AutoNation Ford Panama City

Poor customer service, service department 3-6-19 Scheduled an appoinment to get 2 item repaired that were under warranty. I have an interlock device installed in my truck. That is my problem t 3-6-19 Scheduled an appoinment to get 2 item repaired that were under warranty. I have an interlock device installed in my truck. That is my problem that they have to work with, since they sold me the truck. When I told them about it they got an attitude and I was told that they had someone that could take it out of the truck. By the law, I cant let them do that. Told them I could show them how to use it and they had to go speak to someone else. When she came back she said I would have to leave it, that it would be a week and a half before they could look at it! What did the give me an appointment for if it was going to be 10 more days or so before they would look at it. Will never do business with them again!! More

Great Experience! We had been looking for a vehicle since the hurricane totaled our suv. Pulled into the used car lot and met the nicest young man, Charlie Lindenmuth. We had been looking for a vehicle since the hurricane totaled our suv. Pulled into the used car lot and met the nicest young man, Charlie Lindenmuth. He found out what we were looking for and knew just what to show us. He is very knowledgeable. Was not the typical "pushy salesman". Took all the time we needed to ask and have our questions answered. We never felt any pressure to buy, he just wanted us to be happy with our purchase. The kind of guy you want to do business with. The finance officer, Mike Peal, was also wonderful to deal with. Got us a great finance deal. These people are nice, friendly and professional. Great to know that there are companies still out there that have wonderful employees like these two men. More

Terrible Pulled 5 hard inquires day one. (THATS TO MANY) I said I didn't want to the deal. Then the next day they pulled another hard inquiry probably trying t Pulled 5 hard inquires day one. (THATS TO MANY) I said I didn't want to the deal. Then the next day they pulled another hard inquiry probably trying to see if they could get the rate I wanted. Not ok to do that when I said I didn't want it. Then I couldn't remember my SSN it was either one number or the other so they ran both. That could have been your SSN. My down payment and good credit and cosigner (with perfect credit) got me 9.4% interest. I would not go there. Just a warning. The dealers made me feel so uncomfortable More

Great Experience buying used car! Stopped on a whim and ended up purchasing a beautiful Ford Explorer. Staff was incredibly helpful. Roger was knowledgeable and friendly and even sta Stopped on a whim and ended up purchasing a beautiful Ford Explorer. Staff was incredibly helpful. Roger was knowledgeable and friendly and even stayed late to help us purchase our vehicle. We will definitely be back when we are ready to purchase again. Thanks Auto Nation! More

Very friendly and attentive I appreciate work Chandler put into finding a car for me. He was very friendly. He took time with me even though I was not buying a very expensive car I appreciate work Chandler put into finding a car for me. He was very friendly. He took time with me even though I was not buying a very expensive car. He stayed late and returned my text each time. More

Was deceived We had a lease and went to trade in for a new Mustang. 3 times we were told different things about our lease. Finally got feed up and went to Honda o We had a lease and went to trade in for a new Mustang. 3 times we were told different things about our lease. Finally got feed up and went to Honda of Bay County. WOW they know how to treat a customer. Won't be back for another ford. More

A long way from home with a car not running properly. While traveling to Florida the car had a miss. When we got here I came back to the place we had visited years ago although it had changed hands the pe While traveling to Florida the car had a miss. When we got here I came back to the place we had visited years ago although it had changed hands the people working there were just as good the second time as the first. They treated me like family as before if I ever have a car problem while in Panama City this is where I will go. Thanks to all the people there. More

Dishonest Sales People that have Bogus Deals Ok my husband and I went to visit the used car lot there and were we in for a surprise... The sales person we saw promised us that they would do a sof Ok my husband and I went to visit the used car lot there and were we in for a surprise... The sales person we saw promised us that they would do a soft credit pull and it turns out it was a hard credit inquiry. After reporting this to the manager (Chris) he just shrugged it off to common practice. This sort of behavior is expected by many in car sales but still shouldn't be tolerated by the consumer. The manager was extremely rude and hung up in my husband's face for no reason. My husband was calm and collected the entire conversation and he made out like he was annoying him. He was on the phone for less than three minutes. They make bogus promises when it comes to things like checking your credit and being responsible people. Consumer beware!! More

Too busy for customers Over the past 7 days i have attempted to purchase an extended warranty plan from this dealership that i purchased a new F150 from. At the dealership i Over the past 7 days i have attempted to purchase an extended warranty plan from this dealership that i purchased a new F150 from. At the dealership i was directed to a Mike Peele and waited outside of his office for 30 minutes while he was with another customer before i had to leave. Later that day i called and left a message and did so the following day as well. on my third attempt i was put through and spoke to him and he said i would have to see him in person to purchase the extended warranty. i made an appointment for todays date and once again he was unavailable. I asked for the manager whos name is Randy and explained my unsuccessful attempts to see Mike Peele and he said I would have to wait and no one else could help me. While waiting i contacted Ford directly and purchased the extended warranty over the phone while waiting for my turn to try to do business with this dealership. I spoke with Randy again and told him What i did while waiting and he fussed at me comparing their dealership to a doctors office and that i should not be upset. because they cant guarantee appointment times and thanked me for not returning. Trust me the next time i need a $60 thousand dollar truck it wont be at this dealership. More

Supreme, top of the line customer service. Butch and Sean always provide exceptional customer service and go above and beyond. Although this is the first occasion in which I have worked with S Butch and Sean always provide exceptional customer service and go above and beyond. Although this is the first occasion in which I have worked with Sean he proved to me in a very short time that he is a very honest and caring individual and is truly concerned with his customers happiness. I have worked with Butch on several occasions as well and he has never let me down. You are lucky to have them in your service department. More