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AutoNation Ford Memphis - Service Center

Memphis, TN

4.4
337 Reviews
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337 Reviews of AutoNation Ford Memphis - Service Center

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January 16, 2022

Worst experience I have ever had at a Ford dealership or any repair shop. Kept vehicle 2 days without any correspondence. Very difficult to contact to find out what was the problem. Lied to end up having my More

by Sully
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andrew and his supervisor
Jan 18, 2022 -

AutoNation Ford Memphis responded

Hi Sully, we appreciate you taking the time to respond. The staff at AutoNation Ford Memphis take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1259 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

More
January 13, 2022

They listened to my concerns and fixed 1 out of the two problems I was having. The unresolved problem I most likely will need to leave the car for a few days to resolve this ongoing problem. More

by shawndavis778
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Never saw Sydney. The representative who took car of me was Andrew and he was outstanding in customer service.
Jan 16, 2022 -

AutoNation Ford Memphis responded

Hello, we appreciate you taking the time to leave us this feedback. If you need more help, our team is available to talk -- safe travels!

January 11, 2022

Oil change and tire rotation service was excellent- in and out in a very timely fashion, pleasant serve representative an comfortable waiting area. More

by Watson2187
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Jan 16, 2022 -

AutoNation Ford Memphis responded

Hi. We are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

January 09, 2022

Andrew Howell The service tech was very nice and kept me notified of the service progress. All work was done to my satisfaction. Thank you! More

by jcwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Howell
Jan 16, 2022 -

AutoNation Ford Memphis responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Memphis. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

January 09, 2022

The service department was great and super helpful! My car was in an out in an hour! More

by kales0611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Jan 16, 2022 -

AutoNation Ford Memphis responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

January 05, 2022

They have the worst service ever at this location on Mt. Moriah. They kept my truck nearly 2 months and the Mgr. John Stroud told me he had no idea how much longer he would have to keep it before he could g More

by Dave
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ashley Jones, John Stroud
Jan 16, 2022 -

AutoNation Ford Memphis responded

Hi Dave, we are deeply disappointed by your experience at AutoNation Ford Memphis. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (901) 209-1259 to discuss what we can do to help.

January 02, 2022

The workers are great with the maintenance on my vehicle. They are friendly an will let me know what was done on my vehicle or if anything is needed. More

by sherlbro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie
Jan 16, 2022 -

AutoNation Ford Memphis responded

Hi, thanks for your praise and kind comments about our team. If you ever need help, just give us a call. Happy motoring!

December 30, 2021

My advisor was attentive and got my car in and out much faster than I expected. The technicians also did a good job of keeping my vehicle clean More

by dillongarcia003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the advisors name but he was great, Sydney Thorp
December 30, 2021

The Service Department is great and easy to deal with. Ashley my service advisor very professional and gave me estimate before working on my truck. More

by FordF150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Jones
December 28, 2021

Service staff is excellent! Service manager is on his game. Overall great experience! Highly recommend More

by johnbruce214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stroud
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