AutoNation Ford Miami - Service Center

A truck was brought in for warranty service. This is a conversion truck which sits on a ford chassis. The warranty work was related to the conversion. The truck was repaired. However, because the vendo conversion truck which sits on a ford chassis. The warranty work was related to the conversion. The truck was repaired. However, because the vendor that created the conversion was not an established vendor with this ford store and had a 30 day payment policy, the ford store threatened to hold the truck until they were paid by the warranty company. The total bill was less than $600.00. I find it amazing that customer service has gone out the window in today's world. We are a business that holds 19 ford vehicles locally and have been in the area for more than 25 years and despite all this are being treated like 3rd world citizens by this ford store. Whether I am a individual vehicle owner or a fleet owner don't they understand that people cannot be without their vehicles for a day let alone 30. Steer clear of this ford store .. they are all about the money not the customers.. More