AutoNation Ford Miami

MY SERVICE AGENT JUAN MASA AS ALWAYS GIVES ME GREAT SERVICE. I GIVE HIM THE 5 STAR RATING.***** I ALWAYS MAKE MY APPOINTMENT WITH JAUN.HE HAS BEEN SERVING ME FOR AT LEAST 15 YEARS. SERVICE. I GIVE HIM THE 5 STAR RATING.***** I ALWAYS MAKE MY APPOINTMENT WITH JAUN.HE HAS BEEN SERVING ME FOR AT LEAST 15 YEARS. More

The best person, the best deal, the best service, I mean Mr. Juan to this Mr. God sell him. Nothing to do with the one who sold me the Van, Jovany, that is a worthy swindler. Mr. Juan to this Mr. God sell him. Nothing to do with the one who sold me the Van, Jovany, that is a worthy swindler. More

Arnaldo is a great service rep. Always accommodating and takes the time to explain options and give feedback. Pricing is fair and they fit me in on a busy day. takes the time to explain options and give feedback. Pricing is fair and they fit me in on a busy day. More

I was treated in a timely manner. Mr. Paniagua kept me informed as to what the car needed done. He was very respectful. When I went to pick up the vehicle he informed me of everything that was done to the informed as to what the car needed done. He was very respectful. When I went to pick up the vehicle he informed me of everything that was done to the car. More

I came in with an emergency situation and they were book for two weeks but when I explain the situation to them they took me in right away it’s Expensive but service is fast for two weeks but when I explain the situation to them they took me in right away it’s Expensive but service is fast More

Orlando the service advisor and Ramon the mechanic were the best great great knowledge and customer service. the general number to the dealership needs to be serviced, no one ever answer the best great great knowledge and customer service. the general number to the dealership needs to be serviced, no one ever answer More

Amazing service personnel, very fast to service vehicle and pro-actively engaged with customer every step of the way, really happy to deal with MR. Orlando Martinez Rivas. and pro-actively engaged with customer every step of the way, really happy to deal with MR. Orlando Martinez Rivas. More

I was very pleased with the service provided by the department. Juan Masa will be missed when he retire. The manager inside the dealership was very helpful assisting me with question on ex maintenances department. Juan Masa will be missed when he retire. The manager inside the dealership was very helpful assisting me with question on ex maintenances plan. More

Salesman was misleading. He sent me pictures all around damage. Drove an hour to see vehicle. Pointed out damage. He told me " Dealership would not sale a vehicle in that condition ". Made an appointment t damage. Drove an hour to see vehicle. Pointed out damage. He told me " Dealership would not sale a vehicle in that condition ". Made an appointment to go back 3 days later. He call me 3 days later" said the vehicle not ready. He called me the next day" vehicle will be ready late that evening. I made an appointment for next morning. Both phone calls. I ask about damage. I emailed him that evening and ask about vehicle and damage. He emailed me back " you just have to see it when you get here". I emailed him back told him i was not coming back down there. Because he can't answer a simple question. He emailed me back. No the dealership will not fix the damage. But am I still interested. I told him no. That was the internet manger ROBERT More

Excellent customer service from Xavier. He went above and beyond to advise me when my 2021 Bronco Sport Outer Banks was on its way. Surprised me with an early arrival and made it a smooth transaction to purc beyond to advise me when my 2021 Bronco Sport Outer Banks was on its way. Surprised me with an early arrival and made it a smooth transaction to purchase!! More