AutoNation Ford North Canton - Service Center

Everything was fine; everything was pleasant enough; waiting area was pleasant enough. All was fine waiting area was pleasant enough. All was fine More

Had issues before with the service department. This last time will be my last even for simple warranty work. Dropped of my car Thursday and they replicated the noise on the lift but had to have a This last time will be my last even for simple warranty work. Dropped of my car Thursday and they replicated the noise on the lift but had to have a drivetrain specialist diagnose on Monday for warranty reasons supposedly. Call Wednesday and the service adviser told me they are still waiting to hear from Ford what might be wrong but its been left inside so dont worry. Mind you this is the car they said looks sharp on their floor and they wanted to buy it. The advisor told me he'd check with the service manager and call me Thursday (yesterday). As they were locating another gt with 10 speed to replicate the noise with. I never heard anything so called today and told them I at least need a diagnose or I'm going elsewhere as it doesn't take a week to diagnose or "find a car to replicate the noise on". They got very defensive saying they are waiting on Ford, and nobody can figure it out and they don't want to get into the rear end if its the transmission and vis-versa. I told them you replicated it on the lift you stethoscope it and know were the clunk is coming from. They said they didn't want to get into the rear end if its the transmission and I said you simply rtv it and refill it. I asked if the TSB has even been done and he said he has no idea, I asked what do the notes say and he said it doesn't work that way the service manager needs to call me Monday. The guy started getting crappy with me saying noises are the hardest to diagnose; mind you I told them exactly how it happens, showed them when I dropped it off, and they replicated it on the lift. I said I'm picking it up today and the service adviser said that's good because the service manager actually prefers me to just pick it up. Mind you I only called once to check in on it. I know relatives who've had just as bad experiences. I can caught at least 10 others in general who've also had issues. Just save yourself and go elsewhere. More

Got me in and out quick…. . didn’t give me any problems doing the repair under warranty . didn’t give me any problems doing the repair under warranty More

Dave did a great job. He was prepared for my arrival, updated me on the status of my vehicle. He was prepared for my arrival, updated me on the status of my vehicle. More

SHOUTOUT to Bill Talbot great to work with! Service is very helpful. Tech Jason Swartz very helpful. Service is very helpful. Tech Jason Swartz very helpful. More

I can’t say enough about the improvement of the service department!! Great communication and friendly service! When you don’t dread going in for your appointment, you found the right service department!! G department!! Great communication and friendly service! When you don’t dread going in for your appointment, you found the right service department!! Great job! More

THIS time everything went well and efficiently. Our past experiences were NOT good. This is our last purchase here. Our past experiences were NOT good. This is our last purchase here. More

I had an oil leak in my car. Dave Drake was right on it and he didn’t an exceptional job seeing the car was fixed correctly. Ready right on time. Kept me well informed. I highly Dave Drake was right on it and he didn’t an exceptional job seeing the car was fixed correctly. Ready right on time. Kept me well informed. I highly recommend Dave Drake at AutoNation in North Canton. More

Car went in for service and tire rotation , Bill said we should get a front end alignment , but because the tires are so bad he recomended waiting until we get tires. He never asked if he could quote us on should get a front end alignment , but because the tires are so bad he recomended waiting until we get tires. He never asked if he could quote us on new tires. So we went to National Tire and Battery to get new tires. Also when we were ready to leave , we waited 10 minutes for someone to move the car in front of us before we could leave. More

The people there are very nice and friendly and they will do a lot to help you a great place to have your car worked on Thank, you Ken D do a lot to help you a great place to have your car worked on Thank, you Ken D More