AutoNation Ford Littleton - Service Center

We had my car towed to ford castle rock and they were super mean. Would not even look at my car. The next day, we had it towed to Autonation and not the boy are their customer service skills great but t super mean. Would not even look at my car. The next day, we had it towed to Autonation and not the boy are their customer service skills great but they had my car fixed in a day. More

Listening to my questions and concerns with respect and being great about sharing information has been very helpful. being great about sharing information has been very helpful. More

I have been quite pleased with service the last two times bringing in my vehicle. No delays and no problems with repairs. Was notified by phone before any work was done also. Steve Young bringing in my vehicle. No delays and no problems with repairs. Was notified by phone before any work was done also. Steve Young More

They do a lot better than Phil long FORD denver so far they’ve been honest and have not lied about repairs needed to my car like the other dealership has and they have correctly fixed or maintained my veh they’ve been honest and have not lied about repairs needed to my car like the other dealership has and they have correctly fixed or maintained my vehicle without lying about parts being unavailable Downfall is simple service don’t expect same day they are short and it’s common to wait a month before a simple oil change so plan ahead. Repair work it depends but they seem to be a little faster on those More

Very poor service center work -inexperienced tech can’t find electrical problem then charges to replace a perfectly good part that was not causing the problem. Had to bring it back. Second tech found elec find electrical problem then charges to replace a perfectly good part that was not causing the problem. Had to bring it back. Second tech found electrical problem. Management offers partial refund that does not include $40 in additional tax not to mention the inconvenience it caused me. More

We had an awesome service experience consistent with each time we go to the service department! time we go to the service department! More

I scheduled an oil change weeks in advance online, providing details of my vehicle (which was purchased at AutoNation). I arrived in the service bay exactly on time, but no one was there to greet me; providing details of my vehicle (which was purchased at AutoNation). I arrived in the service bay exactly on time, but no one was there to greet me; several employees walked by without asking if I needed help. I finally found someone to talk to and was informed that service would take 1 hour. 1.5 hrs later I inquired about my car. After some running around it was determined that the proper filter had to be obtained from off site, and had just arrived. I was not asked if an additional hour wait was possible (it was not). A well run service department should have ordered the proper filter ahead of time, since all my vehicle details were entered into the scheduling system. It was a terrible experience all around. I will not be back. More

I WILL NOT EVER take my FORDs (I have 3) there again, and will tell others to do the same. Service and communication was horrible. Had to call 3 times to see what was going on. The IVR is also a xxx, rou will tell others to do the same. Service and communication was horrible. Had to call 3 times to see what was going on. The IVR is also a xxx, routed over and over to same messages. I don't like being at the mercy of the Dealership for $200 hr. repairs. I pulled my vehicle, going some ware else. I defiantly don't get feeling of "Honest Repair Service". And FORD doesn't seem to care, maybe I should switch brands. How their service department above a 2 star is one life's greatest mysteries. Or maybe it's just friends and family. Maybe I'll follow-up as to what it really costs, without Dealership bloat. More

Efficient and friendly service! We appreciate all they do, and would recommend them to others do, and would recommend them to others More