AutoNation Ford Miami

Courtesy, friendly and service in time the appointment schedule and the assistant service manager Juan Mesa explain in detail all the paperwork and procedures Thanks schedule and the assistant service manager Juan Mesa explain in detail all the paperwork and procedures Thanks More

Great smooth process. Everything was upfront and transparent. There were no surprises when I arrived at the dealer. What was promised is what was delivered. Great job to Everything was upfront and transparent. There were no surprises when I arrived at the dealer. What was promised is what was delivered. Great job to all the management and staff at this dealer. I will highly recommend this location to everyone! More

The customer service by Hugo in the Service Department was outstanding. He is a true professional. was outstanding. He is a true professional. More

La comunicacion fue buena, tuve que dejar el carro hasta el proximo dia, cuando me dieron el diagnostico resulto ser que no lo cubria la garantia y me fui con el carro como mismo entre, pero un dia despues. el proximo dia, cuando me dieron el diagnostico resulto ser que no lo cubria la garantia y me fui con el carro como mismo entre, pero un dia despues. gracias More

Orlando Martinez from the service department went above and beyond to make my visit there great. He is very professional and knows the importance of customer service and communicating with his customers an and beyond to make my visit there great. He is very professional and knows the importance of customer service and communicating with his customers and keeping them up to date with the status of their vehicles. Even though my recall was not done due to parts he insured me that it would get done and would call me and when to bring my vehicle back for the recall. I would recommend him to anyone needing to visit the service department. Extremely grateful for his help, Thank you Orlando keep up the amazing work you do. Guillermo More

Orlando Martinez from the service department went above and beyond to make sure my recall was done in a timely manner. He’s very professional and knows the business very well. I would recommend him and the and beyond to make sure my recall was done in a timely manner. He’s very professional and knows the business very well. I would recommend him and the dealer in a heart beat. Extremely grateful for his help, Thanks Orlando keep up the amazing work. Alex A. More

Service writer is outstanding. Very informative. And explained everything to me lesson to what I needed Very informative. And explained everything to me lesson to what I needed More

Greatttt service no complain every thing was ok , i recoment go there for the best recoment go there for the best More

Very disappointing experience! Auto Nation Ford has totally failed to fulfill its obligation to stand behind their vehicle which is under warranty. I bought a new F 150 She Auto Nation Ford has totally failed to fulfill its obligation to stand behind their vehicle which is under warranty. I bought a new F 150 Shelby Raptor with built-in light bars. One light bar has failed, and the dealership along with its manager are giving me the runaround, and lip service. It is all well documented, and and the dealership is simply ignoring the matter. Terrible customer service, and not what one should expect from Ford. I've been a Ford customer for the past twenty some years, and will undoubtedly reconsider my loyalty to this brand. More

Juan Mesa provided me with excellent service, great job If you need service at Autonation Ford ask for Juan, he will help you Unfortunately one of the repair items, a new rubber seal for the windshie job If you need service at Autonation Ford ask for Juan, he will help you Unfortunately one of the repair items, a new rubber seal for the windshield was almost $1000 !!! so I could not afford to do that. I suppose Ford is trying to make up for lost sales by charging high repair prices. For this reason I could only give price 4 stars More