AutoNation Ford Miami

The worst Customer Service I had a leased Ford Escape 2017 from Autonation Ford Miami. The lease termination date is Jul/26. Last week I have trying to contact the dealer to kno I had a leased Ford Escape 2017 from Autonation Ford Miami. The lease termination date is Jul/26. Last week I have trying to contact the dealer to know what to do to return the car but nobody answer the phone and when answer, the receptionist transfers me to an extension where nobody answer. I have left message and nobody call me back. So I decided to go directly to the dealer to return the car on Saturday Jul/22. When I was at the dealer, they did not wanted to receive the car and ask me to go back during the week. I responded to the person who attend me that I was driving 20 miles from home and that I need to leave the car in that moment. He refused to receive the car and he told me that I should call beforehand. When I respond him that I was calling during the week and nobody answer, he shrugged his shoulders and told me that this was not his problem. So I decided to leave the car anyway and leave the keys (the two copies) over the counter where he was working. I left the sales room and went to the car to take pictures and wanted to take pictures of the interior, but the car was closed, so, I return to the sales room and ask him for the key to open the car and take the pictures and he said me that he haven seen any keys and the keys was not on the counter. In this moment I took my phone and record a video saying that I was returning the car and the person who I leave the keys to, try to hide behind the computer monitor for no appearing in the video. So I leave the car at the dealer on Saturday Jul/22 at 2:47pm (Time taken from the photos). My main concern is to know that they receive the car and start the return process. Today, 5 days after, I have not received any confirmation to know the status of the return process. More

I hate car dealerships but this one was a pleasure Vinnie was nice. I appreciate the soda. I usually do not like going to car dealerships. The hassle, the lying, the pressure. But thank you to sale Vinnie was nice. I appreciate the soda. I usually do not like going to car dealerships. The hassle, the lying, the pressure. But thank you to salesman Vinnie and manager David for making my experience a pleasure. All my kids enjoyed it also. Will recommend to my friends.. More

I will recomend my ford, everyone have diferent opinions the sale was great deal , smooth and professional and relax no hassle, the price was set and they keep the word, finances was great through ford the sale was great deal , smooth and professional and relax no hassle, the price was set and they keep the word, finances was great through ford More

service contract they need to have a manager write up the extended warranty contracts or have them supervised by an upper management but at least more then the service they need to have a manager write up the extended warranty contracts or have them supervised by an upper management but at least more then the service person typing it up. I had the horrible experience in my life I thought I would never have from a dealer. I went in for service and was told I can extend my dealer warranty when my current warranty was up and extend it to up to 36 more months or 75,000 miles which ever came first. so I said ok he had trouble writing it up and said sign here an empty contract and showed me in computer what I was told to be and extended warranty after my 36 month original warranty ended. so I got in the mail the contract and started paying 1800.. and changed for this. to my surprise I found out it expired along with my original warranty and was not what I was told instead sold me something else I never new existed. The management told me you signed it nothing to more to do . so I paid for nothing and now do not have what I originally wanted. to me I felt scammed and fraud , that a salesmen would sell something to me I didn't ask for. More

My daughter, a 19 years old, went to the service department on Nov 16, 2013 because she noticed a noise when she went over speed bumps in her 2006 Ford Explorer. Since we had an extended warranty th department on Nov 16, 2013 because she noticed a noise when she went over speed bumps in her 2006 Ford Explorer. Since we had an extended warranty that I bought at this dealer, I instructed her to get the car inspected. First, she was told that inspecting the car and diagnosed the problem it will cost her $125.00which se refused to pay because she knew that under the warranty the maximum you will pay for any repair is $100. Then they told her that it would take 1.5 hours to diagnose the problem (She saw a group of mechanics chatting in waiting area like they did not have any assignments).Then the service advisor said that they could not work in her car because it was Saturday and they could not contact the extended warranty department (although this is the dealer who sold me the warranty). The light of the tire pressure was on so my daughter was to put air in the tires. They brought the car back without doing anything, did not put air in the tires and did not inspect the truck just to make sure that there was a safety issue that could case a major problem. I called to complaint to the manager and he said that the light of the tire pressure was intermittent which indicate a problem with the system. I asked if he checked the tires with a tire pressure gauge and he said that the service advisor visually checked the car and did not see any problem with the tires! When my daughter got home I check the tire pressure light and it was solid red (the service manager just lie) and the front right tire has 20 PSI. In my 20 years of Ford ownership I had never had such a bad experience. This service department did not have regard for the safety of a young client that could have a serious problems but maybe because it was Saturday, it was too much an inconvenience. More

We purchased a 2013 Ford Edge on September 16, 2013 and while the Carlos Delgado, the salesman, began to give us a demonstration on the keyless entry system we noticed a very visible a dent on the driver s while the Carlos Delgado, the salesman, began to give us a demonstration on the keyless entry system we noticed a very visible a dent on the driver side window trim. WE had to point out this very apparent blemish and had to keep asking him how it would be repaired and making sure we were clear that we expected the issue to be correct by the dealer immediately - his response "no problem it only takes a minute to switch this out." We had to call Carlos to follow-up on this issue and 4 phone calls and 2 visits later (time/money/gas), we still have a dent - good news the part has been ordered and received by the service area. On Tuesday (10/08) we asked to speak to a manager and was directed to Lois Damas who promised to resolve matter and coordinate the fix and speak with Carlos and the Service Manager to resolve the matter immediately, we left office with his promise to call use directly with a plan/instructions - 2 days and no word yet! Amazingly it only took the cracked team a few seconds to suck the down payment out of our checking account. Also during the demonstration, Carlos was having problem with the SYCN of our cell phone. During our first return visit to the service area it was explained that there were updates that needed to be installed. Why this was not done BEFORE we drove away with the car is just poor management. The dealer should have the industry knowledge and common sense to update the on-board, if updates were release during the time the vehicle was delivered to them and purchased. My rule of thumb is the dealer is only as good as its first impression and service department. In this case, I do not believe that the service department/manager is aware of the history. In fact based on experience with him, we believe that if the issue had been handled correctly and communicated to him he would have ordered the part without requiring or 1st return visit and would have made sure the trim was replaced on return visit 2. This experience makes me very glad that I have a Cadillac and have experience excellent service from Williamson Cadillac in Miami every time. More

My wife and i was shopping for a new car early this year. We had our eye on the 2013 Ford Edge. Had horrible experience down here at Key West at the local Dealer so i did a little searching online and landed We had our eye on the 2013 Ford Edge. Had horrible experience down here at Key West at the local Dealer so i did a little searching online and landed on Autonation's website. Find 3 vehicles we liked so i gave them a call. I got connected to Dan The Excellent! Because that is the service he provided to us while we were there just 3 days later! Ended up driving home with our new Deep Impact Blue Edge! Him and the Folks at Autonation Miami are the best at what they do! We are customers for life! George & Krisztina More

A truck was brought in for warranty service. This is a conversion truck which sits on a ford chassis. The warranty work was related to the conversion. The truck was repaired. However, because the vendo conversion truck which sits on a ford chassis. The warranty work was related to the conversion. The truck was repaired. However, because the vendor that created the conversion was not an established vendor with this ford store and had a 30 day payment policy, the ford store threatened to hold the truck until they were paid by the warranty company. The total bill was less than $600.00. I find it amazing that customer service has gone out the window in today's world. We are a business that holds 19 ford vehicles locally and have been in the area for more than 25 years and despite all this are being treated like 3rd world citizens by this ford store. Whether I am a individual vehicle owner or a fleet owner don't they understand that people cannot be without their vehicles for a day let alone 30. Steer clear of this ford store .. they are all about the money not the customers.. More