AutoNation Ford North Canton
North Canton, OH
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The customer service I was given while having my vehicle repaired was top notch. The cost of the repair was very expensive, but it was expected although I thought running a $109 diagnostic test for windshie repaired was top notch. The cost of the repair was very expensive, but it was expected although I thought running a $109 diagnostic test for windshield wiper motors that quit working was unnecessary. I was able to determine that without needing the use of a diagnostic test. Anyhow, Lindsey, the service rep was very courteous and friendly. Communicated with me very well. Tom, the gentlemen that took me home and picked me up after the repair was finished was very friendly and cordial. So, outside the unnecessary $109 diagnostic expense, my experience was very pleasant. Your dealership is very organized and did their best to finish the work on my vehicle as quickly as possible. More
We love Auto Nation. We have bought all of our cars there. The Salesmen there are very nice.They helped us through the whole process step by step. Thank you Auto Nation, W We have bought all of our cars there. The Salesmen there are very nice.They helped us through the whole process step by step. Thank you Auto Nation, We love our new Bronco!!! More
David seems to know his job well. Is very polite and personable. He called to keep me updated on what was going on w my car. I appreciated that. Is very polite and personable. He called to keep me updated on what was going on w my car. I appreciated that. More
Very much respected the professionalism our of salesperson AJ. Informative, friendly, made sure that we were taken care of. Mike (I believe) the manager was very personable. The finance portion - salesperson AJ. Informative, friendly, made sure that we were taken care of. Mike (I believe) the manager was very personable. The finance portion - well... Fully understanding the extended warranty, and that its probably pushed by management, and its largely profitable. (And in a lot of situations probably useful!) We were told the manufactory warranty starts on the day the car is manufactured, not the purchase date. I even asked for clarity citing an example of a new car sitting on a lot for a year, losing a year of the warranty. Jake didn't skip a beat, and said yes, even a new vehicle sitting on the lot for a year has lost a year of the manufactures warranty. ??? Not the end of the world, just didn't feel respected or appreciated being lied to in order to hard sell something for several thousand dollars that we were covered for anyway. More
The staff was courteous and very helpful. They kept me informed during the process. I have always taken my vehicle to this dealership for service because they do an outstanding job. They kept me informed during the process. I have always taken my vehicle to this dealership for service because they do an outstanding job. More
AUTONATION has treated me very well. I left and later had an issue and David Drake went out of his way to help me solve the issue. I’ve never had a problem there that wasn’t taken care I left and later had an issue and David Drake went out of his way to help me solve the issue. I’ve never had a problem there that wasn’t taken care of. More
We have taken our cars there for years and have been happy with the service.Dave Drake was great at listening to what needed done. Even washed the car afterwards! happy with the service.Dave Drake was great at listening to what needed done. Even washed the car afterwards! More