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AutoNation Ford Margate - Service Center
Margate, FL
803 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
803 Reviews of AutoNation Ford Margate - Service Center
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April 26, 2023
Very good human to human interface, and the service is competent and professional. Also, the waiting area is kept clean. Sometimes, the wait seems a little long for the service provided, but that is rathe competent and professional. Also, the waiting area is kept clean. Sometimes, the wait seems a little long for the service provided, but that is rather common for this area. More
by Araxiel
Employees Worked With
Nathan
April 24, 2023
Excellent service, took one of our fleet vehicles in for service & recalls plus an issue we expected to be invoiced for and even after a cabin trim part came up missing after the van was picked, they replac service & recalls plus an issue we expected to be invoiced for and even after a cabin trim part came up missing after the van was picked, they replaced it at no charge and put it on while we waited. Customer orientated which today is rare, keep it up! More
by cpowles
Employees Worked With
Maria Ellis
April 22, 2023
Im always greeted when I drive up for my appointment. All my concerns are address. They even explain what is recommended for my vehicle and if there's any recalls they address the recall. Great service a All my concerns are address. They even explain what is recommended for my vehicle and if there's any recalls they address the recall. Great service all around!!!!! More
by ewgrant44
Employees Worked With
Every employee who serviced the vehicle, Team Work
April 14, 2023
AC problem was misdiagnosed initially which resulted in a $2,900 repair instead of $1,500. I authorized the $2,900 repair because I was told that it would fix my problem. It didn't. The Service Director stat $2,900 repair instead of $1,500. I authorized the $2,900 repair because I was told that it would fix my problem. It didn't. The Service Director stated that I would have to pay the $2,900 even if I picked up my car with the AC still not working. He decided that the AC repair was justified even though it did not fix my AC problem. I strongly disagree! I was forced to pay for their misdiagnosis. I will be reporting their behavior to Ford Motor Company...with written evidence of their unethical behavior. More
by smicherone
Employees Worked With
Maria, Service Director
April 14, 2023
What is the point of making an 8 AM appointment 1. 5 weeks prior and keeping my vehicle and promising to call to update and I call next AM to learn nothing was done on my vehicle. Tremendous lack of CO 5 weeks prior and keeping my vehicle and promising to call to update and I call next AM to learn nothing was done on my vehicle. Tremendous lack of COMMUNICATION. Very easy to make a 30 second call. Also, what's the purpose of having an appointment. Disappointing. Spoke to Service Mgr. and will give opportunity to set things right. Fingers crossed. Definitely miss Pompano Ford (10 minutes versus 45 minutes)! More
by blue0900
Employees Worked With
Anthony
