AutoNation Ford North Canton - Service Center

AutoNation in North Canton proving once again why they have my repeat business. A couple weeks ago (Labor Day Weekend), while leaving the movie theater, it was a bit chilly so went to put the heat on f have my repeat business. A couple weeks ago (Labor Day Weekend), while leaving the movie theater, it was a bit chilly so went to put the heat on for the first time, but the air wasn't getting warm. As I had just had the vehicle in for service a few days prior, I called and left a message with Mandy (Service Writer) my contact that kept me apprised of the prior service progress... mind you this was after 9pm on a Saturday so in my mind I'm thinking she'd get it Monday morning when she came in to work. I turned the heat off and kept driving. Shortly after getting on the freeway the coolant high temp warning light flashed predominantly across the dash screen. Pulled off the side of the road, steam and smoke already billowing. Getting the family out of the car and off the side of the road -- and after calling AAA -- I called Mandy and left her a second message. In less than a minute my phone rang, it was Mandy! Her work phone forwards to her personal phone after hours. Her first concerns were: are we ok and was everyone safe? After clarifying that AAA was going to take at least 1.5+ hours to get to us due to the holiday, Mandy got Nick (Service Director) involved. Nick called right away. Like Mandy – his first concerns were: are we ok and was everyone safe? He was already enroute to the dealership to get a car and come give it to us so we could leave, and he’d wait for the tow truck and ride back with them. Mind you we were in Strongsville, about an hour away from North Canton. Nick stayed in regular contact, checking up on us and updating us on his progress and ETA. During all this, I get a call from Marcus (General Sales Manager) and like Mandy and Nick – his first concerns were: are we ok and was everyone safe? Marcus was personally involved when I custom ordered the truck and called to check-in and reaffirm what they were doing. Sometime later the car pulls up and both Nick AND Marcus get out. After a short exchange of pleasantries, I sign for the car and we’re on our way while Nick and Marcus deal with the tow truck driver. This is the Director of Service and the GM of Sales now standing on the side of the road, in the rain, well past 10pm on a holiday weekend taking care of the customer. This is an example of why they are still my dealership even though I’ve moved an hour away, why I drive past countless other Ford dealerships on my way to North Canton, and this is an example of why I will continue to do so. More

Always have been greeted in a pleasant and professional manner. From sales to service I always have had my questions answered and I would leave satisfied 100%. I will be a repeat customer. Great job AutoN manner. From sales to service I always have had my questions answered and I would leave satisfied 100%. I will be a repeat customer. Great job AutoNation! More

Always pleasant. Clean waiting area. Appropriate wait time. Great service and reasonable prices. Highly recommend. time. Great service and reasonable prices. Highly recommend. More

Great atmosphere..quick service...great communication..always top notch...its always a pleasure getting service done here communication..always top notch...its always a pleasure getting service done here More

Had a great service person and on time with what I had done and was satisfied. done and was satisfied. More

Service was excellent ................Bill was very Service was excellent ................ Bill was very helpful from sign-in to the carwash. I.i.i.i.i.i.i.i.i.i.i.i Service was excellent ................ Bill was very helpful from sign-in to the carwash. I.i.i.i.i.i.i.i.i.i.i.i More

Service department was great. I wanted a copy of my maintenance plan. Let several messages with finance, no call back. Ever. Had to go to manager to get it. Shouldn't have to work that hard to get a maintenance plan. Let several messages with finance, no call back. Ever. Had to go to manager to get it. Shouldn't have to work that hard to get a copy of something. More

The employees were friendly. The place was very clean and very organized. Service was done in a timely manner. Overall a very good experience. Would definitely go back. very organized. Service was done in a timely manner. Overall a very good experience. Would definitely go back. More

Money spent was painful but necessary. Bill did a great job. Repairs seemed ok so far. Probably should take down “cashier” signs since there isn’t anybody at that desk. job. Repairs seemed ok so far. Probably should take down “cashier” signs since there isn’t anybody at that desk. More

I am very well pleased with Auto Nation. My last visit was within the time promised. I believe the person who handled my visit was Dave who was very polite, professional and knowledgeable. was within the time promised. I believe the person who handled my visit was Dave who was very polite, professional and knowledgeable. More