husband and I were on vacation here. Unfortunately, we are being told we may have to evacuate, the campground we are at, in the next 48 hours due to the threat of a tropical storm/possible hurricane. The irony of it all is that we were on our way to pickup a new rv ac unit ( it went out the night before) when our Ford F-250 threw an error code. We stopped at this dealership since the truck was a diesel and generally requires a tech with diesel knowledge. When we told service writer what code it produces he literally shrugged us off. Then rudely told us it would be three weeks before he could even have anyone look at it. I understand that may be the situation, but we were very stressed and concerned about being able to tow our rv and evacuate! Not to mention, I’m an emergency room frontline healthcare worker and now may have to report home in 12 hrs. He had no care or concern for us. He didn’t make any suggestions as to what we could, but worst of all was he demeanor and lack of compassion!! I’m not surprised this dealership only has 2.6 stars! Fortunately, we found A &D Repairs. They immediately took our truck in to repair it. I can’t praise him or his staff enough! What nice caring people. If you are having diesel issues and are in Panama City, Florida do yourself a favor and take it to A&D Repairs! More

I totaled my car in March I have been calling Michael Peel for 5 months trying to get a refund for the warranty on my vehicle. They are giving me the ultimate run around. I am disgusted and I will never Peel for 5 months trying to get a refund for the warranty on my vehicle. They are giving me the ultimate run around. I am disgusted and I will never do business with them EVER AGAIN AND I RECOMMEND YOU FIND another dealership because this one is very unprofessional. More

Worked with sam. Went in one day drove away happy the next. Also he came in on his day off so i could get my jeep. I recommend asking for Sam. Thank you next. Also he came in on his day off so i could get my jeep. I recommend asking for Sam. Thank you More