AutoNation Ford Miami

EXCELLENT SERVICE. JUAN MESA IS SUPER HELPFUL AND WHEN ASKED ABOUT SOMETHING, MR. MESA GOES BEYOND. MY CAR WAS SERVICED ON TIME AND I WAS KEPT INFORMED. ASKED ABOUT SOMETHING, MR. MESA GOES BEYOND. MY CAR WAS SERVICED ON TIME AND I WAS KEPT INFORMED. More

I think the dealership overall is okay. I think it depends on who you work with as to what your customer service experience will be, because sometimes it has been better than other times. So that woul depends on who you work with as to what your customer service experience will be, because sometimes it has been better than other times. So that would just come down to the representative’s personal customer service skills. More

The dealership personnel are attentive and the service was prompt. I was quite pleased with the efficiency of folks who worked on my very old vehicle. was prompt. I was quite pleased with the efficiency of folks who worked on my very old vehicle. More

My appointment was at 7:30am, service advisor (Arnoldo) on point. My car was ready within 2 1/2 hours. Courteous & professional. Highly recommend dealer. on point. My car was ready within 2 1/2 hours. Courteous & professional. Highly recommend dealer. More

Although he told me he’s new to the Ford brand he was very knowledgeable and helpful in helping us find our son a new vehicle that suits him and our budget. Highly recommend working with this gentleman! very knowledgeable and helpful in helping us find our son a new vehicle that suits him and our budget. Highly recommend working with this gentleman! More

I want to thank Tommy and usif for incredible patience and courtesy on assisting us for obtaining a vehicle that met our needs and beating other dealer prices and rates. This was a long journey. Thank you and courtesy on assisting us for obtaining a vehicle that met our needs and beating other dealer prices and rates. This was a long journey. Thank you gentlemen More

To whom this may concern, my name is Orlando Gonzalez see old invoice of 943202. I have been trying to get a measly refund of $240 for a service that you already had charged me for and paid since November 2 old invoice of 943202. I have been trying to get a measly refund of $240 for a service that you already had charged me for and paid since November 2020. I cannot believe that a company of your statue would take this long to reimburse a client for a measly $240 back to their credit card. Your service advisor Orlando Martinez has been great in working with me, but unsuccessfully been able to have your management return my funds back, or so he said. If your management team can reach me for an explanation it would be nice. I am a loyal FORD customer that has purchased several FORDs in my life time, but this is small credit issue is ridiculous. More

They failed to disclose an accident that a Ford F150 Raptor I purchased from them was involved in. I found out, after purchasing this truck, that it was involved in a rear end accident and Autonation F Raptor I purchased from them was involved in. I found out, after purchasing this truck, that it was involved in a rear end accident and Autonation Ford Miami lied to me about it. When I purchased the truck in August of 2020, I asked if there were any accidents or damage and asked to see a CARFAX report. They promised that the car was perfect and sent me a clean CARFAX report. I ran another CARFAX report in October of 2020, after I purchased it, and now it shows that on July 27, 2020, the truck was involved in a rear end collision and was put up for sale about 2 weeks later. I sent an email questioning why the accident wasn't disclosed to me and I still have not received a response from the used car manager Julio Roman or my salesperson, Gio Bustillo. They were very responsive before the sale but now, after the sale, I get no response. The truck was always serviced at Autonation Ford Miami and it should have been inspected when the prior owner traded it in so they can't say they didn't know about the accident. I just checked the rear of the truck and saw a yellow CAPA sticker on the inside of the rear bumper so that shows the bumper was replaced with an aftermarket bumper. Any trained automotive technician should have seen this. Also, part of a trade in would be the disclosure of any accident history so either AutoNation Ford Miami knew about the accident and covered it up or they didn't properly inspect the truck and missed the proof of accident. Either way, they failed to either disclose or properly check. Please be careful and thoroughly inspect any vehicle you buy from Autonation Ford Miami and don't trust them. I bought the truck and had it shipped to New York so I went with the word of Autonation Ford Miami that there were no problems. I trusted the staff at Autonation Ford Miami and was screwed since I overpaid for a truck that is now permanently devalued due to an accident report that they failed to disclose to me. Their lack of disclosure about the accident will cause me problems reselling in the future. I am very disappointed in my experience with Autonation Ford Miami. I am a lifelong Ford enthusiast, I currently own three Ford vehicles (a 2014 Shelby GT500, a 2004 Ford Mustang Mystichrome Cobra and the 2014 Ford F150 Raptor) and I'm also a Honorably Discharged Disabled Military Veteran who trusted AutoNation Ford Miami and was screwed over because of it. UPDATE (11/2/2020 at 11AM): As requested by the dealership, I called the GM at AutoNation Miami just now and spoke to someone who told me that AutoNation Miami will not do anything, not even offer an apology for my poor experience. The GM spent most of the time, trying to convince me that I should just accept the vehicle as is, there is nothing they're willing to do, and that they inspect all their vehicles with a 125 point, or more inspection. When I asked how could they miss a large CAPA sticker inside the bumper, which shows that the bumper was replaced with an aftermarket piece, he said that doesn't mean anything. I asked if it wasn't that important, then why didn't the salesperson disclose it? How could they not see it if they inspected the vehicle as well as they claim to? If I were to try to trade in a vehicle, they would not have such a cavalier attitude about an accident report. They even went as far as to try and tell me that if I ordered a part for a car with my VIN, through the dealership, it would show up on the carfax report. I challenged that statement and asked for proof because I've ordered parts for all my Ford through the dealerships over the years with VIN numbers and never had anything come up on carfax. The dealership spent most of the conversation trying to just gaslight and force me to accept that they're unwilling to do anything to change my experience, not even offer an apology. Again, buyer beware. I'm a lifelong Ford buyer, from my first Mustang when I was 17 to this Raptor, my Cobra and Shelby at 45 years old and I'm extremely disappointed at my treatment from AutoNation Ford Miami More

To: Mike Jackson , CEO Nicky, Customer RelationsCc To: Mike Jackson , CEO Nicky, Customer Relations Cc Hector Abeilairas GM Mathew Drew’s CFS Mgr Armando Ibanez, GM Please be advised that Aut To: Mike Jackson , CEO Nicky, Customer Relations Cc Hector Abeilairas GM Mathew Drew’s CFS Mgr Armando Ibanez, GM Please be advised that Auto Nation Ford Personnel was most helpful on 6-23-20 in honoring the agreement for my the purchase of our Ford Explorer 2020. Mr. Hector Abeilaras, General Mgr assisted us in the completion of the contract as well as Mr. Mathew Drew, CFS manager in all that was pertinent to us. Mr. Armando Ibáñez , another GM was also caring and took the time to offer his support as well . Thank you Auto Nation Ford & Nicky, at Customer Relations for providing exemplary customer support and follow up in order for us to enjoy this vehicle fully . Norma Sánchez-Zick & Santina Sanchez More