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AutoNation Ford Littleton - Service Center
Littleton, CO
590 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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590 Reviews of AutoNation Ford Littleton - Service Center
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August 11, 2021
I left my 2014 Ford Raptor on Sunday night at the drop off. I picked it up totally repaired Monday evening!! All this excellent service and no appointment!! WOW!!! off. I picked it up totally repaired Monday evening!! All this excellent service and no appointment!! WOW!!! More
by wayne
Employees Worked With
John (I do not have his last name) from Service Dept spearheaded the repairs, was in constant contact with me, and got it done!! He's the BEST!!! , David Pohl, Karlie Diehl, Gary Ruiz, Kris Strub, Raymee Clampitt, Mahlon Whitehead
August 06, 2021
Can never get thru on the phone. Took my Escape in for service. I had an appointment. They called late afternoon to say it needed plugs and points because the engine light was on. I asked for an estimate, service. I had an appointment. They called late afternoon to say it needed plugs and points because the engine light was on. I asked for an estimate, she said she would call me right back. I called and left Megan a message because I hadn’t heard back. She finally returned my call but all the techs were gone for the day. This was st 4:30 pm. All the shuttle drivers were gone for the day, so I had to pick my car up to get home. Dropped it off the following morning at 8:30. I had a funeral to go to, so friend picked me up at Courtesy Ford, I called at 4 pm and said I hope my car is done I’m on my way to pick it up. Got there around 4:20, they could not locate my keys, so I sat in the waiting room for over an hour. Only one girl working. Yet their hours say they are open till7 pm? Less than 80/90 miles later the engine light came on AGAIN! Obviously I paid for plugs and points and that was not the problem. Grrr. They got the light off, I was wanting another Ford product,. I own two other Fords. I understand the shortage of cars right now, because of Covid and the micro chips, BUT my experience the last four visits to Courtesy Ford have been a nightmare. Zero customer service!!! So I am looking for another model now. Makes me wonder if Ford really wants to sell cars. (Eventually the chip shortage etc. will be over). Why not take care of loyal Ford owners now to get their return business when things get up and moving again?! More
by Kathyworrell
Employees Worked With
Service department
August 03, 2021
Service dept has significantly reduced in quality - service aptmt made for specific items and only 1 performed. Yes staffing shortages are hurting many. But please sync up your scheduling service wit service aptmt made for specific items and only 1 performed. Yes staffing shortages are hurting many. But please sync up your scheduling service with your work availability. More
by bhorner831
Employees Worked With
Don’t remember
August 02, 2021
The oil change was quick, it was done while I waited, they had a television to watch and coffee while I waited. The service people were very nice. There were no problems or issues they had a television to watch and coffee while I waited. The service people were very nice. There were no problems or issues More
by PaulR
Employees Worked With
David Pohl, Karlie Diehl
July 31, 2021
Tanya Smith was very helpful when we brought in our automobile for warranty service. We had been promised a loaner car and she made sure we received it. The warranty service was completed on time and automobile for warranty service. We had been promised a loaner car and she made sure we received it. The warranty service was completed on time and satisfactorily. More
by nmsjones
Employees Worked With
Tanya Smith
July 29, 2021
The Service Rep (Jesika) was nice and easy to work with. The only negative of this experience was the shuttle service.It was nice that they offer a shuttle service, but being the first one to sign up for a The only negative of this experience was the shuttle service.It was nice that they offer a shuttle service, but being the first one to sign up for a shuttle ride that day I waited 20 to 30 minutes and I thought that was reasonable, but then the shuttle driver came and got the guy that signed up after I did, and I mentioned to her at that time that I also needed a ride and she just szaid that she could only take one person at a time. I guess I wonder who made the decision that his time was more valuable than mine. More
by pilled53
Employees Worked With
Jesika Galbraith
July 27, 2021
We have bought two cars from this dealership Both times was good. The website for setting up maintenance service sucks. I always have to call to get an appointment. was good. The website for setting up maintenance service sucks. I always have to call to get an appointment. More
by bigal
Employees Worked With
David Pohl, Karlie Diehl
July 24, 2021
AutoNation Ford Littleton is my local Ford dealer. They have always treated me well in servicing my trucks. Their prices are good. The work is always done as promised and on time. have always treated me well in servicing my trucks. Their prices are good. The work is always done as promised and on time. More
by DJS
Employees Worked With
Josh Crowder
July 21, 2021
I received a recall notice and set up an appointment for Friday 7/16. When I got there, they said that they weren't ready to work on my car because the proper technician wasn't working that day and that I Friday 7/16. When I got there, they said that they weren't ready to work on my car because the proper technician wasn't working that day and that I had to come back another day. I then set the new appointment for "when they are ready." That appointment work out ok except that it took 20 minutes for them to get me my car when I picked it up. To set up an appointment for known work, i.e., the recall, it would seem to me that they wouldn't make it on a day that they can not do the work. The staff did not seem apologetic at all. More
by lazylarry321
Employees Worked With
David Pohl, Karlie Diehl
