AutoNation Ford Margate - Service Center

While at AutoNation, I encountered the most courteous young man that I have encountered in all of my experience regarding customer service. This young man's name was Jose. He was excellent from the start young man that I have encountered in all of my experience regarding customer service. This young man's name was Jose. He was excellent from the start and finish of my encounter with him. He is a "keeper." KEEP HIM at ALL cost!!! More

Very professional and courteous service. Will continue to bring my vehicles for service. Thank you to bring my vehicles for service. Thank you More

José Figueroa was very helpful and service was very good I highly recommend this dealership!!! I highly recommend this dealership!!! More

Very helpful and made me feel welcome. Because at one point I was feeling overwhelmed and didn't know what to do point I was feeling overwhelmed and didn't know what to do More

Great service from Jose! Efficient and courteous. He was clear about my car's status and its future service needs. clear about my car's status and its future service needs. More

I was in this place on January 21th, 2022, around 09:15 in the maintenance service. AC was not working with nine customers inside with masks in Pandemic time. When I asked if the AC was working, the emplo in the maintenance service. AC was not working with nine customers inside with masks in Pandemic time. When I asked if the AC was working, the employee named ANDREW, in a rude manner, said that he didn’t know; when I walked away, he started laughing, making fun of me with his coworker. Unprofessional and bad service. I hope he will received a reprimand for his behavior More

Pleasant experience the service advisor was very helpful and polite I would recommend this dealership and polite I would recommend this dealership More

I have to create a new review, I scheduled my appointment online as I always do, and appeared Ignacio as my Service Advisor, I have to tell since I got my first car at Ford Margate I never had a regular advi online as I always do, and appeared Ignacio as my Service Advisor, I have to tell since I got my first car at Ford Margate I never had a regular advisor, the letters reminding me for service are not up to date, etc. but to the point, I got there and the service advisor was not there, a guy next to him Jim told me that he was not there that day, and told me that he could not take my car because he was busy and for me to go and look or ask other advisors. I turn around and Jason took me, confirmed that I had pre-paid service and I left, via phone he called me to "advise" to rotate my tires and that will cost me 99.99 I said no, I picked up my car, he just gave me the invoice, the keys and that's it, no more explanations... and I left with the sensation "Are they tired to work here?", customer service has declined a lot. Plus NOBODY was using a mask, no one... More

Made an online appointment for 1:00PM to get an oil change and tire rotation. Oil change was not completed until after 3:00PM. The tire rotation was not done. What is the purpose of making an appointme change and tire rotation. Oil change was not completed until after 3:00PM. The tire rotation was not done. What is the purpose of making an appointment. Hope I do not need Margate Ford service again. Would not recommend. More

I bought my car at this dealer in 2015 and it was a good buy. Service Department very good. I do not remember the name of the Sales Person, but i do remember it was a female and if i am not mistaken from buy. Service Department very good. I do not remember the name of the Sales Person, but i do remember it was a female and if i am not mistaken from Canada. More