AutoNation Ford Littleton - Service Center

Awesome service and impressive mechanics I have always own a Ford vehicle throughout my adult life. I buy one and keep it for 200 to 300 miles. These guys always greet me with my old cars jus I have always own a Ford vehicle throughout my adult life. I buy one and keep it for 200 to 300 miles. These guys always greet me with my old cars just like it was new. Just when I think I have an unfixable problem, they come through. My Car Heros! More

Terrible service, terrible mechanics This is the worst place I've ever been to get a car worked on. And this is not on just a one time basis, I've brought a vehicle there three times in t This is the worst place I've ever been to get a car worked on. And this is not on just a one time basis, I've brought a vehicle there three times in the last several months just because I guess I'm an idiot and keep thinking that a Ford dealership is going to fix it right. 1st time - bring my old truck in for some work, drop off the night before. They tell me they will call when they have checked it out, I wait basically the whole day then finally call them, and they act surprised - of course they hadn't done the work or bothered to call me with what needed done, so I ended up having to leave it another full day and guess what despite them telling they would call, I had to call them twice the next day to see again if it was done. #2 - I bring my truck in and tell them "there is something wrong with the starter, I can tell it is starting to go out." They say OK, they'll check it over. They look at it, call me during the day and tell me "We think it's the battery, so we'd better replace it." I ask - is the starter OK? Oh yes - it's the battery. $230 later I'm out with a new battery to replace the one I bought there less than two years prior. Same problem the next day so I bring it to another shop and say, can you check the Starter? The other shop said it took them like 5 seconds up on the lift to look at the starter and see the connection was all corroded and the starter was going out. Fixed it at the other shop and it worked great. #3 - Bought a new vehicle, a Ford, and there was a small warranty thing I needed to bring it in for. I told them days in advance to please be sure they had the part in. I drop it off the night before for a 7:15 a.m appointment. I don't hear anything all day, so finally I call at 3:30 and ask about it, once again the guy at Autonation sounds surprised, I ask what's going on and he isn't really sure, but he's the one who took my service order!!! I say well is it fixed. And he says "no", I have to wait for permission. So I ask "permission to do what exactly?" And he says permission from Ford to fix it. I ask him why would Ford not approve fixing something on a brand new vehicle that is under warranty, and he says oh they should approve it. So, I ask OK - will it be done today. He says, um, I doubt it, I don't know. But he might know by sometime next week and don't worry, he will just give me a call when he knows......yeah, right, I'm pretty sure he isn't going to call, and pretty sure he has no idea whatsoever what is going on. This service department is absolutely terrible. I'd give it a zero if I could. More

Recall Repair - Excellent Service Brought my car in for a recall service. Experience could not have been easier. Karlie was very helpful and got me in and out very quickly. Car was Brought my car in for a recall service. Experience could not have been easier. Karlie was very helpful and got me in and out very quickly. Car was serviced and ready to go when promised. Thank you!!! More

Warranty Repair work on my Lincoln From the front desk to the guy that brought my car around I was treated like a friend instead of a warranty customer. I would recommend your shop to a From the front desk to the guy that brought my car around I was treated like a friend instead of a warranty customer. I would recommend your shop to anyone who needs auto work. Karlie was great and so was the man who helped me when I picked up my car. Karlie called me like she said she would and told me the time the parts would arrive and an estimated pick up day. The repair was extensive and they needed it over night. i got a ride home and the shuttle driver was very courteous also. Her name is Sandy? Thank You again for the excellent service I received at Courtesy Ford. Joye Whitaker More

Very satisfied with the Service Department On my first visit to Auto Nation - Littleton, Co I met David Pohl and the Quick Lube manager named Phil. Dave (and Phil) were very helpful with fixin On my first visit to Auto Nation - Littleton, Co I met David Pohl and the Quick Lube manager named Phil. Dave (and Phil) were very helpful with fixing the problem I came to them with. I have been back for both my 2004 Ford Escape and my 2002 Nissan Xterra a few times since. Dave remembers my first visit and he always greets me in a friendly manner. Dave is now a service rep and his experience and great personality has put me at ease that I know my vehicles will be serviced with professional standards. I would now say that I am significantly satisfied with the Service Department at Auto Nation - Littleton, Co. More

I recently sold my Nissan and my wife purchased a GMC vehicle. We used Go Nissan and Go GMC for our service and have been very happy with both dealerships. I had my Nissan for 9 years and was never disap vehicle. We used Go Nissan and Go GMC for our service and have been very happy with both dealerships. I had my Nissan for 9 years and was never disappointed by Go Nissan. I recently purchased a 2010 Ford Flex from out of state and over this past weekend scheduled a 30,000 mile maintenance with Go Ford off of Broadway and C-470. I dropped the car off in for a two hour appointment and went home. About 5:45 I realized that nobody called me to provide a status update. I called the dealership to find out that service was closed. I requested to speak with a manager (Robert McMann) who was friendly and found my vehicle but had no information to provide me on my service. My brakes need repair and I anxiously was waiting to hear whether the repair would be covered in addition to safety concerns. I was able to pick up my car and the manager said I would be contacted on Monday with details. Surprise, no call on Monday. Tuesday afternoon I call the dealer who has no record my car was there. I finally find a service rep (Justin) who recalls my vehicle and tells me nothing was done on my vehicle. Really? I had an 11:00am apt, nobody contacted me after multiple requests. The excuse was that they had a wrong number and figured they could keep my car. Good customer service would have been pulling up your phone and locating my phone number on the internet or wait, possibly offering a free service to atone for your mistakes. No instead Justin said "sorry I must have written down the wrong number, when do you want to bring it in? " I asked how they were going to compensate me for the trouble and now additional trips to the dealer for a basic service. He said sure I'll take care of you, I'll take of 10%. Really Justin? Is that the same 10% coupon you sent out in the mail? Remember I have been a GO customer for 9 years. After pushing back on the 10% he told me he was simply not going to offer more of an incentive. I asked Justin to have his manager to call me to discuss. Surprise, nobody ever called me. These guys are incompetent and failed at every point of customer contact. I can not believe that two hours of a vehicle tech's time is more valuable than establishing customer relationships. My assumption is that Justin never provided my contact info to his manager. He probably hung up the phone and went back to eating his sandwich. I am really disappointed by my experience at GO and will be taking my car (and my 7 year full warranty along with all the revenue that potentially generates) to a dealer further away from me. More

Took my 2008 Ford F250, they replaced the diesel exhaust particulate filter twice in two weeks, under warranty. That was not the issue, took it to Groove Ford, for the third time, and replaced the thermost particulate filter twice in two weeks, under warranty. That was not the issue, took it to Groove Ford, for the third time, and replaced the thermostat. That was the issue causing the filter to clog up. I recently took my new truck into GO Courtesy, the repairs in one week, did not fix the issue, took it to Medved, and they fixed it on the first visit. Very inexperience techs with two different trucks, take your truck somewhere else. More