AutoNation Ford Memphis - Service Center

Poor customer service and service maintenance. Took vehicle to service regarding a check engine light told sensor needed to be replaced. A couple days after picking up vehicle the engine light is Took vehicle to service regarding a check engine light told sensor needed to be replaced. A couple days after picking up vehicle the engine light is back on. Nothing was service. More

Nice people's in customer service greet customers with a smile when calling need to say Yes the name are the person they are calling for instead saying your car is ready. smile when calling need to say Yes the name are the person they are calling for instead saying your car is ready. More

I don’t think the Guy in the service department was professional. I think it was rude to answer the phone saying hold on. Then to have me on hold and never come back to the phone. Then I call back you professional. I think it was rude to answer the phone saying hold on. Then to have me on hold and never come back to the phone. Then I call back you you put me on hold again. More

Took my Escape in for warranty service. I have a full vista roof & headliner didn't work. They kept the car for two weeks but the ice storm held up the delivery of the part. When they got the part in vista roof & headliner didn't work. They kept the car for two weeks but the ice storm held up the delivery of the part. When they got the part in it was done in a timely manner. It worksfine. More

Customer Service and Repair Service are Excellent! The Service Manager made sure that everything was taken care of and returned my vehicle to me personally. Service Manager made sure that everything was taken care of and returned my vehicle to me personally. More

Friendly and courteous customer service with a knowledgeable staff. The shop and building could use a remodel- seems like I was stuck in the 1980 era. Keep the people and revamp the whole entire f knowledgeable staff. The shop and building could use a remodel- seems like I was stuck in the 1980 era. Keep the people and revamp the whole entire facility. More

Autonation Ford on Mt Moriah was great! Their service department got my 2020 Ranger in and out in no time. Andrew at the service department was very kind and helpful and everyone was all around awesome! department got my 2020 Ranger in and out in no time. Andrew at the service department was very kind and helpful and everyone was all around awesome! Grateful to have such a good dealership close by! More

I think my representatives name was Ashley. She’s about 6’2” but an awesome service person. Very knowledgeable and courteous. This location on Mt. Moriah was quite a distance from me but was well worth goi 6’2” but an awesome service person. Very knowledgeable and courteous. This location on Mt. Moriah was quite a distance from me but was well worth going the distant. I was 100% satisfied with cost and quality of work Ford AutoNation performed on my vehicle. More

Nice location,easy in and out.Reps are nice and Nice location,easy in and out. Reps are nice and courteous,listens to you and the reason(s) for your visit. Tell you on the front end information pe Nice location,easy in and out. Reps are nice and courteous,listens to you and the reason(s) for your visit. Tell you on the front end information pertinent to you at the time of your visit Establishment is always CLEAN. More

Excellent Service! Andrew Howell and John Stroud were excellent. My appointment was on time, completed in a timley manner. It is a pleasure in this day and time that this service department to find fre excellent. My appointment was on time, completed in a timley manner. It is a pleasure in this day and time that this service department to find frendly competent folks who actually care about their job and their customers. Autonation Memph get 5 stars i recomend them to every Ford owners in Memphis. Thank You More