AutoNation Ford Littleton - Service Center

Incompetent - Wasted a whole day and nothing was done I scheduled an appointment to take care of 2 services covered by warranty under the "Customer Satisfaction Program". I was told my car wouldn't have t I scheduled an appointment to take care of 2 services covered by warranty under the "Customer Satisfaction Program". I was told my car wouldn't have to be kept overnight and could be done in the day. I received an email confirmation with the 2 services to be done, made arrangements to get my car there, get a ride back, and a ride to pick the car up, which includes balancing my job, and getting my kids to and from their schools. So, a lot of planning went in to the scheduled day! When I got there at 7:15 a.m. someone checked in the vehicle, couldn't find record of it at first, then found it. I talked with him about the 2 services so thought I was good to go. I got a call about 1:00 explaining one service wasn't covered under warranty because of where the fabric was ripped and I would need a whole new door panel. Okay, bummer, and I didn't want to pay for that. So, I asked about the other service, and was told there wasn't another service scheduled. I explained I had the email confirmation with both services, and that I brought my car in for both services. He apologized, but said the tech didn't know that was scheduled and that he went to lunch. By the time he got back, he couldn't promise my car would be done by the end of the day and could it be left overnight. No, it couldn't because I planned for one day without a car, and was told it could get done in a day. So, I did get an apology, but was told I would have to reschedule. When I pushed it a bit, there was only an apology. So, who is to blame I don't know, but clearly an incompetent set up if this is how it works. And no offer to get another tech working on it to get it done that day, no offer to solve the problem in any other way. Just...sorry. So, a whole day was wasted and NOTHING was done to my car. I was going to call back to talk to the service manager, but decided not to because I don't want to take my car back there. This is where I bought my car! I guess they don't need my business. More

Charged for diagnostic work!! Never agreed to! We brought vehicle in for ongoing recall/ warranty issues and were very clear on multiple occasions that we didn't want any additional services. We w We brought vehicle in for ongoing recall/ warranty issues and were very clear on multiple occasions that we didn't want any additional services. We were told that the ongoing issue was "fine" (service rep made my wife cry) but that nearly $2,000 worth of work was needed. We reminded them for about the 4th time we wanted no work done as we have a friend/mechanic that does our ongoing maintenance. My wife even called back to make sure there were no charges and Matt in seevice never returned her call. Upon arriving, we were confronted with a $329 bill for diagnostic work...even thought no work was done and no services were completed. My vehicle/keys were held hostage and the only way to get my car back was to ransome a reduced price of $256. We were trying to trade this vehicle in for a new car and the dealer lost all future business over a simple courtesy. In addition, I have made multiple attempts to reach any level of management including the General Manager and have received nothing in return. Stay away from the service department. The manager looked me in the eye and lied to me. More

RUN FROM THIS LOCATION AS FAST AS YOU CAN THEY ARE A BUNCH OF SNAKES IN THE GRASS. They never call you back, always have an excuse, and then they wonder why you are upset. They just simply don THEY ARE A BUNCH OF SNAKES IN THE GRASS. They never call you back, always have an excuse, and then they wonder why you are upset. They just simply dont care. More

STAY AWAY Bad Experience. Do not do service here! the have lied and told us there is nothing wrong with our vehicle and now there is nothing they are willing to Bad Experience. Do not do service here! the have lied and told us there is nothing wrong with our vehicle and now there is nothing they are willing to do to make it right. More

Extremely Poor Service! We Brought out truck in to be repaired and was lied to from day one. They had the truck for over a week before they even submitted a warranty issue to We Brought out truck in to be repaired and was lied to from day one. They had the truck for over a week before they even submitted a warranty issue to ford. They sent us over to Heartz for a rental car that we were told they would pay they never did and stuck us with a bill Over $2000 due to the fact they had the truck for over three weeks! To top it off they told us they could not fix the truck that they just sold to us brand new $90k truck that now has the Death Wobble and cant be driven due to the fact it loses complete control out of nowhere at highway speeds they told us to pick it up and said nothing they could do for us. The only thing they did is make the truck worse and refuse to pay for the rental. Their General Manager is a real piece of work. When speaking to him about my concerns he told me he could care less because this is fords problem not his. I explained to him that he sold us the truck not ford. He told me he would not Speak to me and to stop acting mature and to act like a man and deal with the problem!!!!!!!!!!!!!!! Never in my life have I been so disrespected! So end result is I'm out Well over $90,000 on the truck and out another $2000 on the rental! There excuse for not paying the rental was that they don't Work with Heartz!!! Yet they are the ones that recommended them to me know they would pick up the tab and even directed me there. Service manager told me that even though his service adviser made that mistake it was not his responsibility. They have lied to me over and over. When we purchased the truck they lost our checks twice and double charged us on tax because they did not verify what part of the county we lived in. They ignored me for over three months they waited almost for to even send us a check for the difference. We have called multiple times asking for a itemized list of what they did and every time we call the receptionist is extremely nasty to us say she knows who we are yet refuses to give us her name. Now when we call the wont even pick up and transfers the call to other dealerships and their collision center. When they had our truck the service department refused to pick up their phone which caused us to drive from Castle Rock to the dealership to get any update! More

Poor all the way around Bought and have vehicle serviced here. Awful service department, poor communication, poor organization! Don't buy or have service done here, too many Bought and have vehicle serviced here. Awful service department, poor communication, poor organization! Don't buy or have service done here, too many other places yo choose from. More

Service Center Has Very Poor Customer Service Had a recall on my truck. Scheduled an appointment with these guys a month out in order to get the part ordered and recall addressed. Took the truck Had a recall on my truck. Scheduled an appointment with these guys a month out in order to get the part ordered and recall addressed. Took the truck in on appointment day, was told that they'd have to order the part specific to my truck (pretty sure most 2013 F150 XLTs have the exact same parts). So really, I didn't need to give these guys a month to get the part, they didn't have it anyways. Was told they'd call me when the part was in to have it fixed. 1 month later, no call...so I call them. No answer at the service center, no return call from my message. Another month later, same story. Another month later, finally talked to someone, but they said they couldn't help and that the tech scheduling my repair was out, but he'd call me tomorrow. Still no returned call and un-repaired vehicle. I am going to have to go through the regional Ford Headquarters to get this addressed (sure the dealer won't like that) More

Awesome service and impressive mechanics I have always own a Ford vehicle throughout my adult life. I buy one and keep it for 200 to 300 miles. These guys always greet me with my old cars jus I have always own a Ford vehicle throughout my adult life. I buy one and keep it for 200 to 300 miles. These guys always greet me with my old cars just like it was new. Just when I think I have an unfixable problem, they come through. My Car Heros! More

Terrible service, terrible mechanics This is the worst place I've ever been to get a car worked on. And this is not on just a one time basis, I've brought a vehicle there three times in t This is the worst place I've ever been to get a car worked on. And this is not on just a one time basis, I've brought a vehicle there three times in the last several months just because I guess I'm an idiot and keep thinking that a Ford dealership is going to fix it right. 1st time - bring my old truck in for some work, drop off the night before. They tell me they will call when they have checked it out, I wait basically the whole day then finally call them, and they act surprised - of course they hadn't done the work or bothered to call me with what needed done, so I ended up having to leave it another full day and guess what despite them telling they would call, I had to call them twice the next day to see again if it was done. #2 - I bring my truck in and tell them "there is something wrong with the starter, I can tell it is starting to go out." They say OK, they'll check it over. They look at it, call me during the day and tell me "We think it's the battery, so we'd better replace it." I ask - is the starter OK? Oh yes - it's the battery. $230 later I'm out with a new battery to replace the one I bought there less than two years prior. Same problem the next day so I bring it to another shop and say, can you check the Starter? The other shop said it took them like 5 seconds up on the lift to look at the starter and see the connection was all corroded and the starter was going out. Fixed it at the other shop and it worked great. #3 - Bought a new vehicle, a Ford, and there was a small warranty thing I needed to bring it in for. I told them days in advance to please be sure they had the part in. I drop it off the night before for a 7:15 a.m appointment. I don't hear anything all day, so finally I call at 3:30 and ask about it, once again the guy at Autonation sounds surprised, I ask what's going on and he isn't really sure, but he's the one who took my service order!!! I say well is it fixed. And he says "no", I have to wait for permission. So I ask "permission to do what exactly?" And he says permission from Ford to fix it. I ask him why would Ford not approve fixing something on a brand new vehicle that is under warranty, and he says oh they should approve it. So, I ask OK - will it be done today. He says, um, I doubt it, I don't know. But he might know by sometime next week and don't worry, he will just give me a call when he knows......yeah, right, I'm pretty sure he isn't going to call, and pretty sure he has no idea whatsoever what is going on. This service department is absolutely terrible. I'd give it a zero if I could. More