AutoNation Ford Margate - Service Center

This was the best experience I've had with a dealership service department with Ford. Very organized drop-off process. service department with Ford. Very organized drop-off process. More

Service department was very accommodating and timely with mechanical related issue on my F-250, I appreciated the updates and attention to resolve the issue. mechanical related issue on my F-250, I appreciated the updates and attention to resolve the issue. More

I had an appointment for an oil change and tire rotation. Everything went smoothly and as planned. Everything went smoothly and as planned. More

I had 2 service appointments and both went smoothly. Maria Ellis was the service writer and she did a great job working with me. Maria and the techs were very professional. Maria kept me informed o Maria Ellis was the service writer and she did a great job working with me. Maria and the techs were very professional. Maria kept me informed on repair status and time frame. More

Love the communication that they have with the customer and the hard work to have the vans ready as fast as they Can. and the hard work to have the vans ready as fast as they Can. More

Excellent service, great customer service, plenty spots to register a service. Very satisfied. Will use this dealer all the time to register a service. Very satisfied. Will use this dealer all the time More

I am pleased with the service and support from the Service advisor, Maria Ellis. I was kept informed on the status of my vehicles and what repairs were needed. Service advisor, Maria Ellis. I was kept informed on the status of my vehicles and what repairs were needed. More

All requests and work was completed ontime and as ordered. Good communication allowed vehicle to be picked up after hours which allowed the next business morning to start as schedualed. ordered. Good communication allowed vehicle to be picked up after hours which allowed the next business morning to start as schedualed. More

My car has been serviced at Autonation Ford Margate, several times. Some of the same issues have been "repaired" there more than once. The problems still persist. A month ago my engine was replaced. The several times. Some of the same issues have been "repaired" there more than once. The problems still persist. A month ago my engine was replaced. They had the car for 3 weeks. I received a text to pick my car up. I was thrilled to get my car back; however, the excitement was short lived. I made it exactly 1 mile away from the dealership before my car began to smoke and shut down. I called the service department and was advised by Jose that it was "probably just a sensor". Considering the car was smoking and almost shutting off, it made no sense. I took the car back to Autonation driving about 20 mph on a busy hwy. The car was serviced again that day. It took a few hours. The issue was a broken hose clamp. It supposedly popped off due to being an "old part" that was not observed or replaced when the engine was serviced. How could a potential problem with a old clamp go unnoticed before releasing the car back to me? I was told that "more than one" service advisor test drove the car before I picked it up. Mysteriously, the clamp just happened to pop after I drove the car 1 mile but when they drove it, it was "fine". Close to 7k later for the engine repair and the car is still not driving right. With the amount of money spent, clamps should be included as a precaution if they are "old". Why risk having an "old" clamp pop and inconveniece a customer further? I will NOT go to Autonation Ford again for any reason! I was promised a refund on my car rental expense for my inconvenience, in exchange for a 5 star rating for my service advisor. No survey received. I contacted the service manager via phone and email. No response. At this point, I won't lie on a survey for my refund. The overall quality of Ford went from "Ford Tough" to Ford trash! The mustang has been problematic from the day of purchase. I had the engine reset last year. The car used to jerk forward. I mentioned that issue a month ago while taking the car for the engine replacement. I was told by my service advisor that "mustangs tend to do that" and the newer ones jerk forward too. How, if the problem was "fixed"more than once? Either the 2018 mustang was a lemon from the time of purchase in 2018, or the mechanics there do not properly repair cars. I do not have any input on the car salesmen. I did not purchase my car there. A salesman offered to assist me if I ever decide to purchase a new mustang. I would not go there if there was a BOGO sale on cars. Not even sure I would ever purchase another Ford anyway. More

This was my first time at AutoNation Ford Margate and it won't be my last. My Fusion broke down and I had it towed to AutoNation. Jeffrey was my service representative who was fantastic. He communicated wi won't be my last. My Fusion broke down and I had it towed to AutoNation. Jeffrey was my service representative who was fantastic. He communicated with me from the very beginning and kept me informed every step of the way. They did such a great job on my car and had it finished sooner than expected. They now have a new customer! More