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AutoNation Ford Panama City

Panama City, FL

4.5
1,173 Reviews
As one of the largest Ford dealerships in northwest Florida, AutoNation Ford Panama City can cater to all of your vehicular needs. Our showroom is located in Panama City, just off of 15th St and Wood Ave. Featuring one of the largest inventories of new and used Ford cars, trucks, and SUVs around, AutoNation Ford Panama City is the go-to place for all things Ford. Whether you're experiencing a Ford for the first time, or are a long-time Ford owner, our team at AutoNation Ford Panama City looks forward to your visit!
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730 W 15th St.

Panama City, FL

32401

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Showing 1,173 reviews

July 31, 2021

Worst customer service I’ve ever had at a dealership. Rude and unable to complete requested work. 7:30am appointment, 3:00pm truck not touched. More

by Travis73011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond Irwin
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hi, we regret your experience with us here. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (850) 253-7000 -- we hope to hear from you soon.

July 31, 2021

Robert Parker was very thorough and helpful in our purchase. He kept us informed about the status of our car during the entire process as the service department fixed an issue with the oil pan. More

by Beachbums
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Parker
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Panama City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2021

Very professional staff. Some days calls were returned fast. Some days calls were said that would return my call by the end of the day, which were not returned(twice). I wish repair would not have taken t More

by William.reed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Woodham
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hi William, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

July 28, 2021

Dennis at the service desk was great. He texted me giving me status updates and set clear expectations. However whoever worked in it obviously didn’t test drive it after. My check engine light came in immedi More

by Alan mayeur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis was the only one I talked to. lol
Aug 17, 2021 -

AutoNation Ford Panama City responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at AutoNation Ford Panama City. We'd like the opportunity to discuss this with you. Please reach out to us at (850) 253-7000 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

July 28, 2021

Bought truck from salesperson Jeff Semmes. Would give him six stars if I could. He was nice, knowledgeable and professional. The same for the financial man Charlie. They are real asset to the dealership. More

by Clydedowd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Semmes, Charlie
Aug 16, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Panama City! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 27, 2021

Very nice service rep, the car was repaired in less time than expected. Received text as soon as repair on car was finished. Thanks for the professional treatment. More

by ps1043
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Woodman, Brad Bonewit, Patricia Zaykowski, Mark McDonald
July 27, 2021

Sales person was very friendly and helped me find the car that met my requirements. The financial person closed the deal and transferred registration and plates to my new car. More

by Arbee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosevelt Martin
July 26, 2021

Fast work time. Clean spaces I do not like dirty spaces. Very personal care from David. I have no idea what else to say here. More

by sahay2256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
July 26, 2021

Assistant service manager Ray set me up for service without an appointment. He also checked my rewards point balance and my service visit was totally complimentary. Very nice. Nice, clean environmen More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray, Assistant Service Manager
July 24, 2021

My Service Manager David Ward did an excellent job of taking care of me and keeping me informed about my AC problem. The dealarship over all worked well with me and I am so far please with the repairs an More

by Pastor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ward
Jul 26, 2021 -

AutoNation Ford Panama City responded

Pastor, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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