AutoNation Ford Memphis - Service Center

The staff was polite and the services was great. I was in and out in less than an hour. I was in and out in less than an hour. More

Ashley in service was phenomenal. Immediately she made me aware that it would be a 2 1/2 hour wait for an oil change. At that point he gave me an option to leave and come back. My veh Immediately she made me aware that it would be a 2 1/2 hour wait for an oil change. At that point he gave me an option to leave and come back. My vehicle is ready in less than two hours. More

Professional, kind great service. It was great to see Abdul who sold me my car. It was great to see Abdul who sold me my car. More

I arrived at this dealership around 7:30am for an Oil Change and Tire problems. I was offered a shuttle to anywhere I needed to go but I chose to wait. I was seated in a Very Comfortable room with a TV, Change and Tire problems. I was offered a shuttle to anywhere I needed to go but I chose to wait. I was seated in a Very Comfortable room with a TV, WIFI, Donuts and Coffee. I thought I would be there until Lunchtime because there were quite a few people ahead of me. Around 10:00 am I received a text telling me to come and see Ashley because my Vehicle was Ready. This was GREAT SERVICE. More

I have been a customer for many years, and they have always been responsive to any auto needs and very pleasant to deal with. Thank you! always been responsive to any auto needs and very pleasant to deal with. Thank you! More

I arrived about twenty minutes before 1:00 PM for an oil change in my 2017 Ford Transit Connect Van. I was promptly greeted by a service adviser. The oil change was completed in less than two hours. Thanks. change in my 2017 Ford Transit Connect Van. I was promptly greeted by a service adviser. The oil change was completed in less than two hours. Thanks. More

They are courteous but it’s hard to get an appointment for diagnostic testing and repairs. And the work takes a long time. Again the people are nice and the oil change service is good but Ford has to do for diagnostic testing and repairs. And the work takes a long time. Again the people are nice and the oil change service is good but Ford has to do better for repairs to compete with other car makers! More

It’s where we buy all our cars and I’ve been sending friends there for 23yrs friends there for 23yrs More

Dropped my P/U off 9-21-22- 12p. Promised to be ready the next day.I called the eve 9-22-22 and was not able to talk with Andrew after talking to several call center people. ICalled Promised to be ready the next day.I called the eve 9-22-22 and was not able to talk with Andrew after talking to several call center people. ICalled the next day.Same thing.Not available.After several days of trying to find out what up with my P/U,never talking by phone to Andrew.I was advised on 9-26-22 by the operator-my P/U would be ready for P/U on 9-27-22.Arrived around 3p on the 27th,met by Andrew who delivered my P/U to me.I was charged $944.25 for a control switch.No explanation on not being available for me nor why it took so long to get my P/U ready.You kept my P/U over 6 days for what.The P/U looked as if it had been in a dust storm.The car wash was my next stop.My P/U was running bad.I called back and was told to bring the P/U in.I decided not to do so because of my previous experience.I bought this P/U here in feb 2010 and loved every minute of it.I never received a vehicle health check. The hood wasn't checked at all.I was a quart and a half low on oil.The water level was bone dry.I don't like to complain.Thats why I hadn't responded before now.I just had to let you know how I was treated.Finally I was going to buy myself a new P/U and my wife a new car for Christmas.Not now.I had heard complaints from other people about this service but I never thought it would happen to me.I probably would have blown my motor had not the check oil light come on.Your emails do state that you do free vehicle checkups.Mine wouldn't have been free however because I spent $944.25 .I do not appreciate you keeping my P/U over 6 days with no explanation nor communication.Bad Biz. More

Great service, nice, friendly, and knowledge employees. Service department got me in and out without a long wait which is much appreciated. I will definitely be back. Service department got me in and out without a long wait which is much appreciated. I will definitely be back. More