AutoNation Ford Margate - Service Center

Absolutely TERRIBLE. They claimed my car to be in an accident despite direct evidence proving it's not. They attempted to even report it to car fax. I took my car ther They claimed my car to be in an accident despite direct evidence proving it's not. They attempted to even report it to car fax. I took my car there for a dealer factory recall. They FAILED to solve the problem AND refused to readdress their recall correctly. Now I'm seeing a different dealer than can actually handle a FACTORY PROBLEM. More

I've been taking my vehicle there since 2020 for all my maintenance care, I was just there on 8/14/23 for manufacture recall, I was seen in a timely manner, and I am pleased, So I try not to let the stuff maintenance care, I was just there on 8/14/23 for manufacture recall, I was seen in a timely manner, and I am pleased, So I try not to let the stuff which can be resolved, burden me too much. Techs are friendly, and overall it's a friendly environment More

SERVICE WAS FAST AND . ANDREW WAS VERY GOOD AND VERY HELPFUL. ALL IN ALL A VERY STRESS FREE EXPERIENCE ANDREW WAS VERY GOOD AND VERY HELPFUL. ALL IN ALL A VERY STRESS FREE EXPERIENCE More

Went here to get my AC back up and running. Came all the way from Delray Beach because here in Ford Delray, I had to leave my car for 5 business days before somebody could look at it. Shomari Came all the way from Delray Beach because here in Ford Delray, I had to leave my car for 5 business days before somebody could look at it. Shomari went above and beyond to get my car diagnosed the same day. They couldn't fix it because of the delay in response from the insurance. So came back and even I had to leave the car for the day Shomari did everything he could to my car fixed. A lack of qualified technicians is something every dealership struggles with. So nothing you can do about that. Its frustrating yes. But at least they do what they can. As long they handle your problems professional. Grateful for Shomari's willingness to accommodate me the best he could. Even I had to pay for me Lift to and from Delray Beach. Hopefully in time things get better. More

Great experience! I was welcomed at the service area by my service expert, Maria. She was very knowledgeable and explained everything that was going to be done to my v I was welcomed at the service area by my service expert, Maria. She was very knowledgeable and explained everything that was going to be done to my vehicle. She gave me options and prices. The waiting area was clean and comfortable. More

I m very disappointed with Ford, my Van Transit 250 has been in the shop for over 5 Months. 1st took a long time to get a Mechanic to find out what was wrong then had to wait for the warranty to be approve been in the shop for over 5 Months. 1st took a long time to get a Mechanic to find out what was wrong then had to wait for the warranty to be approved and now there is no Motor to replace. I have also been disheartened by the lack of effort to find a suitable solution to this situation. The vehicle is an essential tool for my business operations, and the prolonged absence of my Van Transit has had a significant impact on my ability to conduct business effectively and efficiently. This ordeal has caused not only financial strain but also undue stress and disruption to my livelihood. More

was very expensive to check what was wrong and they didn't have the part so, it wasn't even fixed. I probably could have gone to one of the auto parts store and they would have plugged in the electroni didn't have the part so, it wasn't even fixed. I probably could have gone to one of the auto parts store and they would have plugged in the electronic device and told me what was wrong. FOR FREE!! More

On July 21 on my way to get my ford escape serviced all my dash lights came on and the speedometer quit working my mechanic informed me of a service bulletin from ford extending the warranty to reprogram my dash lights came on and the speedometer quit working my mechanic informed me of a service bulletin from ford extending the warranty to reprogram the ABS module so i took it to ford in Margate where Jose the service Tech informed me that the Car had to be put through a diagnostic check which cost 199. I showed him the Bulletin i had and he said it still had to be done that way. So i left and with in an hour received a call saying the unit had failed and to fix cost 3000$.If the unit is defected enough to have to be reprogramed then why is it not covered if it fails ? I informed him i was coming to pick up my vech. When i arrived another person was there I asked to see proof of the Failure and was told my vech was outside and he would not show mw any paperwork. I took my vech to my mech and he fixed it for 2400 dollars.. i failed to mention my vech only has 53 thousand miles on it and the 1st tech Jose told me I did not know what the xxxx i was talking about when i showed him the ford bulletin .The only response i got from Ford was how disappointed they were with my review and i could call the General Manager. Why didn't the general manager call me. I am a firm believer in buy American but they sure make it hard. My advice to everyone buy the car with the longest warranty. So that's why i give them no stars and a thumb down on customer service. Robert E, Lees Coral Springs FL. More

I took my Explorer ST to the dealer because it had a water leak when raining. So far I was checking and no more leaks. Anthony was great. He booked me the ride and he was very polite all time. He als water leak when raining. So far I was checking and no more leaks. Anthony was great. He booked me the ride and he was very polite all time. He also did the best to explain me how the problem was fixed, but I think the technician who fixed the problem, did not explained to him properly. For that reason, I have the impression that it was a quick fix with silicon and it was not a factory kind long term fix. So far 5 stars and hopefully no more leaks in the future. Thanks. More