AutoNation Ford Panama City

My Service Manager David Ward did an excellent job of taking care of me and keeping me informed about my AC problem. The dealarship over all worked well with me and I am so far please with the repairs an taking care of me and keeping me informed about my AC problem. The dealarship over all worked well with me and I am so far please with the repairs and service. More

There were SO many troubling issues with this dealership. The service department and the towing dispatcher were awful. I'll never return and have nothing good to say about it. The service department and the towing dispatcher were awful. I'll never return and have nothing good to say about it. More

I was pleased to be able to get "walk in" service without having to leave my vehicle all day, and didn't mind waiting 2-1/2 hours in the nice, airconditioned waiting area. having to leave my vehicle all day, and didn't mind waiting 2-1/2 hours in the nice, airconditioned waiting area. More

The dealership itself seems okay the service manager Ronnie is a great guy. Their service person Wes took completed advantage of me and I still have not got anything that I took my truck there for done Ronnie is a great guy. Their service person Wes took completed advantage of me and I still have not got anything that I took my truck there for done correctly! $1,000 later and still no closer to my solution thanks for nothing but screwing me out of my money!!!!! More

Courtney did a great job. I will bring my vehicle to her for service. She provided excellent customer service. Your sales department on the other hand needs a lesson or two in this. for service. She provided excellent customer service. Your sales department on the other hand needs a lesson or two in this. More

Terrible Repair service, took 8 days to complete 2 recalls which the local shop stated did not have to be completed. Never did the recalls! Had a dash control issue that developed after the previous recalls which the local shop stated did not have to be completed. Never did the recalls! Had a dash control issue that developed after the previous recall months ago. They worked under my dash, once I got it back the radio and air conditioner and navigation were not operating properly. Then charged me $1,000 for repairs. Poor, poor operation! Pitiful Tech. Service. General Manager ( Steve Martin) condescending attitude! Purchased my last Ford Product! More

Made appointment two weeks prior to service date and it took a week before they even looked at my vehicle, would not call to advise me anything so I had to keep calling the service department to find out w took a week before they even looked at my vehicle, would not call to advise me anything so I had to keep calling the service department to find out what was going on. I finally had to go to the service manager to complain and still no progress until I got upset when they told me they were backed up and only had two diesel mechanics and others ahead of me. I questioned why did they give an appointment if they could not provide the service when scheduled. When they make appointment it is not the customer problem if they can not provide. My suggestion to customers is if you need ford service done to your vehicle take it to someone else because this one will keep your car until the cows come home. You have to keep bothering them to get anywhere and then you will end up making complaints because they can not perform when required and if you are lucky to get a return call from your adviser you will get nothing but excuses. More