AutoNation Ford North Canton - Service Center

I made an appointment for 3 recall services and an oil change. I dropped my car off at 8 o’clock in the morning. At 4 pm I had the ONLY phone call from the dealership to let me know that only the oil cha change. I dropped my car off at 8 o’clock in the morning. At 4 pm I had the ONLY phone call from the dealership to let me know that only the oil change was done at that time and only one of my recall services would be completed by 6pm! They had my vehicle the whole day for an oil change and service on my roof racks! To me it looks as if they booked more appointments than their mechanics could handle. I don’t get many days off during the week, so I don’t know when I’ll get to service the other recalls. I won’t go back to AutoNation Ford. More

The customer service representative was nice and informative. He squeezed us in without an appointment informative. He squeezed us in without an appointment More

Our experience was good! However, we were hoping for a call when they were finished. We just showed up hoping it was done so we could get along with our day. However, we were hoping for a call when they were finished. We just showed up hoping it was done so we could get along with our day. More

Service was good but there was a mix up with the shuttle service so I ended up being late for work. service so I ended up being late for work. More

The whole experience was great except it took 1 hour and 40 minutes to complete a simple oil change versus being told an estimate of 45 minutes when checking in my truck. 40 minutes to complete a simple oil change versus being told an estimate of 45 minutes when checking in my truck. More

Went in for service appointment that I thought I had . .was told I didn't have appointment but they still took me ...service manager was very nice/ helpful. Had a very annoying rattle sound in back of new .was told I didn't have appointment but they still took me ...service manager was very nice/ helpful. Had a very annoying rattle sound in back of new vehicle he rode around with me for hour or so to find what it was ...found it fixed it and the sound is gone! More

The customer service I was given while having my vehicle repaired was top notch. The cost of the repair was very expensive, but it was expected although I thought running a $109 diagnostic test for windshie repaired was top notch. The cost of the repair was very expensive, but it was expected although I thought running a $109 diagnostic test for windshield wiper motors that quit working was unnecessary. I was able to determine that without needing the use of a diagnostic test. Anyhow, Lindsey, the service rep was very courteous and friendly. Communicated with me very well. Tom, the gentlemen that took me home and picked me up after the repair was finished was very friendly and cordial. So, outside the unnecessary $109 diagnostic expense, my experience was very pleasant. Your dealership is very organized and did their best to finish the work on my vehicle as quickly as possible. More

Very kind and helpful staff. An enjoyable experience!! My service was taken care of in a timely manner. An enjoyable experience!! My service was taken care of in a timely manner. More

Fast service on my oil change truck was nice and clean and tires rotated and pressure set and tires rotated and pressure set More

David seems to know his job well. Is very polite and personable. He called to keep me updated on what was going on w my car. I appreciated that. Is very polite and personable. He called to keep me updated on what was going on w my car. I appreciated that. More