AutoNation Ford Littleton - Service Center

Your dealership has always done a very fair and reasonable job with my trucks. Thank you for always being transparent in the process! reasonable job with my trucks. Thank you for always being transparent in the process! More

Service department is very hard to get ahold of and will not call you back when you have left multiple messages. I recent had work don’t that required ordering parts which didn’t arrive when they should hav not call you back when you have left multiple messages. I recent had work don’t that required ordering parts which didn’t arrive when they should have which is understandable during these times but more frustrating part was it took me calling and calling to find out the parts arrived. The service was set to take a day but ended up taking 3 days and there was now update till I called again. Communication is very bad. The part that was repaired is still not working and I have tried to set up an appointment again with no success. I would not recommended auto nation Ford Littleton for service to anyone. More

In and out promptly with considerate service.Wait area clean and well spaced. Coffee appreciated clean and well spaced. Coffee appreciated More

It took 4 months 4 appointments 16 phone callsTwo It took 4 months 4 appointments 16 phone calls Two trips with no work done 6 hours of my time doing there work It took 4 months 4 appointments 16 phone calls Two trips with no work done 6 hours of my time doing there work More

The best customer service I have ever dealt with at a dealership. All my concerns with my vehicle were addressed. dealership. All my concerns with my vehicle were addressed. More

Kevin always is accommodating and willing to listen to what I need. Responsive and calls back within the day. what I need. Responsive and calls back within the day. More

Jessica was great to work with. She followed through on my appointment and made sure that a loaner car was available. I had to schedule a follow up appointment which she also called to confirm. Very good my appointment and made sure that a loaner car was available. I had to schedule a follow up appointment which she also called to confirm. Very good job by everyone More

I had to leave my car overnight. When I went to pick it up the next morning, the female (do not know her name) did not acknowledge me. I stood there for a few seconds while she stared at her computer, I up the next morning, the female (do not know her name) did not acknowledge me. I stood there for a few seconds while she stared at her computer, I said hello. She took a few seconds and finally looked at me and said hello. Told her I was there to pick up my car and she rudely said someone would be with me in a moment. A young man finally waited on me and was very nice. However, when my car was brought to me I could hardly get in. The drivers side had been adjusted so close to the steering wheel it was impossible to drive. Please tell your employees to leave the seats alone and also the radio! More

I made an appointment 2 weeks out because that was the earliest date that I could get a loaner while my pickup was supposed to get an oil change and a full inspection. When I arrived at my 8:00 am appoint earliest date that I could get a loaner while my pickup was supposed to get an oil change and a full inspection. When I arrived at my 8:00 am appointment I was the only customer in the service drive. I waited for a service writer to come out but eventually had to go in. I went to a service writer to check in, he took me to Mandy for some reason. They found my appointment but acted confused that I wanted anything more than a simple oil change. When I went to pick up my loaner car I was informed that the person that did that was not in. It took Mandy 15 minutes to get me into my loaner. About 2 hours later I get a phone call from Mandy telling me I need a complete 30,000 mile service but she did not give me an estimate. I told her I ha d just got new tires and with that I got a complete alignment. Also I did not need new wipers. When I showed up to get my pickup there was one lady working the service desk and she handed me a bill for over $1100.00 dollars. They had charged me for the alignment and several other things that did not need to be done. I was expecting a bill around $400.00 maybe $500.00 Mandy did not act professionally and should have given me an estimate of all the possible charges. The lady that checked me out gave me a small disco and apologized, then handed me my keys and said my pickup was outside somewhere. I will never use your dealership again. More