AutoNation Ford Panama City

I had been searching for over a month for Ford Explorer Platinum. I wanted a specific exterior color as well as a certain interior color. I used the Ford website to help find one for me. It said it was Platinum. I wanted a specific exterior color as well as a certain interior color. I used the Ford website to help find one for me. It said it was in transit to Auto Nation Ford. Finally, at the beginning of July I called to ask about its delivery. Mike was the sales that answered my call. Since the website stated in transit I couldn’t give him a stock number. No problem. He would go ask. Came back with good news. It had arrived that afternoon. Waiting to be unpacked. Set up a time to test drive on 7/4/25! I could not believe they would be open. He assured me they would be. It was an 1 1/2 drive to the dealership. Sure enough they were there. Mike met me in the parking lot. We talked. He explained the car was being detailed and then we could go for a drive. Took the car out and loved it! We went back and did our negotiation. Mike did a great job! Next came Finance. These guys were great too. Mark finished my paperwork. I didn’t get to drive my new var home due to a paint touch up item. No problem, they gave me a loaner….a Ford Explorer!! For the next 13 days Mike kept in contact every couple days to update me. Again, I was completely blown away by their concern to keep me informed. I have owned many cats over the years and few dealers have been this helpful. Today, I went to return the loaner and drive my new car home. Both Mike and his manager met me. Both thanked me for being understanding. I explained keeping me informed was the difference in being okay or upset. Mike spent another hour going over all the buttons in the car and setting things up. I had the best experience with this dealership. Highly recommend them. If there service department is as good as the sales I will be completely satisfied and a lifetime Auto Nation Ford customer. Thanks Mike and team excellent customer care and customer!! More

Dealership was very friendly, communicative, and completed my service competed in the allotted amount of time. completed my service competed in the allotted amount of time. More

Very professional always communicating with customer. .A+ highly recommended. Technician with a lot of experience. .A+ highly recommended. Technician with a lot of experience. More

OUTSTANDING CUSTOMER SERVICE! !! They performed work quickly and completely. David kept me informed of the progress, great job. !! They performed work quickly and completely. David kept me informed of the progress, great job. More

Mike and Zach were great to work with. They answered all our questions and were very helpful. They answered all our questions and were very helpful. More

Lori was very good at doing her job she printing out a paper that said these services on my truck need to be look at and it gave the prices to pick from paper that said these services on my truck need to be look at and it gave the prices to pick from More

The service advisor was friendly professional and timely. I definitely will come back for service. I definitely will come back for service. More

Explorer was transferred from Margate AutoNation to Panama City AutoNation. Some items were missed, like 3rd row head rest didn’t fold, missing front row and cargo mats it was listed as having. And whe Panama City AutoNation. Some items were missed, like 3rd row head rest didn’t fold, missing front row and cargo mats it was listed as having. And when I brought the car home the felt damping piece under the car was folded back as a result of missing and broken clips. BUT- all of these items I was told by our sales person (who’s been great) will be taken care of when brought in for service/repair. Otherwise, it’s been a good experience. More

Wonder service, very attentive, Olivia was amazing and although she was very very pregnant, she went above and beyond! Recommend using her 11/10 although she was very very pregnant, she went above and beyond! Recommend using her 11/10 More

It was easy and checked in my appointment was on time no delays and people honest and did a good job delays and people honest and did a good job More