AutoNation Ford Memphis - Service Center

I honestly hate dealerships and my experience I recently had with a recall service just adds to my hatred of dealing with the the dealership for service. I get it was a recall service so we have to wait lon had with a recall service just adds to my hatred of dealing with the the dealership for service. I get it was a recall service so we have to wait longer than expected for customers with paid services but the lack of communication period from the advisor Garvin was non existent. We dropped the car off Monday was told Monday at 5PM the parts were not in stock and the car would be ready Wednesday. Wednesday comes and no call all day, I called the dealer twice which uses a call center to assist and did not assist me at all. Wednesday evening I had been on the phone over an hour to try to get an actual dealership employee on the phone to see about the car and finally I get put on hold for another 10 mins by the actual service advisor to tell me now the car would not be ready until Thursday and which I had to call him to get that info. Thursday comes and I was expecting the car back and we went to go pick up that evening right before they closed and you guessed it the car still wasn’t ready. Then we were promised the car would be ready by Friday at 9AM. The next morning I receive a call that the car was going to be ready by 10:30. Again this is the worst xxxxxxxx I have ever dealt with and I am a service advisor for a repair shop. And of course they try to make up for by giving you a free oil Change, which really doesn’t suffice the situation but whatever. Dealerships altogether need to learn how to offer better customer service beyond selling cars. More

Worst experience I have ever had at a Ford dealership or any repair shop. Kept vehicle 2 days without any correspondence. Very difficult to contact to find out what was the problem. Lied to end up having my any repair shop. Kept vehicle 2 days without any correspondence. Very difficult to contact to find out what was the problem. Lied to end up having my vehicle towed back to my house. I will never go back again. More

They listened to my concerns and fixed 1 out of the two problems I was having. The unresolved problem I most likely will need to leave the car for a few days to resolve this ongoing problem. problems I was having. The unresolved problem I most likely will need to leave the car for a few days to resolve this ongoing problem. More

Oil change and tire rotation service was excellent- in and out in a very timely fashion, pleasant serve representative an comfortable waiting area. and out in a very timely fashion, pleasant serve representative an comfortable waiting area. More

Andrew Howell The service tech was very nice and kept me notified of the service progress. All work was done to my satisfaction. Thank you! notified of the service progress. All work was done to my satisfaction. Thank you! More

The service department was great and super helpful! My car was in an out in an hour! car was in an out in an hour! More

They have the worst service ever at this location on Mt. Moriah. They kept my truck nearly 2 months and the Mgr. John Stroud told me he had no idea how much longer he would have to keep it before he could g Moriah. They kept my truck nearly 2 months and the Mgr. John Stroud told me he had no idea how much longer he would have to keep it before he could get it on a rack. After he told me he couldn't give me an approx date to start on my truck I told him ( John Stroud) to just return it to me More

The workers are great with the maintenance on my vehicle. They are friendly an will let me know what was done on my vehicle or if anything is needed. They are friendly an will let me know what was done on my vehicle or if anything is needed. More