AutoNation Ford Miami - Service Center

My name is Devin P. , I called earlier this week to set an appointment for the service department. My engine light came on just recently and I'm not too savvy on maintena , I called earlier this week to set an appointment for the service department. My engine light came on just recently and I'm not too savvy on maintenance on cars, so I wanted to make sure I send my car to the correct people. I took my car to get diagnosed from the local auto part store and it was concluded that I have a small leak (EVAP) and need to get fixed soon. I called Autonation Ford of Miami Lakes earlier this week and asked to speak with an advisor to confirm how much this service would cost being that I didn't have a maintenance package. I was told by Bianca that she sent service advisor Andy a message to call me, and that has not happened. I called back twice on that particular day (which totals 3 times I called in 1 day) and still no return. In hopes that someone would call back I event set an appointment for today Saturday 5/20/23 at 8:45A to assure that someone would call before my appointment time. No one has called. I called the next day and requested to speak with another advisor, still no call. Called again and asked for a manager, I spoke with Bianca on this occasion as well and she escalated the situation to a manager to call me back and still no call back not even from a manager. This is really disheartening because this would be my first-time having service with AutoNation ford and this is the type of service the company is displaying as my first encounter. I'm really disappointed because, I'm not a millionaire, I work a regular 9-5 just like everyone else and with the cost of living exceeding I don't have the extra funds to pay outrageous prices. I'm trying to do my due diligence and make sure I keep up my car because this is my first problem with car since I brought it back in 2021. I love my car and want to make sure I keep it up. I'm really upset about this. More

Service was not very good kept my car to long and no loaner was available I feel I should have been offered a loaner for the amount of time they had my car loaner was available I feel I should have been offered a loaner for the amount of time they had my car More

Super fast, easy and reliable thanks to the team and specialty to Juan mesa. Thanks specialty to Juan mesa. Thanks More

I’ve been going to this dealership for over 10 years because of Service Manager, Juan Mesa. He is honest and trustworthy. because of Service Manager, Juan Mesa. He is honest and trustworthy. More

Service is great and professional mechanics! By far, the only professional mechanics I know of. By far, the only professional mechanics I know of. More

Hugo is EXCELLENT WITH CUSTOMERS. He is caring and helps all customers. Hugo is kind and knows his job. He should get a raise! He is caring and helps all customers. Hugo is kind and knows his job. He should get a raise! More

Good costumer service and faster on my f250 2020 by ORLANDO MARTINEZ TENIA problemas en la direccion y me lo Arregla Ron super rapido y a un precio average ORLANDO MARTINEZ TENIA problemas en la direccion y me lo Arregla Ron super rapido y a un precio average More

On the visit that I was at the dealership, the employees were very attentive and kind, and their recommendations regarding my car were honest and very professional. Of which I plan to make a visit to sharpe were very attentive and kind, and their recommendations regarding my car were honest and very professional. Of which I plan to make a visit to sharpen my brake pads. More

I scheduled a warranty service for a national recall over a month ago. Fast forward to today, I get there for my appointment early, and yet still found myself waiting an additional 35 minutes passed my sched a month ago. Fast forward to today, I get there for my appointment early, and yet still found myself waiting an additional 35 minutes passed my scheduled appointment time all because the service writer that was assigned to me decided to stand outside the glass doors ogling over another customers truck with the other service writers. When I was finally acknowledged, because I decided to ask what the delay was, KNOWING the reason already, the service writer decides to walk in. Mind you I was there for a SAFETY RECALL on brake lines and airbags, and I even requested to have my tires balanced and rotated for an additional cost, the SW didn't even know why I was there. Again, I scheduled the appointment a month ago for the work that was supposed to be done. He was still "lost in the sauce". Fast forward to 3 hours later, and I get a phone call from said SW saying they can't remove my lug nuts because they are "swollen". Mind you I put them on by hand and according to spec. Yet they can't remove the nuts with the pneumatic tools?? So instead he tries selling me a set of lug nuts for $375. No, I refuse, next! Fast forward a little more, I get to rhe dealership and have to wait around AGAIN while said SW is again ogling over another customers truck, revving the engine just to hear the turbo charger sound from that customers truck like kids. All the while I'm waiting for my car to even be dropped from the lift. They finally bring me my vehicle for the SW just to tell me that the recall wasn't even serviced because there were no parts available for said recall. What?! A MONTH youve known about the work and couldn't even coordinate to have the necessary parts or even called me to give the heads up? So instead you have me waste time and gasoline(which is scarce currently in Miami) and couldn't even had the decency to tell me about the work not done unless I has asked about it. The SW then tells me I'd have to wait an additional 4 months for some simple brake hoses?? Seriously??! How is that possible? And you couldnt even remove lug nuts with your air powered pknematuv tools? But you can definitely try to sell me a new set of nuts and bolts right? Nope! I feel honestly, cheated and like my actual concerns were just brushed off like nothing. More

Steven, the associate was super helpful and explained all the work that needed to be done. He was approachable and funny. Wish 1 hadn’t waited quite so long. the work that needed to be done. He was approachable and funny. Wish 1 hadn’t waited quite so long. More