AutoNation Ford Miami - Service Center

Service Manager efforts to help the customer and the advisor to say the status of my truck. Excellent. advisor to say the status of my truck. Excellent. More

Worst Customer experience. biggest liars and thief's had my truck here over 2 months for a warranty repair and they tried to say it was something else even went as far as cutt biggest liars and thief's had my truck here over 2 months for a warranty repair and they tried to say it was something else even went as far as cutting a line to make it look like it was something else not covered under the warranty, *TO TRY TO SQUEEZE $4,000 out of me.* the squeezing began after i complained to 2 top managers, so me complaining got me nowhere just a VINDICTIVE ATTITUDE to R4p3 me per management! I had to get my truck towed out of miami to lakeland to the original dealer that fixed it and had my truck back in 2 days !!! simple fix and even fixed the cut hose they cut for no charge !! Lakeland Ford is the BEST !!! BEWARE!!!! STEER CLEAR OF THESE LIARS AND THIEF'S !!! FRANDY WAS MY SERVICE ADVISER . There was a salesman named STAN that seemed to try to help me out as much as he could even stated he was TIRED of his own service department not getting things done KUDOS TO STAN UNTIL HE GOT TOLD TO STOP CONVEYING INFORMATION WITH ME.... OUT OF THE 4 PEOPLE I DEALT WITH AT THIS DEALERSHIP 2 OF THEM BEING TOP MANAGERS STAN WAS THE ONLY ONE THAT SEEMED very SINCERE. ..and a side note for all the scammed one star reviewers out there from this dealership, please take your time to thumbs up every single one star review to push them to the top and expose this fraudulent dealership. More

The service experience was good. My issue was fixed and the truck has been running fine since. My issue was fixed and the truck has been running fine since. More

Everyone is always very helpful both purchase and service. As a partially deaf senior citizen it’s nice to be treated with respect. service. As a partially deaf senior citizen it’s nice to be treated with respect. More

Great customer service, knowledgeable service. Excellent service I will always be a Ford customer. Thanx Excellent service I will always be a Ford customer. Thanx More

Muy buena experiencia en la visita realizada para el servicio a mi auto van transit servicio a mi auto van transit More

Excellent customer service backed my experienced and knowledgeable service advisors who ensure that your needs are fully addressed. knowledgeable service advisors who ensure that your needs are fully addressed. More

Original purchase experience was streamlined and I was treated as a valued Ford customer. Service has been great, too! treated as a valued Ford customer. Service has been great, too! More

Victor has been incredibly accommodating and very attentive when listening to my concerns. He has allowed me to trust more when it comes to taking care of my vehicle. All of the other Ford dealersh attentive when listening to my concerns. He has allowed me to trust more when it comes to taking care of my vehicle. All of the other Ford dealerships have not responded for months when it comes to asking about repair services or just a simple check-up to ensure the car is in good condition. Victor and his team, however, have set high standards when it comes to making sure the customer is feeling calm, comfortable, taken care of. They are very patient and very good with communication. I happily drive over 120 miles to get to this dealership vs. Trying to drive to a closer dealership that does not respond or return phone calls at all. Thank you guys for making every visit worthwhile and ensuring my car is in great condition everytime! More

The job was excellent, my car is in a great condition I am very pleased with your work am very pleased with your work More