AutoNation Ford North Canton

Terrible Customer Service Worst dealership experience Ive had in a long time. Salesman dismissive, condescending and unhelpful. Told them to take me off their email list yet I Worst dealership experience Ive had in a long time. Salesman dismissive, condescending and unhelpful. Told them to take me off their email list yet I continue to get emails from them. Dishonest, misleading pricing policy makes it even worse. Would never buy a car at this dealership in the future. They have lost my business forever and also my respect with their dishonest tactics. More

Needed A Fix for my 2015 escape My molding on my Lift Gate came lose, I was instructed by another dealership to go to Auto nation they will know how to make the repair. I was walking My molding on my Lift Gate came lose, I was instructed by another dealership to go to Auto nation they will know how to make the repair. I was walking through the service dept. when I was asked by Brian if he could help me, I told him about the lift gate and he said pull your vehicle into the bay, he looked at it . then he left to get the parts to make the repair. It took him all of 10 minutes to make the repair. I looked at him and he said you are out of here, have a good day. I will be going back ! More

Don't sign their "credit app" it will destroy your credit I bought a new truck from AutoNation North Canton in May 2015. Beware, be very aware, of their credit app they want you to sign. It allows them to sen I bought a new truck from AutoNation North Canton in May 2015. Beware, be very aware, of their credit app they want you to sign. It allows them to send the purchase to as many banks as they want to, in order to in the words of Marcus a sales manager "find the best rate possible" They sent it to 11 banks, plus Ford Credit. One of those 11 banks pulled my credit twice for the same loan. I just applied for another loan with an unrelated bank only to find out Auto Nation's shady practices dropped my credit score over 100 points. Never again will I do business with any of these shady people. Buyer beware, and make it clear and known that you do not want your credit pulled by as many banks as they see fit to "get you a better interest rate" which actually translates into a higher dealer kickback from the bank they end up financing you with. The only saving grace of this dealership is the exceptional care that Tim Harter shows his customers during and after the sale, unfortunately he is only stuck dealing with the shady practices of the finance department. More

false advertising Advertised accessories on the vehicle that were not in existence on the vehicle also advertise it is clean when it had rust in inaccessible spots door Advertised accessories on the vehicle that were not in existence on the vehicle also advertise it is clean when it had rust in inaccessible spots doorpost in particular tried to hide behind disclaimers for pictures when it was clearly in the description of the vehicle not in the pictures of the vehicle and both of their advertising online and in the packet they sent us be very careful of this dealer promise to return a call never did More

Sale gone real bad. My experience with Auto Nation Ford was not a good one for many reasons. I understand that price mix up happens from time to time. However, it is My experience with Auto Nation Ford was not a good one for many reasons. I understand that price mix up happens from time to time. However, it is how the mix up was handled. In my opinion your team didn’t handle the situation in a professional manner. General Manager said they were going to work something out with us, but that didn’t happen. Your team didn’t reach the goal of high standards of customer service. More

Great to Work With Helpful staff, great prices and the true definition of Customer Service! They were willing to work with any circumstances we had and they beat all oth Helpful staff, great prices and the true definition of Customer Service! They were willing to work with any circumstances we had and they beat all other dealership prices that we found! More

Best dealership I have ever worked with! They have the best customer service anywhere! They did backflips for my family and they got me in my dream vehicle!I have never had such a positive ex They have the best customer service anywhere! They did backflips for my family and they got me in my dream vehicle!I have never had such a positive experience anywhere!!! Thabk you so much! I will tell everyone to come to this dealership! You are the best! More

when KIA let us down Automation stepped up to the plate! They will give 110% in everything they do! Great customer service and they will treat you like family! I can't to tell all of my stories of going to t They will give 110% in everything they do! Great customer service and they will treat you like family! I can't to tell all of my stories of going to the beach and all of my sports events in my new car! Go Tribe Go Cavs Go Browns and Go NASCAR!! More

Horrible Experience Horrible experience! Worked with the Internet Sales Manager. Once we finally agreed on a price he lied to us and told us the car was no longer availa Horrible experience! Worked with the Internet Sales Manager. Once we finally agreed on a price he lied to us and told us the car was no longer available, that the car was sold. (I know he lied because my husband and I went to the sister store where the car was located and took the car for a test drive). After we took the car for a test drive we emailed the Internet Sales Manager and the GM of AutoNation Ford North Canton store, telling them the car was still available. The only response received was from the lying Internet Sales Manager telling us that they had a different car available to purchase. Would not recommend that anyone buy from this location, if you choose to, DO NOT deal with the Internet Sales Manager. More

My overall experience was good. Took some time to complete paperwork but my salesman Chris was EXCELLENT. The dealership seemed a little disorganized the day I was there but I think they were short complete paperwork but my salesman Chris was EXCELLENT. The dealership seemed a little disorganized the day I was there but I think they were short some salesman that day. More