AutoNation Ford Margate - Service Center

I brought my F150 in for one of my prepaid services. My service writer, Shomari Willis advised a coolant flush was recommended and that it would cost $168.00. I agreed to the additional service and sig My service writer, Shomari Willis advised a coolant flush was recommended and that it would cost $168.00. I agreed to the additional service and signed the work order. When I picked up the truck the next day and was advised the total was $228.00. When I told Shomari that was way more than he quoted he found several additional charges on the bill I was never told about or agreed to. Shomari worked on his computer before finally giving me a bill with the agreed upon price. I appreciated what Shomari had done. But the additional charges should never had been added in the first place. When I first dropped off the truck with Shomari i had also pointed out two screws that were left in my truck from my previous service at the same dealership several months earlier. I had the air conditioner air filter changed and thought the screws may have been removed by the technician to access where the filter goes and they had not been replaced. Shomari told me to leave the screws on the center console and he would have the technician check. When I picked up the truck the screws were where I left them with no explanation as to whether they checked or not. These screws should never had been left in my door handle to begin with and still possibly need to be placed where they came from More

Service Advisor Shomari Willis has great customer service skills. A perfect combination of professionalism and friendliness. service skills. A perfect combination of professionalism and friendliness. More

I had an emergency need for service. They got me an appointment right away and took care of me promptly. When I had to go home because we were waiting on parts, my wonderful service repr They got me an appointment right away and took care of me promptly. When I had to go home because we were waiting on parts, my wonderful service representative, Shomari Willis, drove me home and arranged transportation back the next day. My car is repaired now and all is good. This is the best dealership I have ever dealt with. More

I’m a satisfied customer. I always have my service done at auto nation margate. Great service. I always have my service done at auto nation margate. Great service. More

Brianna was absolutely wonderful. She was so helpful and nice. I will definitely deal with her in the future. She was so helpful and nice. I will definitely deal with her in the future. More

My experience was excellent, clear communication , friendly and good service. I had a very positive experience over all . friendly and good service. I had a very positive experience over all . More

All repairs were done well and Jim Cady my advisor was great! I was very satisfied! great! I was very satisfied! More

Jose took great care of me & had my truck back to me quickly & the work I needed completed. I will be back again. quickly & the work I needed completed. I will be back again. More

They made an appointment for me on the day I called. When I wanted to talk to the service manager I had to leave a message and he called me back in a few minutes so I could give him some information abo When I wanted to talk to the service manager I had to leave a message and he called me back in a few minutes so I could give him some information about the the alarm situation. More

No one called me back after my company did not approve the $ 2300 repair. The company approved two front tires and an oil change. I called the rep several times left messages and got no call back. I had the $ 2300 repair. The company approved two front tires and an oil change. I called the rep several times left messages and got no call back. I had to go to another source to get an oil change and two tires. I own a Toyota and the dealer rep is very responsive. Taking in consideration this experience, I will not buy a Ford vehicle, ever. More