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AutoNation Ford Panama City

Panama City, FL

4.4
1,147 Reviews

730 W 15th St.

Panama City, FL

32401

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Showing 1,147 reviews

August 04, 2021

On time service, efficient staff, reasonable price. Good experience all around. Don’t need to say anything else, the above should tell you everything you need to know. More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond
Aug 06, 2021 -

AutoNation Ford Panama City responded

Larry, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Panama City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2021

AutoNation does quality work and has maintained my trucks for 13 years. I can depend on it being done right. I trust David Ward and follow his recomendations More

by dick edwards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ward
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hello Dick, thank you for your kind review; we are happy to pass along your comments to David here at AutoNation Ford Panama City! We always strive to provide personable and excellent customer service. Thank you again for the review!

Aug 20, 2021 -

dick edwards responded

It is fine to pass my comments on to David Ward and the staff at Autonation Ford. Also prayers for Allison Ward for her healing from cancer. Also the outdoor greeter, DeWayne, is a great asset, always pleasant, smiling and friendly.

August 02, 2021

Scheduled an appointment for recall by Ford. What was supposed to be a half day repair it took 3 hours short of 2 days. Why an appointment if you cannot do the work when scheduled? More

by 9thhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service technician was Sean
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to us at (850) 253-7000 to speak to our manager directly.

August 02, 2021

Raymond Irwin. I give him 10 stars. Very professional. And love helping coustomers. I was having problems with my tire on my ford escape. No one else took there time to find the problem. But Raymond did. More

by archierexxy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Irwin
Aug 20, 2021 -

AutoNation Ford Panama City responded

Thanks so much for the warm recommendation of the team here at AutoNation Ford Panama City. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2021

Worst customer service I’ve ever had at a dealership. Rude and unable to complete requested work. 7:30am appointment, 3:00pm truck not touched. More

by Travis73011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raymond Irwin
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hi, we regret your experience with us here. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (850) 253-7000 -- we hope to hear from you soon.

July 31, 2021

Robert Parker was very thorough and helpful in our purchase. He kept us informed about the status of our car during the entire process as the service department fixed an issue with the oil pan. More

by Beachbums
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Parker
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Panama City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2021

Very professional staff. Some days calls were returned fast. Some days calls were said that would return my call by the end of the day, which were not returned(twice). I wish repair would not have taken t More

by William.reed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Woodham
Aug 20, 2021 -

AutoNation Ford Panama City responded

Hi William, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

July 28, 2021

Dennis at the service desk was great. He texted me giving me status updates and set clear expectations. However whoever worked in it obviously didn’t test drive it after. My check engine light came in immedi More

by Alan mayeur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis was the only one I talked to. lol
Aug 17, 2021 -

AutoNation Ford Panama City responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at AutoNation Ford Panama City. We'd like the opportunity to discuss this with you. Please reach out to us at (850) 253-7000 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

July 28, 2021

Bought truck from salesperson Jeff Semmes. Would give him six stars if I could. He was nice, knowledgeable and professional. The same for the financial man Charlie. They are real asset to the dealership. More

by Clydedowd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Semmes, Charlie
Aug 16, 2021 -

AutoNation Ford Panama City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Panama City! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 27, 2021

Sales person was very friendly and helped me find the car that met my requirements. The financial person closed the deal and transferred registration and plates to my new car. More

by Arbee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosevelt Martin
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