AutoNation Ford North Canton - Service Center

The staff was courteous and very helpful. They kept me informed during the process. I have always taken my vehicle to this dealership for service because they do an outstanding job. They kept me informed during the process. I have always taken my vehicle to this dealership for service because they do an outstanding job. More

AUTONATION has treated me very well. I left and later had an issue and David Drake went out of his way to help me solve the issue. I’ve never had a problem there that wasn’t taken care I left and later had an issue and David Drake went out of his way to help me solve the issue. I’ve never had a problem there that wasn’t taken care of. More

Very friendly the moment you walk through the door. I was kept informed my Amanda on the status of my car repairs I was kept informed my Amanda on the status of my car repairs More

We have taken our cars there for years and have been happy with the service.Dave Drake was great at listening to what needed done. Even washed the car afterwards! happy with the service.Dave Drake was great at listening to what needed done. Even washed the car afterwards! More

We had an accident in January. The dealer worked w our insurance company and provided a tow to the dealership. Our rep was in good communication w us throughout the process keeping us informed of the con insurance company and provided a tow to the dealership. Our rep was in good communication w us throughout the process keeping us informed of the condition of our vehicle and repairs. It was refreshing to work w Someone who values customer service. Shout out to Ted ! More

I am suppose to get free oil changes that Marcus ( manager in Canton Ohio promised me when I leased the new Truck 2019 ford f150 because of price I was offered 410.00 and then it was changed to 461.00 manager in Canton Ohio promised me when I leased the new Truck 2019 ford f150 because of price I was offered 410.00 and then it was changed to 461.00 now I was just going to keep my other lease truck because it was not due had a year to go and i was paying 365.00 2018 ford f 150 but he offered that to me they are saying no more oil changes and that was not the spoken deal, should of got a copy but I trusted him at his word next time i will get a copy,because he never notated it either. More

Do not trust them. Service Department has proven wrong diagnosis and over charges for work not needed. You also need to clean your car when you pick it up! diagnosis and over charges for work not needed. You also need to clean your car when you pick it up! More

Everyone is always super friendly and helpful! I’ve gone here for years . They never disappoint . here for years . They never disappoint . More

Call in for appt was terrible call taker knew nothing about what i was trying schedule about what i was trying schedule More

A 2 star review is actually an improvement from past reviews I've given to AutoNation Ford North Canton. I will state again, I have no issues with the actual service performed. My issues come from the reviews I've given to AutoNation Ford North Canton. I will state again, I have no issues with the actual service performed. My issues come from the advisors. On this visit, I can honestly say that communication with me regarding my vehicle was NOT a problem. My problem is that even though I scheduled my appointment several weeks ahead of time, detailing what needed to be done, and informing them that this service had previously been quoted by them, they didn't have the part to complete the repair. This was not a supply chain issue. He claimed that he could have the part tomorrow. Why should I go through the bother of writing out what service needed to be done when obviously the advisors never bother to read them until the day of the appointment? In addition to this, the quote to have the repair completed was over $150 more to have completed this visit than when it was originally quoted. No thanks! I will have someone else complete this repair. In addition to the lack of planning on their part, why do I need to ask for my vehicle to be washed? Wouldn't you think that a dealership that strives to be the very best in customer service would have already completed this task for me? This was an early bird drop off service. Even if they were backed up all day with car washes, I didn't pick my vehicle up until after 4:30 PM. It is February in Ohio. Cars need washed. I had to wait while my truck was washed, even though they had had it there all day. I hate to slam any company, but I have worked with many dealerships in the past and still work with others for my two other vehicles. AutoNation Ford is by far the worst to work with. Sadly, I recently moved even closer to this dealership and have very few other options for FORD service. So I guess I am stuck with their crummy service advisors. More