AutoNation Ford Littleton - Service Center
Littleton, CO
598 Reviews of AutoNation Ford Littleton - Service Center
This dealership is a joke! !!!! First, I schedule my appointment for an oil change over 1 week in advance for an early Monday morning time. Friday afternoon I get the message !!!! First, I schedule my appointment for an oil change over 1 week in advance for an early Monday morning time. Friday afternoon I get the message "for reasons beyond our control, you will need to reschedule your appointment". I call back within minutes of receiving this message and I leave a message for a return call. Guess what, no return call for 3 days. I have to call an reschedule the appointment. Second, I bring the truck in at the scheduled time and leave it. I request that the service be done by 1:30. No problem the Service Manager says. I show up at 1:30 and my truck hasn't been touched!!!! The Service Manager says that my work ticket was under some boxes in the service area and no mechanic saw it. This is an oil change, not brain surgery!!! Third, this is the second time that I have dropped my truck off at this dealership and they failed to even start work on my truck before I arrived to pick it up. Absolutely unconscionable. I WILL NEVER BUY ANOTHER TRUCK FROM THIS DEALERSHIP AND I WILL NEVER HAVE THEM SERVICE MY TRUCK AGAIN!!! More
Our check engine light on our brand new Bronco came on and when we called we were told to bring it right over because they considered this and emergency. We brought the vehicle over and they said to leave and when we called we were told to bring it right over because they considered this and emergency. We brought the vehicle over and they said to leave it and they would get to it with in 3 days. 4 days went by and they still hadn't looked at the vehicle. We said we needed our vehicle back and within an hour they looked at it and supposedly determined the issue. They ordered the part (a whole different story) and once they received it we dropped the vehicle off for repairs. After receiving the vehicle, 2 days later the check engine light came back on. We have taken the vehicle to a different dealership for warranty repairs and will not be returning to this AutoNation location for any future repairs or business. More
Adam delivered outstanding service, again, by coordinating his team to deliver our vehicle on time and as promised! We have the highest confidence in the service team at AN and will continue to b coordinating his team to deliver our vehicle on time and as promised! We have the highest confidence in the service team at AN and will continue to be a customer. More
Always get friendly quality service from AutoNation Ford Littleton and Adam my advisor. He provides understandable explanations of the service needed and gives me timely updates on the progress. Work is alw Littleton and Adam my advisor. He provides understandable explanations of the service needed and gives me timely updates on the progress. Work is always professionally completed with no need for follow-up appointments. More