AutoNation Ford Margate - Service Center

Tried to go to another Ford dealer ship twice thought the first time was just a unlucky break so i gave them another chance, what a mistake! AutoNation Ford has always been my home, ease and convenience in t first time was just a unlucky break so i gave them another chance, what a mistake! AutoNation Ford has always been my home, ease and convenience in todays hectic world is nice to find. My old service planer is no longer there but Jim Cady was just as good as him and nice to deal with. More

Very happy with your efforts to please your customers. Your representative Jim Cady is especially thoughtful an kind. Your representative Jim Cady is especially thoughtful an kind. More

Took our Ford Ecosport for an oil change. Our service advisor was Brandon Park. Easy and quick experience. Brandon was great and kept us updated. Thanks Brandon advisor was Brandon Park. Easy and quick experience. Brandon was great and kept us updated. Thanks Brandon More

The service was Great, quickly and efficient. I had 5 recall for my car. Thanks so much recall for my car. Thanks so much More

I will NEVER use AutoNation Ford Margate again! I took my 2017 F350 there for its 5k maintenance. I have a maintenance contract, through Ford that is very specific on what is to be done anyone of the ite my 2017 F350 there for its 5k maintenance. I have a maintenance contract, through Ford that is very specific on what is to be done anyone of the items is that I paid extra for every oil change to use Full Synthetic Oil. I pointed this out to Adam, the Service Tech when I checked in my truck. I even pointed it out to him when he pulled my maintenance contract up on the screen. Ford Synthetic Diesel Oil is 5w 40 qsd. I travel and have had this maintenance done at locations across the country. Every Ford dealership that I have been to carries it. Well despite showing this to Adam when I dropped off the truck, they Diesel Tech who did the work put in the non Synthetic oil. When I went to pick up the truck I asked Adam if the Diesel tech used the full synthetic oil. Adam said that yes he did. I then pointed out to Adam that according to the paperwork, the tech had in fact put in non synthetic oil so off he went to the back to ask the tech. He came back out and told me that the tech put in the specific oil that Ford requires and that it is the same oil he always puts in my type of truck. This, despite what my contract and all other dealers have done, this tech new better. He even said they don't stock full Synthetic diesel oil. Adam was absolutely no help. He backed his tech even when I showed him paperwork from a previous 5k service that listed the oil used as the 5w40qsd type. Well it took the service manager getting involved to get this situation corrected. At one point, the service manager looked at Adam and said, "just give them what they want". As Adam walked back to the service bays to tell the tech to do a new oil change with the correct oil he muttered to himself, but clearly loud enough for anyone around to hear, "I'll see if the tech "will" do it." Well, sure enough not only did they have the correct oil in stock, but the tech did the new change, including a new oil filter. This level of service is completely unacceptable. As Adam was finishing up the paperwork he did say that he was sorry for any confusion. Of course he did not say that he was sorry for being such a big horses butt. Frustrated, you bet I am. But I do want to thank the service manager for making the right things happen. Too bad it should never have gotten that far. At the very least, when the service tech thought he knew better and was not going to do what the contract called for, Adam should have called me immediately to let me know. We would have cleared things up then and there. A complete cluster. Stay away from this place and if you must go there, and Adam is your Service Tech, immediately ask for someone else. More

It was friendly and professional. Service I requested was completed in a timely manner! Thanks Ford Team completed in a timely manner! Thanks Ford Team More

Been coming here for years Andrew Stewart has always been the best when it comes to service. I received several quotes from different body shops and AutoNation Margate was fair and honest. the best when it comes to service. I received several quotes from different body shops and AutoNation Margate was fair and honest. More

I don't feel that the dealership has enough people to take care of their customers. Our service writer, Jim Cady ,was very helpful and took good care of us. take care of their customers. Our service writer, Jim Cady ,was very helpful and took good care of us. More

All went well. Very comfortable waiting area. Was able to actually get an appointment within a week unlike other dealerships. Shomari, my service advisor was great! actually get an appointment within a week unlike other dealerships. Shomari, my service advisor was great! More

Professional, efficient and friendly staffs. They help me make the right decision to keep my car healthy and safe. make the right decision to keep my car healthy and safe. More