AutoNation Ford North Canton - Service Center

I recently had my vehicle at AutoNation Ford because of a recall. They were very professional and serviced my vehicle in a timely manner. I could not be anymore impressed! recall. They were very professional and serviced my vehicle in a timely manner. I could not be anymore impressed! More

Took way too long for the service performed on my vehicle. Broke part on the back of my truck vehicle. Broke part on the back of my truck More

Excellent service protocol in taking care of the customer and meeting them where they are. Had a lockout experience while in a loaner and they promptly handled the situation without any hesitation. Happy w and meeting them where they are. Had a lockout experience while in a loaner and they promptly handled the situation without any hesitation. Happy with the repairs done and investigated and fixed all items on the write up. More

The service to my Ford Escapr was excellent. The folks at the service counter were friendly and helpful. The folks at the service counter were friendly and helpful. More

Service seems to have declined at this dealership. Seems very disorganized with constant turnover of staff. I scheduled an appointment and was told the vehicle MAY not be able to be FIXED the same day Seems very disorganized with constant turnover of staff. I scheduled an appointment and was told the vehicle MAY not be able to be FIXED the same day. When I arrived, I was told they couldn't even do diagnostics for 4-5 days because of their backlog. Why would I leave my vehicle SIT at the service department this long. I opted to keep my vehicle and rescheduled my appointment. This was not the fault of the person coordinating my service (Mandy). The scheduler should not be scheduling appointments when service cannot be performed. This reflects poor management in this service department! 4 stars was generous!!! More

Took the truck in for service on transmission the messed up shift linkage and speedometer The service manager told me the were not even working in the area, after went I took the truck for the first time , up shift linkage and speedometer The service manager told me the were not even working in the area, after went I took the truck for the first time , I called them and told them about the problem, and I had to use truck for work and would bring back, magically found another problem and wanted 1600 and they would fix the other stuff for free crooks crooks crooks More

Easy to schedule services with convenient drop off and pick up. Always provides great service. pick up. Always provides great service. More

On time. All work completed in a timely manner. All employees were very helpful. Facility very clean and comfortable. All work completed in a timely manner. All employees were very helpful. Facility very clean and comfortable. More

Everything was great except no one had filled my wind shield wiper fluid and the light was even on. I had to ask them to after I got into it to take it shield wiper fluid and the light was even on. I had to ask them to after I got into it to take it More

I was sold a 2015 Ford Escape last year. The Interstate battery does not hold a charge after one year and is still under warranty but this dealer claimed that they only sell vehicles with Mo The Interstate battery does not hold a charge after one year and is still under warranty but this dealer claimed that they only sell vehicles with Motorcraft batteries and would not honor the warranty. I also purchased the extended warranty for 2 years/24k miles and at 24.5k miles the transmission gave out. The dealer would do nothing for the warranty And quoted me $8100 for a new transmission. Would not recommend. More