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AutoNation Ford Memphis - Service Center

Memphis, TN

4.4
337 Reviews

337 Reviews of AutoNation Ford Memphis - Service Center

Sort by
March 08, 2023

I give a 1 star only because I cannot leave a 0 star review. The service writer never communicated anything with me unless I called her to find out a status. They had my vehicle for over 6 months. I More

by N. Roberts
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
Report | Print
Mar 12, 2023 -

AutoNation Ford Memphis responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Memphis. We would like the opportunity to address your concerns. Please reach out to us directly at (901) 209-1259 when you have a chance. Thank you, and we look forward to hearing from you.

Mar 13, 2023 -

N. Roberts responded

No thanks. I have already talked to the service manager on multiple occasions and he wasn't much help either. That was the main reason I called Ford directly!

March 07, 2023

Good communication, quick, kept in contact the whole time. Good work. Would use again and recommend More

by claytonwscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Mar 10, 2023 -

AutoNation Ford Memphis responded

Hi, Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Memphis and we hope to be of service again in the future.

February 24, 2023

I have had to bring my car back several times for the same maintenance issue. I make an appointment, take off work only to be told the technician hasn’t made it to work and I needed to leave my car for 2 More

by Bad Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service tech
Report | Print
Feb 27, 2023 -

AutoNation Ford Memphis responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Memphis. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (901) 209-1259 -- we hope to hear from you soon.

February 18, 2023

Great where knowledgeable and kept you up to date about what was going on with your car and if anything was wrong when it was there and they let you know and offered to fix it while there. More

by mrsvtbb25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Feb 22, 2023 -

AutoNation Ford Memphis responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 31, 2023

I was given first class service and will return again very soon as possible. Mr. Epps More

by Mr. Epps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tall lady with glasses
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Feb 03, 2023 -

AutoNation Ford Memphis responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

January 27, 2023

These folks made me feel well taken care of on my first visit. I'll definitely be back! More

by tammylowery31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor, Ashley
Report | Print
Jan 30, 2023 -

AutoNation Ford Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Memphis. If you ever need help, just give us a call. Happy motoring!

January 17, 2023

Prompt / courteous / accurate/ kind/ good donuts and coffee / everyone totally professional on all dealership levels !! More

by Peggy Dillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jan 20, 2023 -

AutoNation Ford Memphis responded

Hi Peggy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 11, 2023

Can’t get ahold of no one now parts on back order unacceptable but bullchit More

by Mzxnavy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal, Ashley, and female sale manager
Report | Print
Jan 18, 2023 -

AutoNation Ford Memphis responded

Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1259 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

January 02, 2023

They always make sure that I am satisfied with the services before I leave the shop.. More

by Tarasmith1273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jan 05, 2023 -

AutoNation Ford Memphis responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 23, 2022

Friendly staff. I Enjoy Saturday appointments. They are convenient and expedient. The Gird Pass rewards are great as well! More

by cheriece40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John or Josh
Report | Print
Dec 26, 2022 -

AutoNation Ford Memphis responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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