AutoNation Ford North Canton - Service Center

I dropped my Explorer off for several recalls and to be serviced at 8:00AM, I was told that it would be completed by 1:00PM, but it was not done until 5:00PM. I was forced to reach out to the service depar serviced at 8:00AM, I was told that it would be completed by 1:00PM, but it was not done until 5:00PM. I was forced to reach out to the service department at around 1:00PM to see what the delay was and was told that the Quick Lane was busy and it would be no more than another hour. I sent another test at 3:30PM for an update and after not receiving a response, I called and was told that it would be done by 4:00 and they would send the shuttle for me. The service advisor called my at around 4:00 to tell me the driver was on the way, but he then asked for my address again, leaving me to believe the driver had not left yet. The driver picked me up at 4:25 and I was able to then pick up my Explorer. I do not understand why it took so long to service, the excuse I received from the advisor was that the Quick Lane got really busy, but my Explore was in ahead of everyone else, but apparently they stopped working on it to handle the customers that came after. If the Quick Lane was not capable of handing the recall, why was it put there? I do not plan on returning to AutoNation Ford for service or to purchase a new Ford. More

No 2 below. Appointment changed to drop off. Caused a No 2 below. Appointment changed to drop off. Caused a hardship. Oil change elsewhere now. No 2 below. Appointment changed to drop off. Caused a hardship. Oil change elsewhere now. More

Great service for 40,000 mile checkup. Had me in and out in a timely fashion. in a timely fashion. More

The service writer David Drake was awsome, he kept me informed of the service progress and all the work was performed as stated and in the stated time line. The mechanics found and repaired issues that informed of the service progress and all the work was performed as stated and in the stated time line. The mechanics found and repaired issues that I wasn't even aware of, GREAT EXPERIENCE! More

Appointments are prompt, greeted immediately, very clean place, honors coupons and Ford points,professional and explain all before doing the work so no surprising fee. place, honors coupons and Ford points,professional and explain all before doing the work so no surprising fee. More

I’m rating the service person. The service person was horrible! No good Morning NO explanation of services. horrible! No good Morning NO explanation of services. More

Service Dept at a dealership is essential to me. Each and every service department experience at Auto Nation Ford North Canton exceeded my expations. and every service department experience at Auto Nation Ford North Canton exceeded my expations. More

Lots and lots of people milling around - not sure what or if anyone is doing anything productive - no wonder service prices are high - few "strange" people at service counter - too many recalls - called to r if anyone is doing anything productive - no wonder service prices are high - few "strange" people at service counter - too many recalls - called to return a second time, told item was fixed last time, made trip for nothing - Ford quality declining - Ford (corporate) customer service non existent. More

As usual all went accordingly. My car was fixed in under 5 hrs and I got shuttle service home and updated on car and rides. Everyone friendly and competent. Place is roomy and spotless. Car was washed and 5 hrs and I got shuttle service home and updated on car and rides. Everyone friendly and competent. Place is roomy and spotless. Car was washed and clean and disinfected. Ford history pics are great. More

The representative did a EXCELLENT JOB EXCELLENT SERVICE I would recommend anyone to Ford autonation I would recommend anyone to Ford autonation More