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AutoNation Ford Miami - Service Center

Miami Gardens, FL

4.4
400 Reviews

400 Reviews of AutoNation Ford Miami - Service Center

Sort by
July 27, 2021

Orlando Martinez R has great customer service skills. I will recommend Orlando and your service department to all my friends. Till next service visit Orlando More

by garciaremodelingplus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Martinez R
Jun 03, 2022 -

garciaremodelingplus responded

Very good service! Orlando Martínez is very profesional and knowledgeable.

Jun 03, 2022 -

garciaremodelingplus responded

Great service

July 26, 2021

The Dealership Is Family Ordinates, Caring and Listening to your concern in regards to Vehicle. Communication Is Excellent along with Professionalism and Respectful of your time. More

by drewruss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Mesa, Raul Maranon
July 24, 2021

I think the dealership overall is okay. I think it depends on who you work with as to what your customer service experience will be, because sometimes it has been better than other times. So that woul More

by VP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I worked with Juan Mesa and I would give him 5 stars!
Jul 25, 2021 -

AutoNation Ford Miami responded

Hello, We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, AutoNation Ford Miami

July 24, 2021

EXCELLENT SERVICE. JUAN MESA IS SUPER HELPFUL AND WHEN ASKED ABOUT SOMETHING, MR. MESA GOES BEYOND. MY CAR WAS SERVICED ON TIME AND I WAS KEPT INFORMED. More

by JGROBERGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Mesa
Jul 25, 2021 -

AutoNation Ford Miami responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 22, 2021

The dealership personnel are attentive and the service was prompt. I was quite pleased with the efficiency of folks who worked on my very old vehicle. More

by Bill J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Maranon
Jul 25, 2021 -

AutoNation Ford Miami responded

Hi Bill! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

Feb 02, 2022 -

Bill J responded

Great thanks!

July 21, 2021

My appointment was at 7:30am, service advisor (Arnoldo) on point. My car was ready within 2 1/2 hours. Courteous & professional. Highly recommend dealer. More

by ma3167- Marilin Pardee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnoldo Delgado
Jul 22, 2021 -

AutoNation Ford Miami responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 13, 2021

I want to thank Tommy and usif for incredible patience and courtesy on assisting us for obtaining a vehicle that met our needs and beating other dealer prices and rates. This was a long journey. Thank you More

by jc1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy and usif
Apr 15, 2021 -

AutoNation Ford Miami responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tommy here at AutoNation Ford Miami! We look forward to your next visit! Take care!

January 07, 2021

To whom this may concern, my name is Orlando Gonzalez see old invoice of 943202. I have been trying to get a measly refund of $240 for a service that you already had charged me for and paid since November 2 More

by orlando.gonzalez
Customer Service
Recommend Dealer
No
Employees Worked With
Orlando Martinez
Jan 12, 2021 -

AutoNation Ford Miami responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Miami. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (305) 707-0141 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

November 17, 2013

My daughter, a 19 years old, went to the service department on Nov 16, 2013 because she noticed a noise when she went over speed bumps in her 2006 Ford Explorer. Since we had an extended warranty th More

by drabilio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Manager
February 27, 2013

A truck was brought in for warranty service. This is a conversion truck which sits on a ford chassis. The warranty work was related to the conversion. The truck was repaired. However, because the vendo More

by igarneff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerson Perez
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